Source Job

• Lead the entire growth engine.
• Orchestrate high-velocity campaigns.
• Scale our presence across the digital landscape with surgical precision.

They are at the forefront of the Web3 economy. They need a Marketing Architect who understands internet culture.

• Manage internal meeting rhythms and identify process improvements.
• Coordinate cross-functional dependencies and gather information for external requirements.
• Handle relationships and administrative tasks with external platforms and partners.

Trust Wallet is a leading non-custodial cryptocurrency wallet, trusted by over 200 million people worldwide. They aim to give individuals the freedom to own their assets and confidently participate in the future economy; they have a vibrant community and a growing ecosystem of partners.

• You will coach your team, ensuring they have the tools and a clear direction.
• You are the primary decision-maker, spotting problems before they become a crisis, and fixing them.
• You connect big-picture goals with the actual work, ensuring consistency and continuous improvement.

Eneba is building an open, safe, and sustainable marketplace for gamers. Their marketplace supports close to 20m+ active users and provides trust and safety.

• Lead the product lifecycle with surgical precision.
• Bridge the gap between engineering, design, and our global player community.
• Comfortable operating at the absolute frontier of the Web3 economy.

They are not a traditional project manager or a corporate ticket-shuffler. They need a Product Architect who can translate the chaos of internet culture and high-stakes user behaviour into world-class digital experiences.

• Lead the Customer Assurance team, including specialized representatives in Quality Assurance, Reputation Management, Facility Monitoring & Security, and new experimental functions.
• Oversee and enhance review generation and reputation management initiatives, ensuring strong outbound engagement and positive brand perception.
• Monitor and refine Quality Assurance programs, providing coaching and insights to elevate performance across Customer Success and Resolution teams.

SecureSpace Management is seeking a talented, hungry, and eager Customer Assurance Manager that enjoys a fast pace and diverse workload in a dynamic environment. The company is committed to providing equal employment opportunities to all employees and applicants.

• Own the performance of a global Customer Support organization (~50 people including BPO) serving tens of thousands of customers
• Define and execute an AI-first support strategy, embedding AI deeply into workflows to improve both customer experience and efficiency
• Build and lead a high-performing, globally distributed team, setting a high bar for execution, accountability, and continuous improvement

Brightwheel is the largest, fastest growing, and most loved platform in early education. They are trusted by millions of educators and families every day. Their team is passionate, talented, and customer-focused, embodying their Leadership Principles in their work and culture.

• Lead a team of Engineers, Area Managers & Regional Managers to install green tech.
• Ensure every installation is smooth, professional, and exceeds customer expectations.
• Design and refine installation processes to ensure efficiency and high standards.

Octopus Energy Services is driving the transition to greener, cheaper energy by installing in-home technologies. They are a fast-growing company in the UK, delivering smart, low-carbon solutions for their customers.

• Lead and develop a team of 3–4 Customer Support Agents, providing coaching, feedback, and day-to-day guidance
• Own the escalations queue in Gorgias, our customer support platform — working directly with customers and agents to diagnose complex issues and drive resolution quickly
• Build, document, and continuously improve support SOPs and workflows across both Italist and HEWI

Inspiration Commerce Group (ICG) buys and builds companies that help people find and buy the products they love. They are a global group of ~50 people with businesses across the US, UK, and EU.

• Own and execute the Customer Support strategy aligned with business growth and customer expectations.
• Lead the design and rollout of AI-powered and automation-first support workflows.
• Define and own KPIs, scorecards, and dashboards to improve customer satisfaction and performance.

iRESTORE provides innovative solutions in the wellness and beauty space, aiming to restore confidence by offering safe and effective health and beauty improvement solutions. They foster a culture built around forward-thinking, problem-solving, open communication, continuous learning, and ownership.

• Provide timely and effective support to users via email and other support channels.
• Perform technical triage of user-reported issues, identifying problem origins.
• Investigate and troubleshoot issues using internal tools, logs, and dashboards.

Trust Wallet is the leading non-custodial cryptocurrency wallet, trusted by over 200 million people worldwide to securely manage and grow their digital assets. They aim to give individuals the freedom to own their assets and confidently participate in the future economy.

• Intimately understand the operational construct of our integration partners to help them navigate how Anchorage Digital serves their operational needs; manage a team that provides day to day client servicing and inquiry management support for these partners.
• Apply expertise in both institutional and retail crypto landscapes to anticipate client needs and advocate internally on behalf of our partners for product enhancements and services that serve a diverse user base with a white-glove service mindset.
• In collaboration with GTM, operations, and technical teams, act as an owner in developing specialized processes and procedures to ensure our support model develops alongside the business strategy of our partners.

Anchorage Digital is building the world’s most advanced digital asset platform for institutions to participate in crypto. They enable institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. With over 600 employees, Anchorage Digital values inclusivity and diversity, aiming to create a welcoming workplace where everyone feels respected and supported.

• Develop and execute a comprehensive customer success strategy that aligns with the company's overall business objectives.
• Lead the Customer Success department and technical support teams
• Drive customer retention and growth while ensuring a seamless and positive customer experience.

Xapo Bank is committed to changing the way things are done within the financial sector. They are a fully distributed team of over 130 employees working remotely from 30+ countries around the world, striving to provide economic freedom and wealth protection globally.

• Optimize enterprise support framework, ensuring efficient case management and SLA adherence.
• Build strong relationships with external partners, acting as an escalation point.
• Collaborate with sales and customer success teams, ensuring support efforts contribute to customer retention.

Oura's mission is to empower every person to own their inner potential with award-winning products. They have a global community that uses the Oura Ring and its connected app to gain deeper knowledge of their readiness, activity, and sleep quality.

• Build and protect the company's team.
• Manage a global, remote workforce.
• Operate strategically.

They are seeking a high-performance People & Culture Manager. They appear to be a global company with a remote workforce that operates 24/7.

• Owning your own business area to deliver a best in class customer experience.
• Instilling a culture focused on accurate, efficient work and risk-awareness.
• Leading and executing on core projects from end to end.

Monzo is on a mission to make money work for everyone, waving goodbye to traditional banking. They offer personal and business bank accounts, joint accounts, accounts for 16-17 year olds, kids accounts, and credit cards, along with savings, investments, and pension options. They create magical moments for their customers!

• Lead ops, Customer Success, and back office teams end-to-end
• Standardize processes across teams and vendors
• Drive automation (AI tools, fewer manual tasks)

Urrly is a PE-backed, multi-product training platform. They use AI to review every application against the same clear requirements for the role, evaluated on job-related factors like skills, certifications, and experience.

• Develop and own integrated marketing strategies across acquisition, retention, and brand.
• Lead end-to-end campaign execution across Web3-native channels and performance channels.
• Define positioning and messaging for new product features and market segments.

Trust Wallet is the leading non-custodial cryptocurrency wallet, trusted by over 200 million people worldwide to securely manage and grow their digital assets. They offer a seamless, multi-chain experience backed by industry-leading self-custody technology, a vibrant community, and a growing ecosystem of partners.

• Manage the mid-to-end of the sales funnel.
• Turn high-potential prospects into long-term members.
• Engineer deals in the Web3 space with surgical precision.

They are building the Partyhat ecosystem. They foster a culture where deals are engineered, reflecting a strategic and proactive approach.

• Lead and supervise a team of external Customer Experience Agents across email, chat, and phone channels.
• Set clear performance expectations, KPIs, and quality standards; conduct regular coaching and feedback sessions to support team development.
• Serve as the initiation escalation point for high-impact customer issues, directly responding to customer inquiries in a timely and professional manner.

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences.

• Lead and develop a team of Technical Support Specialists, setting clear goals and expectations.
• Spend a minimum of 2 hours per week in customer-facing queues to stay connected to the customer experience.
• Own AI or automation initiatives, using Zapier’s products to reduce ticket volume and improve workflows.

Zapier is a company that builds and uses automation tools to make work more efficient, creative, and human. They are an all-remote company and value diversity and inclusivity.