The Intake Customer Care Specialist is responsible for meeting time sensitive service levels for inbound phone calls from client Case Manager Partners while utilizing a data entry portal system to create new client accounts. This Specialist uses critical thinking and time management skills, maintaining the highest level of accuracy for billing and compliance purposes. This is a fully remote position.
This position plays a pivotal role in driving growth and ensuring our programs reach those in need. You'll be the first point of contact for individuals and families seeking support—using strong communication, problem-solving, and motivational interviewing skills to guide them toward life-changing care.
The Sr. Specialist, Client Support Analyst provides day-to-day support and service to assigned Santander clients via telephone, email and face-to-face communication. They enhance client relationships through services and products that meet the customers' needs. The incumbent answers client inquires and provides client education on Santander products and services. The Sr. Specialist, Client Support conducts follow up on all paperwork submitted to ensure it is completed accurately and in a timely manner by internal supporting departments.
As VIP Advisor you will be getting to know our most valued clients to anticipate their every need and create exceptional travel experiences. This role delivers an all-inclusive VIP Service for Residential Owners, Hotel Owners, Shareholders and Brand Partners as their single point of contact, providing personalized recommendations and exclusive concierge services.
A motivated and customer-focused Remote Call Center Agent needed to provide excellent customer service and support to clients over the phone. Main duties involve handling inbound and outbound calls, assisting customers with inquiries, issues, and complaints in a timely manner. You will provide accurate information and solutions to customers and document all customer interactions and transactions in the system. Meeting or exceeding performance targets and goals is also expected.
The representative will closely support all aspects of travel including the GDS system, customer questions, backend support and account support. Act as a trusted advisor to problem solve with clients to help drive continued value of our products and services. Manage multiple customers with account update technical needs. Build relationships by proactively updating systems and immediately responding to inquiries.
As a Home or Office Live Chat Support Agent, provide exceptional customer service by responding to live chat inquiries. The agent will be the face of the company and ensure customer satisfaction and loyalty. This position offers the flexibility to work from either your home or office.