Play a part in making a positive impact by being a first contact for questions about our service offerings, resolving member concerns, and ensuring requests are processed accurately and timely. Given structured protocols and scripts, document conversations to ensure consistency of scheduling, modifying, and canceling customer reservations while supporting members in their journey towards positive health outcomes.

The Appeals Specialist II position plays a critical role ensuring that PEHP member and provider appeals are researched according to Master and Corporate Policy. This role performs reviews for medical, dental, FSAs, and enrollment appeals disputed by members or providers, requiring knowledge of PEHP policies and strong communication skills.

Assist clients with cruise inquiries, reservations, and modifications via phone, email, and online platforms. Provide expert guidance on cruise destinations, itineraries, ship amenities, and travel requirements. Must have excellent communication, sales, and organizational skills to recommend the best options based on clients’ preferences, budgets, and needs.

The National Service Coordinator will primarily be responsible for providing a broad range of support and assistance to both internal and external Fleet Management customers, fielding inbound calls and assisting customers with roadside assistance and setting up rentals.

As a Customer Success Manager, you will play a pivotal role in ensuring the long-term success and satisfaction of our customers. Your primary responsibility will be to work closely with customers to understand their unique needs, identify opportunities for growth, and drive value attainment. You will act as a trusted advisor.

This position coordinates and facilitates patient billing and collection activities in one or more assigned areas of billing, payment posting, collections, payor claims research, and other accounts receivable work. Works as a member of a team to ensure reimbursement for services in a timely and accurate manner.

The Team Leaders on our Customer Experience contact center team are responsible for providing process knowledge to individuals within and outside the team. The position will be a source of knowledge used by team members to better understand complicated processes and transactions. They will serve the CXA team as a consultant and an escalation point between the customer and a manager.

As a Client Service Specialist, you will be responsible for receiving and responding to inbound customer inquiries, performing outreach to providers and members, and providing program support for contract members. This part-time role is 20 hours per week and provides technical and administrative support.

The Financial Counselor will assist patients and their families in understanding their insurance reimbursements, payment plans, and any aspects of the patient financial account. This role is customer-focused and requires the ability to multitask in a fast-paced environment.

The remote Customer Care Specialist delivers world-class customer service by efficiently processing service orders and handling complex billing requests. This role builds and maintains strong relationships with clients and internal teams by providing prompt, accurate support that fosters customer loyalty. The Customer Care Specialist will address incoming calls, respond to inquiries, resolve complaints, and provide detailed information.