Help scale and improve Motion's support engine as the Customer Operations Lead. You’ll handle day-to-day execution (coverage, ticket routing, team performance), and also own the systems that make support run: macros, workflows, QA reviews, onboarding, training, and more. This role is a great fit if you’re high-agency, love fixing broken things, and want to run a core function at a fast-moving startup.
We are seeking a detail-oriented and customer focused Online Cruise and Hotel Reservationist to join our team. In this role, you will assist clients in booking their dream vacations, ensuring they receive top-tier service and the best travel experiences possible.
You will provide the best customer experience by building and nurturing consultative relationships with strategic customers in order to achieve high retention rates and maximize value realization. As the owner of the day-to-day management of your customers, you will become their go-to expert in all things FourKites. From training your customers on the FourKites platform, to creating actionable goals for ways that they can optimize their supply chain, you are responsible for enabling customers who are delighted.
Responsible for retaining and growing existing customers as a trusted partner by building strong, value-based relationships. In this role, the individual will deliver product value, drive adoption, and serve as the primary point of contact for assigned high-value customers. As a trusted advisor, they will collaborate closely with internal teams to address customer challenges and ensure ongoing customer success.
As the Customer Solution Engineer, you'll bridge the gap between our customers and our product, ensuring their success and driving our evolution. Collaborate with various teams globally, manage customer feature requests, and translate requirements into actionable insights. Conduct technical research for third-party integrations and improve our knowledge bases by finding recurring requests and key trends.