As a Seasonal Benefit Customer Service Representative, you will help plan participants through the enrollment process and when making updates to their health care and/or pension plans. You will spend your day on the phone, with opportunities to assist with chat and message center as you gain additional experience, providing customer service in a remote work environment.
This role ensures a seamless post-sales experience by managing customer transactions with precision and care. The Customer Care team oversees the delivery of Esri’s industry-leading Geographic Information System (GIS) products, ensuring timely and accurate fulfillment. The individual in this position plays a key role in exceeding customer expectations by consistently delivering an exceptional service experience.
The Quality Assurance (QA) Analyst will develop, implement, and oversee a complete Quality Assurance program that safeguards the quality of our services. They will foster a culture in which all employees become actively engaged in delivering exceptional service to our clients, and participate in formulating organizational policies and operating procedures for Case Management teams.
PlayOn is looking for a Customer Support Representative to provide next-level service to MaxPreps customers, ensuring issues are resolved with minimal customer effort. You will raise the average of customer experiences by modeling best-in-class service, tackling issues head-on, and inputting data efficiently. You will answer phones, reply to service tickets via email, and enter high school sports data.
Communicate and follow-up with plan members to ensure understanding of the program while delivering exceptional customer service. Facilitate patients successfully through the surgery review process, exceeding expectations while meeting the program metrics. Efficiently and effectively manage a case load across a variety of clients and surgical categories. Collaborate with providers, clinics and facilities, and various levels of management to effectively resolve issues.
Works and completes all applications and processes necessary to tend to customer concerns and inquiries in an expeditious manner, utilizing in-depth understanding of products and underwriting guidelines to collect customer information. Evaluates and properly address individual risks including counseling customers on coverage or quoting additional lines of business; auditing and following up with customers to ensure completion of applications, open issues and policy changes, and provide policy verification as needed.
This role provides timely and accurate service to potential guests making reservation inquires for various hotels and residences. You will serve as a highly motivated team member ensuring guest inquiries and sale leads are answered appropriately. Based in Basalt, CO, or remote in Denver, CO, with required travel for training.