Serve as the primary point of contact for incoming calls and after-hours HHA and PDN cases, ensuring clear communication between patients, families, caregivers, and staff.
Monitor caregiver attendance, respond to call-outs and missed visits, and coordinate coverage to maintain continuity of patient care.
Accurately document calls, attendance updates, and case-related information in HHA Exchange and other systems while maintaining HIPAA compliance.
One of our clients, a home care agency, is seeking a reliable and experienced Bilingual Receptionist / On-Call Weekend Coordinator to manage high call volumes and time-sensitive staffing matters. The company prioritizes patient care and efficiency, supporting a remote team environment.
Shape local strategies to drive user acquisition and strengthen partnerships across Latin America and Brazil.
Build and manage relationships with medical associations, universities, and student groups to expand reach.
Lead regional campaigns, events, and webinars while tracking performance to optimize future strategies.
AMBOSS is a copilot for medical professionals, providing a learning and clinical decision support tool powered by AI. Founded in 2012, the company has grown to over 600 employees and is active in over 180 countries, with offices in Berlin, Cologne, New York, Cagliari, and Cape Town.
Coordinate home care assignments and serve as a key contact for patients, families, and aides.
Document communications and resolve cases in HHA Exchange, escalating issues as needed.
Monitor daily reports, manage schedules, and ensure accurate, timely care coordination.
SnappyCX provides home healthcare coordination services, connecting patients, families, and caregivers. They operate with a patient-focused, team-oriented culture in a fast-paced healthcare environment.
Provide personalized support by understanding each individual's unique circumstances and going beyond expectations.
Facilitate connections to appropriate services, including processing insurance authorizations and collecting medical records.
Enhance experiences by building strong relationships and improving processes.
Galileo is a team-based medical practice improving the quality and affordability of health care for all. Operating across 50 states, they offer high-touch, data-driven care, and are trusted by health plans and employers. They are a team of innovators from healthcare, technology, and design.
Provide world-class care to Maven members by navigating them through digital care and product features.
Manage a high volume of introductory video appointments, prioritize tasks, and deliver exceptional customer service.
Collaborate cross-functionally with Care Delivery, Customer Support, Provider, and Product teams to ensure optimal member outcomes.
Maven Clinic is the world's largest virtual clinic for women and families, partnering with over 2,300 employers and health plans to provide end-to-end women's and family health programs. Founded in 2014 and having raised more than $425 million, the company has been recognized as a TIME100 Most Influential Company and Fortune Best Place to Work, with an award-winning culture focused on innovation and inclusivity.
Oversee end-to-end processing of patient referrals and inbound requests, ensuring timely triage and follow-up across international clients.
Serve as the operational bridge between administrative services and clinical teams for seamless workflow efficiency.
Provide administrative assistance with billing workflows and leverage AI to improve and automate processes.
Sword Health is an AI healthcare company building AI Care to deliver personalized care across multiple health areas. With over 1 million members, 2,000+ enterprise clients, and $500M raised, they are backed by leading investors and have 59 clinical studies.
Document patient encounters accurately in EMR/EHR systems.
Prepare and update clinical notes and patient histories.
Communicate professionally with physicians and clinical staff.
SnappyCX provides remote documentation support to U.S. healthcare providers. They are a growing company with a focus on accuracy and professionalism in a fast-paced clinical environment.
Translate English documents into target languages and deliver responses via phone or in writing.
Triage and respond to drug information inquiries from healthcare professionals and patients.
Identify and intake adverse events and product complaints, ensuring compliance with regulations.
EVERSANA is a global company providing next-generation commercialization services to the life sciences industry, helping bring innovative therapies to market. With over 7,000 employees and serving more than 650 clients, we foster an inclusive culture grounded in strong cultural beliefs.
Conduct outbound calls with patients in English and Spanish to gather detailed medical and injury histories.
Document and review medical records with high accuracy using structured templates and internal systems.
Partner with the operations team to improve processes and maintain quality standards.
Indigo builds the best care experience in healthcare by helping physicians achieve independence through easier practice operations. The company is a small, rapidly growing team of about 30 people focused on deep thinking, speed, and craftsmanship.
Manage regulatory submissions and site activation for clinical trials in Spain, ensuring compliance and timelines.
Negotiate site contracts and budgets, and coordinate with Competent Authorities and Ethics Committees.
Maintain project trackers, oversee essential documents, and support translation activities for patient materials.
Precision for Medicine is a global Clinical Research Organization specializing in precision medicine, combining novel trial designs, biomarkers, and data analytics. They focus strongly on rare diseases and oncology, and their culture emphasizes innovation, collaboration, and regulatory excellence.
Engages members proactively and reactively to build trust and drive benefit and program engagement through motivational interviewing.
Develops individualized care plans based on comprehensive clinical, psychosocial, and SDOH assessments, coordinating resources across the care continuum.
Educates members and providers on benefits, digital health solutions, and self-management strategies while supporting utilization review and documentation.
Evry Health is a digital-first health plan focused on delivering comprehensive, member-centered care coordination for its fully insured commercial population. The company operates as a fully remote team with headquarters in Dallas, Texas, emphasizing a technology-forward and collaborative culture.
Handle a high volume of inbound and outbound calls in a fast-paced environment.
Schedule, confirm, reschedule, and cancel medical appointments accurately.
Document call outcomes and appointment details accurately in internal systems.
We are a fast-paced, insurance-related environment focused on providing compassionate assistance to patients. Our team is metrics-driven and we value strong phone skills and attention to detail.
Respond to new patient leads and booked patients quickly across phone, messaging, and internal systems.
Communicate with patients clearly, warmly, and professionally in both spoken and written English.
Support appointment scheduling, rescheduling, intake completion, paperwork follow-up, and onboarding tasks.
Legion Health is a full-stack AI-native psychiatry network delivering mental health care at scale. The company is a startup focused on improving patient experience through technology and human care, powered by both humans and AI.
Manage inquiries in Member Services, Medicare, and Billing for Spanish- and English-speaking customers.
Uphold extraordinary customer relations and resolve issues by coordinating with health plan personnel.
Adhere to compliance guidelines, HIPAA regulations, and document all interactions meticulously.
VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees across 40+ locations worldwide and fosters an inclusive, supportive work environment.
Monitor and interpret patient vitals, assessments, and alerts within Welby Health’s platform to provide timely, evidence-based guidance and escalate clinically significant findings.
Develop, implement, and adjust individualized care plans addressing both clinical and social needs, coordinating with physicians, specialists, and community resources.
Deliver patient education and coaching via telephone and secure messaging, empowering patients to manage chronic conditions and build sustainable health habits.
Welby Health is a San Diego-based healthcare organization committed to transforming the way complex conditions are managed. The company leverages technology and clinical expertise to improve patient outcomes and practice efficiency.
Investigate and resolve invoice-related queries accurately, providing clear and reliable information to clients.
Manage client inquiries end-to-end, collaborating with Finance, Product, and HR Operations teams to resolve complex issues.
Analyze client queries and trends to identify process gaps and recommend data-driven improvements.
A global customer experience operations team supporting clients in a fast-paced, remote-first environment. They span 26 countries and offer a diverse, inclusive international workplace.
Manage site activation and regulatory submissions for clinical trials in Spain.
Oversee contract and budget negotiations with sites to ensure timely approvals.
Collaborate with cross-functional teams to maintain project documentation and timelines.
Precision for Medicine is a global Clinical Research Organization specializing in precision medicine for rare diseases and oncology. The company is experiencing continued growth and values operational excellence and regulatory expertise.
Answer incoming patient phone calls and provide professional support.
Schedule and coordinate patient appointments and follow up on billing claims.
Manage prior authorizations and document patient communications in the EHR.
Assist World is a remote staffing company that connects virtual assistants with healthcare practices. They are a growing company with a focus on 100% remote work and a no-tracker policy.
Conduct outreach to potential clinical trial participants via inbound and outbound calls.
Pre-screen and assess patients for eligibility based on study protocols.
Educate patients on clinical trial participation and maintain accurate records.
UniTriTeam provides global, remote talent that integrates seamlessly into clinical research workflows. We are a mission-driven, people-first company supporting breakthroughs in medicine.
Manage day-to-day customer support communication primarily via email.
Communicate with healthcare professionals using medical terminology.
Support the Head of Product with administrative tasks and scheduling.
We are an innovative healthcare AI startup focused on improving patient care through technology. Our small, dynamic team is dedicated to providing fast and professional support to healthcare professionals.