Manage collections process for customer accounts, including proactive outreach on past-due balances.
Monitor aging reports and work to reduce outstanding accounts receivable through timely follow-up and account analysis.
Partner with Billing, Sales, Customer Success, and Finance teams to resolve customer concerns and billing discrepancies.
WorkWave provides innovative software and fintech solutions for service professionals. With over 8,000 customers globally, their platform supports various business operations from customer acquisition to payments.
Performing portfolio collections outreach, exceeding goals, and meeting KPIs.
Researching and reconciling misapplied cash and documenting efforts in Netsuite.
Reviewing customer financial position and engaging in policy updates.
Basis is a company that empowers agencies and brands with software automating digital media operations. They have a culture where individuals drive change, with flexible work options across the U.S. and Canada.
Reviews accounts in assigned queue to determine next course of action required to resolve the delinquent account.
Utilize various skip tracing techniques and collection strategies to locate right parties
Negotiate payment terms and methods, often requiring probing questions of the consumer in order to better understand potential objections to payment.
Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services.
Manage a portfolio of customer accounts to ensure timely collection of outstanding balances.
Communicate effectively and professionally with customers to resolve payment issues and reconcile accounts.
Maintain detailed records of communication and payment commitments in internal systems.
Loadsmart is an innovative logistics technology company valued at over $1 billion. They are a collection of industry veterans and user-centered engineers using innovative technology to fearlessly reinvent the future of freight.
Monitor customer accounts daily and contact customers to secure timely payments for aged receivables.
Handle inbound AR-related calls, billing inquiries, and research/resolve service and parts billing issues.
Maintain accurate records and reports while responding to internal and external inquiries within service-level timelines.
Lithia & Driveway is the largest automotive retailer in North America, operating hundreds of store locations while providing vehicle purchase, financing, and online sales services. As a Fortune 500 company listed on the NYSE, they emphasize entrepreneurial leadership and a customer-centric culture focused on delivering 'Auto Done Easy' experiences.
Follow up with customers on open and overdue invoices and escalate complex cases.
Coordinate with Universities, Student organizations, and companies on invoice payments while tracking metrics.
Apply check, Venmo, and card payments, including discounts and refunds, to invoices.
Fresh Prints deeply values the long-term contributions of its team, recognizing and celebrating that commitment. They are an equal opportunity employer and promote diversity, actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.
Maintain acquisition and delivery schedules for repack customers post-launch.
Highlight new opportunities for product growth with each client; suggest target high-value inventory.
Catalog common production issues and partner with your manager to improve workflows.
Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process. The company employs more than 3000 people across its headquarters in Santa Ana, California, and offices in multiple countries.
Guide clients toward financial freedom by assessing their financial situations.
Provide tailored debt consolidation options to resolve clients' challenges.
Quickly build rapport and establish trust with prospective clients.
Beyond Finance aims to help Americans escape debt and achieve financial stability. They emphasize compassionate care, compliance, and user-centric technology to assist over 1 million clients.
Professionally communicate with customers to encourage payments.
Maintain trustful relationships while ensuring timely payments.
Unifin Inc is a BPO company with multiple operations in North America, Latin America, and Asia Pacific Region. They are looking for extraordinary talent to be part of their unique and diverse team.
Lead and manage a team of late-stage collections team members focused on minimal skip-tracing.
Handle escalated customer loan issues and provide guidance on resolution of escalated matters.
Provide training to new hire staff ensuring appropriate knowledge of systems and adherence to company procedures and policies.
Lendbuzz believes financial opportunity should be more personalized and fair, developing innovative technologies for underserved borrowers. They are a diverse company with a culture valuing independent and critical thinking.
Answer calls and resolve questions, routing to appropriate departments.
Complete documentation in EMR and marketing systems, including initial prescreening.
Schedule new and returning patients and complete follow-up duties.
Pyramid Healthcare provides addiction treatment, mental health recovery, and eating disorder treatment. They focus on client-centered care and offer supportive environments that help patients overcome life’s challenges.
Support the customer journey from application to funding, providing an overview of Knock's products and assisting through to closing.
Manage a pipeline of approximately 30 loan closings per month by gathering required documentation and ensuring compliant disclosures.
Deliver excellent customer service by being responsive to internal and external needs and working autonomously in a remote, tech-enabled environment.
Knock is redefining the home buying and selling experience with products like the Knock Bridge Loan, which helps homebuyers purchase a new home before selling their current one. Founded in 2015, it is a remote-first, people-first company honored multiple times as a Best Workplace, backed by top investors, and trusted by a network of over 60,000 loan officers and agents.
Performs customer scheduling functions via high-volume customer phone calls, emails, and online scheduling requests.
Communicates with team members regarding schedule additions/changes.
Communicates with hospital staff and/or doctors regarding schedule additions/changes.
ForTec is an industry leader in improving patient health and healthcare by delivering innovative surgical laser technology to hospitals and healthcare professionals completely on demand. Present in more than 40 states, physicians enjoy the latest generation of surgical technologies from certified medical device manufacturers through our pay-per-use model.
Respond to customer inquiries through written and verbal communication.
Record client payments within all reporting systems.
Resolve client account discrepancies between systems.
Subsplash provides an ultimate engagement platform for churches, Christian ministries, non-profits, and businesses around the world, serving 14,000+ clients. The company has 280+ mission-driven people and has pioneered the market with over 30-firsts for the church market including the first-ever church mobile app.
Seamlessly transition customers from their onboarding journey, focusing on long-term adoption and success, and growing the installed base revenue number.
Build and maintain Strategic Account Plans in collaboration with your customers, including retention and growth strategies.
Maintain visibility into customer issues and requests in partnership with our Customer Care team, ensuring customers are updated regularly.
Versapay automates accounts receivable, removing barriers to collecting and reconciling B2B payments. With over 10,000 customers and 5M+ companies transacting on the platform, Versapay processes over 110M transactions and $257B annually.
Conducting collection activity on appealed claims by contacting government agencies and third party payers.
Requesting additional information from Patients, Medical Records, and others as needed.
Reviewing contracts and identifying billing or coding issues and requesting re-bills, secondary billing, or corrected bills as needed.
Sutherland helps strengthen brands by improving customer experiences. They're a global company with nearly 40,000 employees across over 100 countries, focusing on customer care and delivering extraordinary service.
Answer incoming calls and initiate outbound calls.
Create interest in reverse mortgage program and qualify customer.
Transfer interested and qualified customer to sales team and create appointments.
Longbridge helps seniors unlock the power of their home equity, aiming to help older homeowners make the most of their assets so they can live the retirement they imagined. They have been named a Great Place to Work® three years in a row, providing careers that grow with their team members.