Identify, outreach, and enroll eligible individuals into the program through phone, text, email, and in-person at partner locations.
Build trust through empathetic communication and meet key enrollment metrics to support underserved communities.
Leverage bilingual skills (English/Spanish) to connect with individuals experiencing serious mental illness, homelessness, or high medical needs.
Pair Team is an innovative, mission-driven company reimagining how Medicaid and Medicare serve underserved populations through whole-person care. They are one of the largest Enhanced Care Management providers in California with a collaborative team of clinicians, social workers, and technologists.
Serve as the first point of contact, resolving member needs with warmth and professionalism in a single interaction.
Guide members through enrollment, eligibility, device setup, and scheduling with genuine care.
Maintain compliance, record interactions accurately, and provide operational support across multiple platforms.
Twin Health empowers people to prevent and reverse chronic metabolic diseases like type 2 diabetes and obesity using AI Digital Twin technology. The team is passionate, united by a shared purpose, and has raised over $100 million, named a Newsweek Top Most Loved Workplace.
Engage members through inbound and outbound calls to encourage participation in care management programs.
Complete non-clinical assessments and identify health risks, care needs, and opportunities for clinical follow-up.
Help members schedule healthcare appointments and connect with appropriate resources and benefits.
This company provides care management support services to help members improve their health and well-being. They operate as a fast-paced remote call center environment with a focus on compassionate service and structured processes.
Respond to referral sources and coordinate delivery of sleep therapy equipment.
Follow up with patients to assess service quality and ensure compliance through phone, email, and text.
Document all interactions and maintain accurate patient data in internal systems.
This company provides sleep therapy equipment coordination and patient support services. Team size and culture are not specified, but the role emphasizes collaboration and a patient-focused environment.
Make outbound calls to schedule appointments for preventative health screenings.
Assist members with benefits and insurance information during welcome calls.
Conduct surveys to make a difference in patients' lives.
Carenet Health pioneers advancements across the healthcare consumer journey, interacting with 1 in 3 Americans daily. With over 30 years of experience, the company fosters collaboration and innovation, empowering growth through trust and accountability.
Serve as the first point of contact for patients and families, guiding them through intake and scheduling.
Process referrals, medical orders, and records accurately while ensuring HIPAA compliance.
Deliver a white-glove patient experience by resolving concerns with warmth and empathy.
Isaac Health is a fast-growing Series A startup specializing in dementia and brain health care through a virtual memory clinic. They operate across all 50 states, partnering with payers to deliver patient-centered care.
Perform monthly clinical check-ins and structured symptom assessments for assigned patient panels.
Collaborate with providers to escalate urgent issues and reinforce care plans within LPN scope.
Document all patient interactions in EHR and CCM platform while ensuring compliance with billing and quality metrics.
Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic approach. The company is committed to improving patient outcomes and quality of life, but specific employee size is not mentioned.
Provide psychiatric diagnostic evaluations and psychopharmacological management for general mental health and substance use disorders across all ages.
Deliver direct care via telemedicine, including medication-assisted treatment and supportive psychotherapy with a trauma-informed approach.
Coordinate care with multidisciplinary teams including PCPs, pediatricians, and peer support staff, completing rating scales and treatment plans.
Ascend Healthcare provides fully integrated psychiatric and behavioral health services nationwide, partnered with community health centers. The company fosters a patient-first culture with remote work, career growth, and a collaborative team environment.
Manage inquiries in Member Services, Medicare, and Billing for Spanish- and English-speaking customers.
Uphold extraordinary customer relations and resolve issues by coordinating with health plan personnel.
Adhere to compliance guidelines, HIPAA regulations, and document all interactions meticulously.
VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees across 40+ locations worldwide and fosters an inclusive, supportive work environment.
Conduct initial assessments for patients enrolling in the virtual cardiac recovery program.
Educate patients on program benefits and coach individuals through electronic messaging and video sessions.
Complete individualized treatment plans including nutrition, psychosocial, and fitness assessments.
Aviary Health is a virtual cardiac recovery and management platform backed by leading VCs including SignalFire and Pear. Since 2020, they have built a fast-growing platform that adds an average of five years to members' lifespans, with a team looking to 3x in size to scale nationally.
Answer incoming patient calls and relay medication refill requests to the physician for approval.
Manage the practice email inbox, including faxes and new patient inquiries, and inform prospects of the waitlist.
Assist with patient questions about upcoming visits and help document SOPs during the transition to a cash-based model.
A primary care physician runs a solo private practice near the Texas-Mexico border, serving a mostly English-speaking patient base with Spanish speakers. The practice is part-time with under 300 patients, currently employing one medical assistant and using a third-party billing company.
Identify resources and community support for families of children with complex medical needs.
Provide information, referrals, and non-clinical assistance to link families to medical, psychosocial, and basic needs services.
Empower families through education, guidance, and advocacy to navigate systems and access needed services.
Imagine Pediatrics is a tech-enabled, pediatrician-led medical group reimagining care for children with special health care needs. They provide 24/7 virtual and in-home medical, behavioral, and social care, working alongside families and providers with a focus on compassion and innovation.
Conduct outbound calls and intake visits for new clients while logging activities in Salesforce.
Perform psychosocial assessments and create care plans using evidence-based practices.
Review medical charts and communicate client needs to the care team for personalized planning.
Vynca is a healthcare company transforming care for individuals with complex needs, focusing on comprehensive care for more quality days at home. They are a close-knit community guided by core values of excellence, compassion, curiosity, and integrity.
Screen patients remotely to understand eligibility for benefit programs like LIHEAP, SNAP, and Lifeline.
Complete Lifeline applications end-to-end, including submission via the FCC website or state-specific processes.
Track all activity and enrollment metrics in the Link Health dashboard while ensuring privacy compliance.
Link Health assists individuals and families in navigating and enrolling in government assistance programs to address social determinants of health. It is a community-centered organization leveraging data, technology, and partnerships to connect underserved populations with benefits.
Guide prospects (SLPs, patients, caregivers) to select Lingraphica products based on their unique communication needs.
Conduct engaging AAC device demos and conversations via phone, email, Zoom, and chat.
Screen customers for trial appropriateness and ensure understanding of the trial process.
Lingraphica is a mission-driven organization that provides speech-generating devices to improve communication and quality of life for people with aphasia and other speech impairments. They look for candidates who enjoy a fast-paced, goal-oriented environment and share their commitment to helping individuals on their communication journey.
Make high-volume outbound calls to members to verify and gather information from health plan referrals.
Accurately document member interactions and update records in the system before case assignment.
Collaborate with the Client Services team to ensure smooth handoff and thorough information transfer.
We are a client services team focused on member outreach for health plans. Our team is detail-oriented and process-driven, with a commitment to accuracy and professionalism.
Coordinate patient care plans and communication between patients, providers, and care teams.
Manage administrative tasks including EHR updates, referrals, insurance verification, and patient inquiries.
Advocate for patients through routine check-ins, care barrier resolution, and compliance with HIPAA.
SnappyCX provides patient care coordination and healthcare support services. They focus on delivering high-quality, empathetic care management while maintaining a remote and flexible work environment.
Provide professional and friendly proactive care and triage for clinical issues.
Perform comprehensive assessments and establish care plans with interdisciplinary teams.
Coordinate transitions of care and establish rapport with patients and families.
Imagine Pediatrics is a tech-enabled, pediatrician-led medical group reimagining care for children with special health care needs, delivering 24/7 virtual-first and in-home medical, behavioral, and social care. We are a mission-driven team guided by five core values, committed to diversity, equity, and inclusion.
Convert referrals into active clients by guiding families through Hera's onboarding process.
Coordinate between families and the care team to ensure a clean handoff to their matched Hero.
Identify and fix friction in the intake process to improve scalability and family experience.
Hera helps families navigate geriatric care management for their aging parents, making the process seamless and supported. They are an early-stage, fast-growing company with a mission-driven culture focused on redefining how we care for our parents.
Answer, screen, and route incoming calls to the appropriate team member and take messages or transfer calls to voicemail when staff are unavailable.
Log phone calls and upload documents into the online document management system, and provide clerical support including faxing, copying, and file organization.
Maintain regular communication with clients, obtain insurance coverage information, follow up on medical treatment, and request medical records from providers.
The Ward Law Group is an award-winning personal injury law firm dedicated to changing lives one client at a time. Recognized as one of the Best Places to Work for consecutive years, we foster a collaborative, innovative, and high-accountability culture where every team member is empowered to make a meaningful impact.