Act as main liaison between client and data services execution team, offering frequent project status updates to all stakeholders
Oversee increasingly complex data conversion projects, often involving multiple source systems
Conduct customer training in preparation for data migration tasks
Applied Systems is transforming the insurance industry with innovative software and services. They have 40+ years of experience and they foster a culture built on values that make them indispensable to each other.
Design and refine the lifecycle for the 1:Many cohort.
Directly manage and provide leadership for high-potential accounts.
Integrate AI tools to manage account health and communications.
RainFocus provides a software platform for in-person, virtual, and hybrid events, serving Fortune 500 companies. They focus on business intelligence to elevate the attendee experience and streamline event operations.
Provide reporting of claims on behalf of brokerage clients
Communicate with carrier adjusters and clients to facilitate successful handling and resolution of claims
Act as claims liaison, including consultative discussions and research regarding coverages
Signers National is a leading insurance platform that provides brokerage and underwriting services to organizations of all sizes. They started in 2008 and have expanded to include commercial real estate and transportation and strive to positively affect people's lives with their amazing culture.
Provide reporting of claims on behalf of brokerage clients
Communicate with carrier adjusters and clients to facilitate successful handling and resolution of claims
Prepare customer claim summaries
Lamb Insurance Services is a commercial insurance broker dedicated to non-profits and social services organizations nationwide. We are a socially conscious organization with an amazing culture of relentless grit and continuous improvement.
Investigate and manage assigned liability claims, including third-party property damage.
Communicate with customers and insurance carriers to gather information and coordinate claim resolution.
Review accident-related documentation and maintain accurate claim records.
DriveWhip provides end-to-end support for customers throughout the vehicle lifecycle. We handle liability claims, investigate claims, coordinate with third parties, and support customers while ensuring accurate documentation and timely resolution.
Managing customer relationships as the point of contact for employer partners and users.
Leading the customer support function to gather valuable feedback from customers and end users.
Building operational tests and processes from the ground up, iterating on existing ones.
Addition Wealth aims to redefine financial health by making personalized financial expertise inclusive and accessible. They leverage technology to create impactful experiences and foster financial decision-making, and they've received recognition as a top fintech company and innovator.
Develop and analyze workflows for new client launches and existing program optimization.
Ensure business rules reflect customer’s needs and align with system functionality.
Communicate with customers and internal stakeholders.
CareTria helps clients with healthcare and pharmacy benefits. They value your passion and actions, seeking contributors to their team focused on client satisfaction.
Manage day-to-day client success KPIs within assigned client base.
Participate in client onboarding and ensure smooth adoption.
Monitor performance metrics and provide actionable insights to leadership.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Collaborate with Customer Success Managers, Sales, and Renewals to increase market share within our existing account base.
Assist CSMs in preparing for strategic customer meetings through the creation of detailed reports and impactful presentations.
Coordinate internally to resolve complex customer questions, requests, and escalations across the APAC customer portfolio, reporting resolutions back to relevant CSMs.
Instructure creates intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. They give smart, creative, passionate people opportunities to create awesome, believing in the power of people to grow and succeed throughout their lives.
Lead day-to-day Customer Support operations across internal teams and BPO partners in a 24/7 environment.
Monitor and manage operational performance across key service metrics.
Identify operational risks early by monitoring volume trends, service signals, and operational capacity.
Vio is a travel tech platform that helps millions of users make smarter travel decisions by comparing stays across 100+ booking sites. They aim to reshape how people discover and book accommodation through technology travelers can trust. They have operations in 100+ markets and are growing fast.