Manage a steady, high volume of inbound calls and emails daily.
Act as a first-line troubleshooter for members facing technical hurdles.
Work closely with internal teams to resolve complex issues quickly.
Spring Health's mission is to eliminate every barrier to mental health by delivering the right care at the right time. They partner with over 450 companies and provide care for 10 million people, with clients including Microsoft, Target, and Delta Airlines.
Build and foster personal relationships with Instrumentl’s customers.
Take on primary ownership of post-sale onboarding, engagement, retention, and expansion of customer accounts within your portfolio.
Serve as the voice of our customers, share customer feedback, and advocate for our customers' needs.
Instrumentl is a mission-driven startup that helps the nonprofit sector drive impact. They are a hypergrowth YC-backed startup with over 5,000 nonprofit clients and are building the future of fundraising automation. They are cash flow positive and doubling year-over-year.
Provide exceptional support to customers via phone, email, and live chat.
Support cardholders who depend on the True Link Card and card administrators who manage the cards.
Empower customers to utilize the website and mobile app to their fullest potential.
True Link is a mission-driven fintech company providing financial solutions for those underserved by traditional institutions. They serve people with complex needs and caregivers, aiming to positively impact customers' lives.
Respond to customer inquiries across channels with compassion, accuracy, and care, treating every message as a conversation.
Support parents navigating feeding decisions, product questions, subscriptions, and order concerns with both expertise and empathy.
Act as a bridge between customers and the broader team, surfacing patterns, flagging feedback, and helping us get better because of what you're hearing.
Bobbie is creating a parenting culture of confidence, not comparison, starting with how we choose to feed our babies. The Bobbie team knows firsthand that there is no one-size-fits-all for feeding, with a team of mom scientists, nutritionists, pediatricians, and lactation consultants.
Act as a primary point of contact for customer inquiries across support channels.
Troubleshoot and resolve first-line issues with accuracy, empathy, and efficiency.
Own and manage escalated cases, including sensitive issues such as medical complaints, ensuring timely and appropriate resolution.
Roo's mission is to empower animal healthcare professionals with opportunities to earn more and achieve greater flexibility in their careers and personal lives. They have built the industry-leading veterinary staffing platform, connecting Veterinarians, Technicians, and Assistants with animal hospitals for relief work and hiring opportunities, with over 20,000 veterinary professionals in their network.
Provide clear, kind, and empathetic answers to customer requests via email, chat, and phones.
Understand core functions of assigned products and meet or exceed production targets set by manager.
Contribute to documentation improvements by suggesting edits or additions, modeling company and team values.
Planning Center, established in 2006, supports over 90,000 churches worldwide, offering web and mobile products to facilitate communication, organization, and event coordination. Being an independent and debt-free company, they foster a remote work environment with tools like Asana, Slack, Notion, and Zoom, gathering thrice annually in Carlsbad, CA to strengthen team relations.
Conduct thorough investigations of billing disputes, ensuring all relevant account history, documentation, and transaction details are reviewed.
Research, evaluate, and reconcile disputes in accordance with regulatory requirements and internal policies.
Assess dispute outcomes and weigh the risk of monetary loss, including Merchant Chargebacks and Write-Offs.
Concora Credit's mission is enabling customers to Do More with Credit every day. Concora Credit is an established company with over 20 years of experience, and we're seeking someone who wants to impact the business and play a pivotal role in leading the charge for change.
Support users across all current and future company products
Communicate with users via email, App Store, and Google Play reviews
Ensure every user has the best possible experience with our brand
Reface is a Ukrainian product company that creates mobile AI applications. In 5 years, our products have been downloaded over 300M times, reached #1 in the USA App Store, received Google Play’s Best App award, and attracted investment from Andreessen Horowitz.
Makes outbound calls to educate prospective patients and schedule provider visits.
Understands patient requirements and asks questions to gain trust and understanding.
Acts on opportunities to provide value to the patient through information about Strive Health programming.
Strive Health is dedicated to transforming the kidney care system through early identification, engagement, and coordinated care. They aim to improve outcomes for people with kidney disease, integrating with local providers and utilizing predictive data to support patients' care journey.
Making energy easy, helping customers understand bills and tariffs.
Solving problems like billing queries and meter issues quickly.
Handling queries from start to finish without transfers.
Octopus Energy is a company that provides 100% renewable electricity and gas to homes across the UK. They are known for their excellent customer service and commitment to sustainability.