We are seeking a Voice of the Customer (VoC) Specialist to build and own our VoC program from the ground up. This is a highly strategic and analytical role, requiring a data-driven professional who can translate customer insights into meaningful business actions. You will develop feedback loops that provide clear insights into customer satisfaction, pain points, and opportunities for improvement. Your ability to synthesize qualitative and quantitative feedback, present actionable recommendations, and drive continuous improvement will be crucial in enhancing the overall customer experience.

This role involves leading analytics, reporting, and media insights for business strategy. You will transform complex data into actionable insights, working with cross-functional teams to optimize performance and identify growth opportunities.