Develop strong customer relationships across a portfolio of Scandinavian clients.
Manage all aspects of support and account management to maximize product utility.
Achieve renewal and expansion targets through proactive engagement and data-driven insights.
Hudl helps sports teams capture video, analyze data, and share highlights to improve performance. As a team behind the team, Hudl fosters a culture of support and innovation, and was recognized as one of Newsweek's Top 100 Global Most Loved Workplaces.
Respond to customer inquiries related to billing, payments, and invoicing across multiple communication channels.
Maintain accurate customer account balances and collaborate with Accounts Receivable to resolve payment issues.
Identify opportunities to improve workflows and support quality through technology and data.
This role is listed on behalf of a partner company that provides billing solutions within a fast-growing technology environment. They are a collaborative team with international staff, offering a remote, multilingual work culture focused on continuous improvement.
Develop deep understanding of customers, products, and operations while solving complex problems.
Analyze customer trends and identify opportunities to improve experiences and processes.
Collaborate with Product, Engineering, Operations, and Risk teams to drive meaningful improvements.
Stake is an Australian investing platform that helps people grow their wealth with access to ASX and Wall Street. With over 750,000 customers and A$8B under administration, the company fosters a culture of empowerment and continuous improvement.
Protect brands from harmful content on social media platforms and promote positive communities.
Moderate reviews and comments, handling high volumes of customer feedback with empathy.
Work independently to analyze information and make informed moderation decisions.
BrickBrands is a fast-growing company that creates opportunities for brands and communities to speak, embracing diversity and inclusivity. They have a global team and are always looking for self-starters to join their mission.
Diagnose root issues underlying client challenges and propose tailored solutions.
Collect, structure, and synthesize qualitative and quantitative data for project outputs.
Produce well-supported, actionable client recommendations with clear messaging.
FrontierView is a leader in policy and global intelligence, uniquely combining data, technology, and insights to empower customers. The firm is part of FiscalNote, a larger organization that values diversity and inclusion, with benefits promoting well-being and balance.
Troubleshoot complex product and technical issues to determine severity and scope.
Manage escalated issues from Customer Support, Account Management, and Implementation teams.
Maintain customer ownership and leverage CRM tools like Salesforce to resolve inquiries.
Experian is a global data and technology company that powers opportunities for people and businesses worldwide. With 23,300 employees across 32 countries, we are a FTSE 100 company committed to innovation and inclusion.