Provide empathetic support via email, chat, and online platforms, resolving billing issues and maintaining client records.
Manage collections and delinquent accounts, resolve disputes, and uphold billing standards through process improvements.
Collaborate with the team, share best practices, and support onboarding while thriving in a fast-paced, remote environment.
Healthy Gamer provides modern, inclusive, and affordable mental health care, with a focus on the gaming community. Since 2019, they have helped over 14,000 people across 119 countries and are in the top 0.1% of Twitch streamers and top 1% of YouTube channels, building a culture of innovation and passion.
Responsible for resolving client inquiries and concerns specific to the Billing process.
Monitor and respond to email and phone inquiries, ensuring timely and consistent communication.
Collaborate with billing team members to escalate issues and improve client experience.
The company provides billing and client care services, focusing on high-touch support and retention. Company size and culture are not specified in the posting.
Respond to customer inquiries related to billing, payments, and invoicing across multiple communication channels.
Maintain accurate customer account balances and collaborate with Accounts Receivable to resolve payment issues.
Identify opportunities to improve workflows and support quality through technology and data.
This role is listed on behalf of a partner company that provides billing solutions within a fast-growing technology environment. They are a collaborative team with international staff, offering a remote, multilingual work culture focused on continuous improvement.
Provide one-on-one financial counseling sessions to students, supporting informed borrowing, debt management, and repayment planning.
Deliver financial literacy workshops and manage student tuition accounts with accurate billing and coordination.
Oversee billing for tuition reimbursement programs and conduct exit counseling for graduating students.
This role supports students through their financial journey in higher education, combining student-facing advisory work with financial administration. The environment is fast-paced and detail-driven, requiring accuracy, empathy, and strong organizational skills.
Manage end-to-end invoicing for dental lab cases including crowns, bridges, and implants.
Monitor accounts receivable, follow up on balances, and support collections and accounts payable.
Communicate with dental office clients to resolve billing questions and maintain accurate financial records.
Incisive is building a better model for restorative dentistry by solving the pressure on independent practices through lab consolidation and digital workflow. They serve over 600 doctors nationwide, retain over 95% of them year over year, and are growing fast.