Source Job

• Be the first point of contact of customers and quickly and efficiently understand their needs and requests via various channels.
• Own, prioritize, and troubleshoot the complex technical issues and provide an excellent solution to the customers.
• Be a key source of knowledge on the sardine risk and payment platform, APIs, SDKs, the underlying web-stack technologies, and best practices

Sardine is a leader in fraud prevention and AML compliance, utilizing device intelligence, behavior biometrics, machine learning, and AI. They have raised $145M from investors, including Andreessen Horowitz, Activant, Visa, Experian, FIS, and Google Ventures, and have a remote-first culture.

• Analyze, design, code, test, and implement technical solutions.
• Collaborate with IT, product, analytics, and business teams to gather requirements.
• Monitor production schedules and provide updates on progress and issues.

Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
• Conduct technical diagnostics to resolve issues and escalate to higher levels of technical support if needed.
• Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences.

Gcore collaborates with industry giants like Intel, Dell, NVIDIA, and Equinix to accelerate AI training, provide cutting-edge cloud services, and optimize content delivery. With over 550 professionals, Gcore fosters a culture of innovation and transformation in the internet landscape.

• Analyze, design, code, test, and implement technical solutions while providing production monitoring and support.
• Collaborate with stakeholders across IT, product, analytics, and business teams to gather requirements.
• Monitor production schedules and provide regular updates on progress and issues to leadership.

Jobgether uses an AI-powered matching process for job applications, ensuring quick, objective, and fair reviews against core requirements. The system identifies top-fitting candidates and shares the shortlist directly with the hiring company, where their internal team manages the final decision and next steps.

• Lead the development and execution of product strategies for API features.
• Define the vision and roadmap for key API features.
• Prioritize and manage the roadmap and release plan for API features.

Applied Systems transforms the insurance industry with innovative software and services. They have 40 years of experience and a culture built on values that make them indispensable to each other.

Independently resolve complex technical support cases related to APIs, SSO/SAML, SCIM, automations, scripting, and integrations. Serve as an escalation point for advanced developer and admin support issues. Collaborate with Product and Engineering teams to drive improvements in tooling, documentation, and product features.

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes.

• Be the first line of support AssemblyAI's customers.
• Serve as the "product expert".
• Be the liaison between the customer and our engineering teams.

AssemblyAI is at the forefront of Speech AI, creating powerful models for speech-to-text and speech understanding. They have over 200,000 developers and 5,000 paying customers and are a remote team of startup veterans and AI researchers looking to build one of the next great AI companies.

• Become a subject-matter expert in LogicGate’s REST API, assisting customers in building integrations with their 3rd party applications.
• Field technical questions, troubleshoot issues, and guide customer development teams on authentication, endpoint calls, data retrieval, and integration workflows.
• Produce developer assets, including cURL and Python examples, Postman collections, Help Center articles, and integration walkthroughs.

LogicGate is a global leader in Governance, Risk, and Compliance (GRC) solutions, with a mission to deliver the software and capabilities enterprises need to manage risks.

Support Technical Consultants and Senior Technical Consultants across implementation, QA, and documentation. This role is hands-on with APIs, Postman, and platform configuration. Learn to “Own the Technical Win” through mentorship, deep repetition, and structured development.

PAR Technology Corporation has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests.

• Diagnose, troubleshoot, and resolve customer-reported issues efficiently.
• Collaborate with internal teams to escalate and resolve complex technical issues.
• Assist customers in implementing and integrating our platform with their systems.

AltScore is a fully remote company that helps businesses with credit scoring solutions. They encourage employees to work from wherever they are most comfortable and productive and every employee gets an ESOP.

• Contribute to the development, scaling, and maintenance of our API platform.
• Write clean, maintainable code while delivering value to the business.
• Troubleshoot and debug issues in the Verifiable Platform, contributing to continuous improvement of system reliability.

Verifiable is a credentialing and network monitoring platform built to help healthcare organizations optimize operations with error-free, fast verifications.

• Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
• Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and escalate to higher levels of technical support if needed.
• Address complex technical issues and provide timely, effective solutions while considering the impact on customers' business operations, based on internal documentation.

Gcore provides infrastructure and software solutions for AI, cloud, network, and security. They have 550+ professionals globally and collaborate with technology partners such as Intel, NVIDIA, Dell, and Equinix.

As a Senior Technical Support Engineer, you will be a subject matter expert who handles our most complex technical challenges and serves as a technical mentor to junior engineers. You'll lead critical issue resolution, collaborate directly with Engineering teams on product defects, and contribute to the strategic direction of support processes. This role requires deep technical expertise combined with leadership capabilities to drive excellence across the support organization.

Transact and CBORD have joined forces as industry leaders to bring the best integrated technology solutions to education, healthcare, and business campuses worldwide.

• Provide frontline and expert-level support by handling customer inquiries and complex technical issues.
• Manage the technical pipeline by analyzing, prioritizing, and escalating bugs and feature requests to Product & Engineering teams.
• Build knowledge assets by developing and maintaining comprehensive technical documentation.

Heard is looking for a detail-oriented Technical Support Specialist to serve as the technical backbone of our Customer Experience team.

• Working with engineers and product team to develop web backend and APIs for our core products.
• Working with engineers and product team to ideate, design, and implement product features and improvements.
• Maintaining existing web and data applications.

Databento builds modern APIs to get financial data. As a Series A startup, they've raised $37.8M to date, and grown revenues significantly with a team of fewer than 30 employees.

Set the technical strategy for partner integrations and lead multi‑quarter, cross‑functional programs. Own complex, ambiguous initiatives end to end, define repeatable architectures and standards. Influence across Sales, Product, and Engineering to ensure APIs and partner experiences are robust, scalable, and enterprise‑grade.

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease.

• Architect, maintain, and evolve the core API platform infrastructure used by all product teams.
• Define and enforce API governance standards, including request/response schemas, naming conventions, error envelopes, authentication patterns, and security guidelines.
• Lead the creation of tooling for SDK generation, documentation automation (OpenAPI), contract validation, and developer onboarding workflows.

HighLevel is an AI-powered, all-in-one white-label sales & marketing platform. They empower agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth, supporting a global community of over 2 million businesses.

• Deliver technical and industry thought leadership to customer’s decision makers.
• Architect compelling solutions using Torq’s workflows based on customer needs.
• Maintain a deep understanding of the Torq solution and product roadmap.

Torq is a cybersecurity company with agentic AI security solutions. They are experiencing rapid growth with $70M in Series C funding, 200% employee growth, and 300% revenue growth in 2024 and have been recognized as one of Forbes’ Best Startup Employers in America.

• Serve as the primary technical point of contact for partners, guiding them through API usage, integrations, and best practices to ensure successful implementation
• Collaborate with partners and internal teams to design, implement, and continuously monitor integrations, ensuring they are delivering maximum value and meeting both business and user experience goals
• Advocate for the end-user experience within integrations, ensuring flows are intuitive, performant, and aligned with partner and customer needs

Snappy is an award-winning, all-in-one gifting company that spreads joy, shares gratitude, and takes the guesswork out of gifting. They have been featured on Fortune’s "Best Small & Medium Workplaces," “Best Workplace for Millennials,” and “Best Workplace in Tech” lists and believe in building a culture of appreciation, dedication, and fun.

• Ownership in the design, development and delivery of trading system components.
• New feature implementation, bug fixing, and performance tuning.
• Partner with Financial Products and quantitative researchers on product delivery.

BitMEX stands as a globally leading exchange for crypto derivatives, offering traders a professional-grade trading platform.