Support Senior Client Success teams in managing Fortune 100 client relationships and account expansion strategies.
Execute engagement and delivery strategies for online and in-person training programs, tracking success through learning and sentiment metrics.
Own meeting summaries, document program costs, and create delivery reports with qualitative and quantitative data.
General Assembly offers experiential education in web development, data, design, business, and more, online and globally. With 60,000 alumni and 21,000 employees at elite companies trained, GA is a leader in transforming careers and teams for the future of work.
Serve as a professional and responsive point of contact for clients and prospective clients.
Coordinate collection, organization, and tracking of client information and supporting documents.
Manage multiple priorities while maintaining accuracy, responsiveness, and attention to detail.
GPARENCY is a commercial real estate finance and technology company focused on improving transparency and access in commercial real estate financing. It offers a remote, collaborative work environment centered on communication, accountability, and professional growth.
Manage client relationships across a dedicated book of business from post-installation through contract lifecycle.
Conduct Quarterly Business Reviews, present performance insights, and deliver actionable recommendations to drive retention.
Identify upsell and cross-sell opportunities, mitigate churn risks, and collaborate cross-functionally to elevate the client experience.
WithMe, Inc. delivers convenient technology-powered amenities to clients and their guests. We are a remote-first company that emphasizes healthy work/life balance, operates in all 50 states, and has been ranked as one of the 5000 fastest-growing private companies in the US for three consecutive years.
Provide administrative and project coordination support to content teams.
Organize and maintain project management materials and documentation.
Coordinate item review activities and educator training sessions.
The company supports statewide computer-based assessment programs for the education sector. The work environment is collaborative, with cross-functional teams and a focus on project management activities.
Manage customer health and retention, developing strategies to save at-risk accounts and ensure satisfaction.
Lead customer expansion and margin opportunities by coordinating internal teams for smooth, on-time transitions.
Perform retention risk and off-boarding activities while acting as a bridge between customers and operations.
RoadRunner accelerates the road to Zero Waste by using technology and data to modernize waste and recycling operations. Since 2014, we've helped thousands of locations save 10-20% on waste bills, and our people-first culture is recognized by awards and positive employee reviews.
Build and format client-facing decks and materials for calls and strategy syncs.
Manage project timelines and deliverables across 2–4 client accounts using Asana.
Coordinate internal resources, track action items, and support cross-functional teams.
Elk Marketing is a fast-growing digital agency serving brands like HexClad, Burt's Bees Baby, and Built Bar with high-performance SEO, Paid Search, and Paid Social strategies. They are a remote, collaborative team where employees gain cross-functional experience and are supported in a fast-paced, growth-oriented environment.
Build relationships with targeted clients and strategically consult to strengthen retention and recurring revenue.
Educate clients on new products, features, and industry knowledge to maximize their Subsplash investment.
Develop innovative solutions tailored to client needs and help them succeed in platform utilization.
Subsplash is an engagement platform for churches, Christian ministries, non-profits, and businesses, serving 14,000+ clients. The company is a team of 290+ mission-driven people committed to humility, innovation, and excellence.
Create, maintain, and audit Budget to Actual documentation for client accounts.
Run routine audits of CSM workflows and administrative tasks to ensure consistency.
Support reporting, dashboards, and operational scorecards for Client Success.
RainFocus provides an event software platform for in-person, virtual, and hybrid events, serving Fortune 500 clients like Adobe and Cisco. The rapidly-growing, well-funded company values employees and builds a disruptive product in a challenging, fun environment.
Manage a portfolio of construction clients to drive product adoption and success.
Partner with cross-functional teams to ensure customer needs are met.
Analyze usage data to identify risks and opportunities for growth.
Fieldwire is a construction management software platform that streamlines field operations and collaboration. Backed by Hilti, the company serves general and specialty contractors with a focus on improving project efficiency.
Serve as the single post-sales support point of contact for customers, driving value and impact conversations.
Coordinate with internal teams to ensure delivery of contracted products and services while meeting SLAs and KPIs.
Track customer adoption, document use cases, and coordinate training needs across a portfolio of accounts.
Dun & Bradstreet is a global leader in business decisioning data and analytics, helping companies grow, manage risk, and innovate. They are a diverse, global team that values creativity, collaboration, and bold ideas.
Manage client communications, inquiries, and follow-ups with professionalism.
Coordinate scheduling, updates, and maintain accurate records of interactions.
Collaborate with team members to ensure a smooth and positive client experience.
Aisles & Abroad is a travel services company focused on reservations and client relations. They emphasize a supportive, collaborative remote culture with structured onboarding and growth opportunities.
Foster long-term customer relationships and drive strategic success initiatives.
Conduct business reviews, resolve escalated issues, and collaborate cross-functionally.
Identify upsell and expansion opportunities to maximize revenue growth and retention.
Certn changes how trust works with The World's Easiest Background Check. They've raised $127M+, earned Deloitte Fast 50 recognition three years in a row, and are a remote-first company with a high-performance edge and a no-jerk policy.
Provide client services and support for billing, accounts, schedules, and contracts.
Manage administrative operations including calendars, inboxes, user accounts, and technology support.
Track payments, renewals, and operational issues while maintaining accurate records and reporting.
The hiring partner is a company seeking an Operations & Client Services Coordinator for remote support. The culture values reliability, discretion, and independent problem-solving.
Own the full customer lifecycle, acting as a trusted advisor to help clients maximize value from Symplicity and Orbis solutions.
Facilitate discovery workshops and translate business requirements into actionable recommendations for internal and external teams.
Proactively identify at-risk clients, drive adoption, and uncover upsell opportunities while supporting billing and community initiatives.
Symplicity & Orbis Communications creates innovative technology solutions for post-secondary institutions, helping universities improve student experiences and strengthen connections. The company fosters a collaborative and supportive culture focused on employee wellbeing, professional development, and team engagement.
Own customer onboarding, adoption, and success by creating success plans and guiding implementation.
Proactively identify churn risk, build mitigation strategies, and coordinate account teams to drive outcomes.
Act as a trusted advisor and champion builder, uncover expansion opportunities, and own renewals.
LaunchDarkly provides a feature management platform that lets developers release and control software features safely and efficiently. The company values teamwork, transparency, and customer obsession, fostering an open and collaborative culture.
Assess client needs and educate them on available options through virtual consultations.
Maintain detailed notes, appointments, and CRM records as part of daily admin tasks.
Work with a qualified-interest pipeline, no cold calling, with full training and advancement opportunities.
We are a consulting firm that helps clients identify their needs and explore options through a virtual, relationship-based approach. Our team is driven, trainable, and competitive, operating remotely with a focus on performance and growth.
Manage a portfolio of enterprise clients as the main point of contact, driving retention and adoption.
Analyze account data and use AI tools to automate workflows and produce client-ready content.
Partner with Sales to onboard clients, expand program coverage, and resolve issues quickly.
BlackCloak protects corporate executives and high-profile individuals from cyber threats, privacy leaks, and identity theft in their personal lives. It is a fast-growing, fully remote company with an impressive base of Fortune 500 clients.
Build and nurture leadership-level partner relationships to drive transformation.
Use internal tools to analyze usage data and identify growth opportunities.
Lead Quarterly Business Reviews to strengthen alignment and drive adoption.
ConnectWise is a global software company that provides a suite of solutions to help technology solution providers manage their businesses and deliver amazing customer experiences. With over 3,000 colleagues across North America, EMEA, and APAC, the company fosters an inclusive, positive culture where every colleague is valued for their unique contributions.
Manage day-to-day client operations and requests, serving as a responsive point of contact for routine questions.
Help execute Bridg's client engagement model, including onboarding tasks, status updates, and recurring client touchpoints.
Monitor client usage, prepare reporting and materials, and collaborate cross-functionally to resolve client issues.
PAR Technology is a leader in restaurant technology, providing software and hardware solutions for over 100,000 restaurants in more than 110 countries. Its Bridg division offers an enterprise identity resolution and data platform, with a collaborative 'Better Together' culture.