Manage high-sentiment escalations and act as the primary point of contact for customers until resolution.
Investigate and respond to regulatory complaints from Attorneys General and other agencies, coordinating with Legal.
Troubleshoot solar system issues, coordinate with field partners, and ensure system recovery.
Omnidian is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for solar and energy storage. They are a certified B Corp with a passionate, mission-driven team that values collaboration and mutual respect.
Manage high-volume inbound client communications across phone, chat, email, and social media with a focus on first-call resolution.
Handle membership adjustments, policy enforcement, and real-time support for booking and studio inquiries.
Identify opportunities for improvement and deliver elevated client experiences in a fast-paced environment.
Solidcore is a national boutique fitness company offering 50-minute low-impact, high-intensity strength training classes. With over 100 studios across the country, they are committed to diversity, equity, and inclusion in a supportive and empowering culture.
Own technical onboarding for new customers, scoping plans and handling SDK implementation, integration, and data mapping.
Train customers on platform fundamentals so they can build, target, and publish experiences independently.
Serve as the go-to technical contact for VIP accounts, diagnosing issues and collaborating with Support Engineering.
Appcues is a customer experience platform that helps companies build targeted, high-impact in-app experiences. They are a remote-first company since 2020, fostering transparency and collaboration with a distributed team across the US.
Provide initial training on central business office duties to new staff.
Develop into higher-level roles with two years of acceptable performance.
Piedmont Healthcare Corporate is a healthcare organization focused on revenue cycle management and central business office operations. It is a large corporate entity with a culture centered on accuracy and development.
Respond to customer inquiries via phone, email, and chat.
Resolve issues and coordinate with internal teams when needed.
Maintain accurate customer records and follow established procedures.
The company operates in the food service industry, providing customer support for its operations. The team is fully remote and values independence, collaboration, and a professional customer-focused approach.
Review and process medical, supplemental, or dental claims according to benefits, eligibility, and guidelines.
Validate accuracy of medical codes, assess eligibility, and evaluate authorizations in claim submissions.
Meet or exceed quality and productivity goals while working independently in a virtual environment.
The Cigna Group is a health services company dedicated to improving the health and vitality of those they serve. It is a large organization with a focus on innovation and employee well-being.
Document and relay patient information to practices, utilizing Epic and other communication tools.
Boston Medical Center is a nationally-recognized academic medical center dedicated to providing exceptional and equitable care to all. As a top employer, we foster a strong sense of teamwork and support for our staff, with a focus on improving community health.
Manage telephone, electronic, and face-to-face interactions professionally and efficiently.
Effectively present and discuss products and services to customers with integrity.
Focus on customer retention through first call resolution and enhance member experience.
Capital Blue Cross is a health insurance company providing medical, dental, and vision coverage. It is recognized as a top workplace in Pennsylvania and fosters a supportive culture with flexible work and growth opportunities.
Become a subject matter expert on customer support topics.
Facilitate and monitor EDI Feeds with new customers and their BenAdmin and/or Payroll providers.
Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements.
Lively harnesses user-centric design and innovative technology to deliver an effortless experience for employers and account holders. The company is remote-first, headquartered in San Francisco, with employees across the US.
Become a subject matter expert on IonQ's user-facing quantum computing software and production systems.
Answer user questions, troubleshoot incidents, and provide technical guidance to customers.
Collect customer feedback and advocate for customer-driven improvements to IonQ's core products.
IonQ is the world's leading quantum platform and merchant supplier, delivering integrated quantum solutions across computing, networking, sensing, and security. The company has a global presence with offices in multiple countries and a culture focused on innovation and accessibility.