Provide technical support to customers via phone, email, and chat.
Troubleshoot and resolve software issues related to the ICIMS platform.
Document and escalate complex problems to appropriate teams.
ICIMS is a talent acquisition technology company that provides cloud-based recruitment software solutions. They have a diverse workforce and are committed to creating an inclusive environment for all employees.
Provide timely response to repair orders submitted by phone and email.
Review proposals to ensure proper services per manufacturer intervals and pricing.
Negotiate pricing, apply warranty, and issue purchase orders, then contact clients for approval.
Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With a North American fleet of 800,000 vehicles and growing at 5 percent, our team of experts delivers customized fleet programs and we remain committed to investing in our people and doing the right thing for customers and employees.
Manage the order cycle from entry to final shipment, proactively notifying any chain delays.
Ensure high-precision data capture and order entry within established timelines.
Maintain direct client communication in English to receive instructions and resolve order queries.
Avery Dennison is a global materials science and digital identification solutions company that optimizes labor and supply chain efficiency, reduces waste, and connects brands and consumers. With about 35,000 employees in over 50 countries and 2023 sales of $8.4 billion, it is a large, internationally recognized firm.
Manage a book of global, complex customers to drive adoption and value realization through detailed analysis and joint planning.
Facilitate cross-functional collaboration to resolve technical issues and drive customer advocacy.
Act as a consultant and coach, continuously asking questions to deeply understand customer needs and ensure successful renewals.
Conga unifies commercial operations so companies run as connected, smarter businesses by aligning pricing, quoting, contracting, rebates, and communications. With over 10,000 customers worldwide, including more than 50% of the Fortune 100, Conga fosters a collaborative and celebratory culture where every voice is heard.
Provide empathetic support to customers with tracking-related inquiries via email and chat.
Track and trace customer shipments across international borders, resolving concerns using established procedures.
Work efficiently to handle high ticket volumes while maintaining quality interactions and meeting CSAT goals.
Passport empowers brands to reach their global potential by delivering international solutions for direct-to-consumer businesses, specializing in cross-border shipping and logistics. They are a growth-focused startup with an in-house team of logistics and ecommerce experts, serving clients like Carpe and GORUCK.
Own a portfolio of enterprise clients, building consultative relationships and driving adoption and value realization.
Lead client health monitoring, renewals, and identify growth opportunities across assigned accounts.
Work cross-functionally with Sales, Product, Support, and other teams to align client priorities with Rithum’s capabilities.
Rithum is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV.
Provide first-contact resolution for telecom customer issues via phone and live chat, troubleshooting broadband, mobile, billing, and service faults.
Work towards KPIs including First Call Resolution, Customer Ease Score, Average Handling Time, and Quality & Compliance.
Offer new services and assist with payments while handling challenging calls in a fast-paced environment.
Utility Warehouse provides utilities like energy, broadband, mobile, and insurance in one bill, aiming to simplify and save customers time and money. They are aiming to double in size and offer a supportive, inclusive culture with opportunities for growth.
Provide entry-level coordination and administrative support for the Voice of the Client program, including survey administration and reporting.
Monitor client feedback mailbox, respond to routine requests, and support system data entry in Qualtrics, Salesforce, and SharePoint.
Prepare routine reports, dashboard exports, and presentation materials using approved templates and processes.
AECOM is the world's trusted infrastructure consulting firm, partnering with clients to solve complex challenges in water, environment, energy, transportation, and buildings. It is a Fortune 500 firm with over 50,000 professionals and revenue of $16.1 billion in fiscal year 2025, fostering a collaborative and growth-oriented culture.
Guide enterprise clients through successful implementation and early stages of their customer journey.
Lead onboarding projects from planning through adoption, keeping timelines and stakeholders aligned.
Coordinate cross-functional internal teams and provide product education to ensure smooth client experience.
Our partner company provides compliance solutions, including KYC, transaction monitoring, and AML services. They operate globally with a remote-first culture, valuing diversity and offering professional development, flexible hours, and team offsites.
Provide timely, accurate support for 20-40 clients across US and Canada via phone, chat, and email.
Troubleshoot technical issues and collaborate with Developers and Business Analysts on complex problems.
Contribute to knowledge sharing, product feedback, and continuous improvement of support processes.
Infinity provides a highly customizable software platform that supports financial services access. They are a partner company managing applications with a focus on customer success and remote collaboration.