Source Job

• Act as the primary point of contact for client-facing teams on onboarding topics, managing processes for enterprise-level clients with tailored workflows.
• Execute and evaluate employee onboardings to improve service quality, collaborating with Customer Operations, Care, Experience, and Sales teams.
• Maintain an up-to-date knowledge base and gather feedback to continuously improve the onboarding experience.

Remote solves modern organizations’ biggest challenge – navigating global employment compliantly with ease, making it possible for businesses of all sizes to recruit, pay, and manage international teams. With a global team working from 6 continents and a fully remote culture, Remote fosters innovation and automation in every role.

• Lead the end-to-end onboarding journey for new employees.
• Manage onboarding operations lifecycle and respond to employee queries.
• Identify opportunities to improve onboarding workflows.

Jobgether is a company that connects job seekers with partner companies. It leverages an AI-powered matching process to ensure quick, objective, and fair application reviews, and it values data privacy.

• Guide new clients through onboarding, connecting their POS systems to our SaaS platform for a seamless start.
• Configure and launch ad campaigns in our internal interface, ensuring alignment with each client's business goals.
• Troubleshoot minor issues and escalate complex bugs to engineering, maintaining high-touch communication throughout.

Truelogic is a leading provider of nearshore staff augmentation services based in New York, delivering top-tier technology solutions to companies of all sizes. Their team of over 600 tech professionals in Latin America drives digital disruption by partnering with U.S. companies on impactful projects.

• Lead live onboarding and training sessions with customers via video calls, configuring the system in real time based on their workflows.
• Work behind the scenes to configure accounts accurately and completely before customers log in, including setting up schedules, rules, forms, and permissions.
• Coordinate with Customer Success and other teams to ensure smooth handoffs and that accounts are fully ready for daily operations immediately.

Connecteam is a SaaS platform that helps non-technical, frontline businesses manage their workforce in one place. SD Solutions is a staffing company operating globally, and this role involves delivering customer onboarding and configuration support for Connecteam.

• Manage customer onboarding projects from kickoff through activation, coordinating plans, timelines, and milestones.
• Serve as the primary customer contact, maintaining consistent communication and driving project momentum.
• Track onboarding progress, identify risks early, and partner cross-functionally with Sales, Product, and Customer Success.

Boulevard provides a client experience platform for appointment-based self-care businesses, helping them manage salons, spas, medspa, and barbershops. They have a diverse team that values experimentation and equal opportunity, though specific employee count is not mentioned.

• Manage customer onboarding projects from kickoff through activation, coordinating plans and milestones.
• Serve as the primary customer contact during onboarding, maintaining momentum and accountability.
• Identify risks and blockers, escalate issues, and partner cross-functionally to ensure successful activation.

Boulevard provides the first client experience platform for appointment-based self-care businesses. The company values diversity and experimentation, and has a fully remote team focused on the broader self-care industry including salons and spas.

• Guide new customers from contract to successful go-live with tailored onboarding.
• Serve as main point of contact during initial weeks, actively supporting customers in adopting the software.
• Advise customers on optimal tool usage to simplify their daily operations and create real value.

Salonkee is a fast-growing company digitizing the beauty and wellness industry in Europe with an all-in-one software solution. They have a dynamic team and a clear vision, focusing on innovation and customer success.

• Support Implementation Managers across customer onboarding and implementation projects, including project coordination and UAT preparation.
• Assist with testing activities, validation of customer configurations, and preparation of training deliverables and user guides.
• Coordinate with internal teams and maintain accurate records of implementation progress, open items, and customer readiness.

Vodori is a purpose-built SaaS company helping life sciences organizations accelerate compliant promotional content review. With two decades of experience, Vodori is the trusted choice for pharmaceutical, medical device, biotech, and diagnostics companies worldwide, and is rapidly expanding its footprint across enterprise life sciences organizations.

• Act as a strategic advisor to a portfolio of high-profile customers, managing the full customer lifecycle from onboarding to renewal.
• Analyze engagement and performance data to identify risks, uncover growth opportunities, and drive data-informed customer strategies.
• Partner cross-functionally with Sales, Product, Operations, and Marketing to deliver seamless customer experiences and support expansion.

EnGen provides an English upskilling platform for working adults, aiming to close the English proficiency gap for the 13 million adult English learners in the U.S. workforce. They have scaled to nearly 130,000 learners and partner with employers, government agencies, and community colleges, with reported outcomes including 94% of learners improving their English confidence.

• Own the end-to-end software implementation process for new clients via phone, email, or virtual meetings.
• Gather requirements, confirm project scope, and develop achievable timelines and goals with clients.
• Provide in-depth LMS training, manage multiple projects, and collaborate cross-departmentally.

Absorb Software is a leading global AI-driven learning platform provider that helps organizations unlock workforce potential through its Strategic Learning Systems approach. Trusted by over 3,300 organizations and 34 million users, the company fosters a supportive, collaborative culture focused on continuous learning and career growth.

• Manage a portfolio of high-value creators as their primary success partner.
• Design and optimize onboarding journeys to drive activation and early value realization.
• Monitor customer health metrics and identify churn risks proactively.

Jobgether is an AI-powered job matching platform that helps candidates get reviewed quickly against job requirements. It operates remotely and focuses on data privacy and efficiency in recruitment.

• Manage the end-to-end implementation process for new clients, ensuring smooth onboarding and integration with existing systems.
• Collaborate with cross-functional teams including sales, product, and engineering to tailor solutions to client needs.
• Provide ongoing support and training to clients post-implementation to ensure satisfaction and retention.

Google is a multinational technology company specializing in internet-related services and products. It is one of the largest tech companies in the world, known for its innovative culture and large global workforce.

• Serve as a primary point of contact for teammate questions and requests, delivering a high-touch service-oriented experience.
• Own and continuously improve the onboarding experience for new hires globally, from pre-boarding through 90-day integration.
• Plan and execute teammate engagement initiatives, recognition programs, and employee events across a global workforce.

Gainsight is the AI-powered retention engine behind the world's most customer-centric companies, orchestrating the customer journey from onboarding to outcomes to advocacy. With over 2,000 customers and a Human-First culture, they offer stability, trust, and support so teammates can show up as themselves.

• Partner with Customer Success Managers on international service delivery for Workforce Mental Health customers.
• Serve as subject matter expert on global nuances, resolving inquiries and leading international agenda items during customer meetings.
• Proactively monitor account risk, develop mitigation strategies, and coordinate with internal teams and global networks.

Lyra Health provides mental health solutions for employers, supporting over 20 million people globally. The company has delivered 13 million sessions of care and published more than 20 peer-reviewed studies.

• Respond to client inquiries and provide timely, professional support
• Coordinate and manage service-related requests using established processes
• Maintain organized records of client interactions and support activity

We provide client communications and support coordination services. Our remote team offers a structured, service-focused environment with opportunities for growth and a supportive culture.

• Manage inbound client communications and ensure a consistent, high-quality customer experience.
• Conduct consultative conversations to understand client needs, goals, and concerns.
• Collaborate with internal teams to improve onboarding, retention, and overall customer success processes.

Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Manage the complete onboarding lifecycle for restaurant partners, ensuring smooth software implementation and activation.
• Deliver engaging virtual training sessions to help teams adopt new tools and maximize platform value.
• Coordinate technical integrations and collaborate with cross-functional teams to solve challenges proactively.

Jobgether uses AI-powered matching to connect candidates with job opportunities, ensuring fair and objective application review. They operate globally, partnering with companies to streamline hiring processes.

• Lead a team of 8-12 Onboarding Consultants, coaching on consultative sales techniques and pipeline management to hit conversion and activation targets.
• Monitor pipeline health, analyze performance data, and collaborate cross-functionally to refine the onboarding playbook.
• Build and sustain a high-performing, customer-obsessed team culture through regular touchpoints, recognition, and process improvements.

Evolve is on a mission to make vacation rental easy for everyone. The company fosters a high-performing, customer-obsessed culture built on curiosity, communication, and accountability, where teammates thrive through collaboration and purpose-driven work.

• Lead new customers from contract signing through their first major win.
• Provide subject matter expertise on reporting and form configuration, owning post-launch customer engagement workflows.
• Guide customers from platform launch to confident, data-driven decision-making.

Casebook PBC's software empowers community well-being through adaptive, research-based technology for human services. They are dedicated to fostering a multicultural workplace where everyone feels included and valued, with every employee respected and empowered.

• Manage a portfolio of about 20 strategic enterprise customers to ensure strong adoption and long-term value.
• Build deep relationships with senior stakeholders and operational users across customer organizations.
• Drive product adoption through tailored onboarding, configuration guidance, and continuous enablement.

This is a partner company hiring for a Strategic Customer Success Manager role. They are a B2B SaaS company with a remote-first culture across the UK and EMEA, offering unlimited PTO and a strong emphasis on work-life balance.