Field tier 1 customer inquiries via phone, email, chat, and ticketing system across a range of products and services.
Troubleshoot and resolve technical issues for SaaS products by implementing attainable solutions.
Contribute to knowledge bases and provide feedback to improve support processes.
Granum is a software company serving landscapers and arborists across North America with industry-specific solutions. The company has been recognized with numerous awards for its collaborative and supportive culture.
Handle inbound calls, emails, and chats to address customer questions and concerns on products and services.
Manage large volumes of inbound calls while maintaining composure and accuracy.
Identify upsell and cross-sell opportunities and actively work to ensure customer satisfaction.
We provide outsourced customer service solutions for clients like J.W. Pepper, the largest US sheet music retailer. We value diversity and are committed to cultivating a professional, diverse workforce of all backgrounds.
Own and optimize AI-powered support tools including chatbots, copilots, and automation workflows.
Analyze customer interactions to improve AI response accuracy and reduce manual workload.
Collaborate with Product and Engineering teams to design intelligent workflows and enhance customer experience.
The partner company is a technology-driven organization specializing in AI-powered support solutions for financial services. It operates as a remote-first, global team with a culture focused on innovation and collaboration.
Respond to client inquiries regarding hotel bookings
Assist with travel-related questions and support
Maintain professionalism and accuracy in all interactions
We are a travel industry company providing support services for hotel bookings and travel inquiries. We offer flexible scheduling and remote work opportunities with training and mentorship included.
Lead and develop a customer care team delivering high-quality support to poker players across multiple channels.
Define and monitor KPIs such as FRT, CSAT, and resolution metrics to ensure service excellence.
Collaborate with Product, Operations, and other teams to optimize workflows and enhance cross-functional efficiency.
They are a fast-growing iGaming support organization focused on customer experience. They operate in a remote-first environment with a focus on quality, speed, and player experience.
Lead a global, multi-region customer support organization with full ownership of key performance metrics.
Drive the adoption of AI-assisted support solutions while ensuring personalized customer interactions.
Develop and coach managers across multiple time zones, fostering a culture of accountability and continuous improvement.
The company is a fast-growing technology environment in the hospitality industry. It fosters a remote-first, inclusive, and collaborative culture with a globally distributed team.
Assist clients in researching, planning, and booking cruises, hotels, and vacation packages.
Provide personalized recommendations based on clients’ preferences and budgets.
Handle client inquiries, modifications, and cancellations in a professional and timely manner.
We are a premier travel agency partnered with an award-winning host agency with over 70 years of experience, specializing in cruises, hotels, vacation homes, and all-inclusive resorts. We offer a flexible remote work environment and ongoing training opportunities.
Assist clients with booking and managing hotel reservations from home.
Provide details on amenities, pricing, and availability.
Communicate professionally via phone, email, and messaging.
This company provides travel booking services, helping clients book and manage hotel accommodations from a remote setting. The team is supportive and offers flexible work arrangements, emphasizing a culture of collaboration and performance-based growth.
Support the Belgian team with a varied daily task package.
Process seller requests through the ticket system.
Help onboard new sellers on the platform and optimize onboarding materials.
Redcare Pharmacy is Europe's leading online pharmacy, driven by dedicated teams and the latest innovations. They strive to create a collaborative work environment where every employee feels valued and contributes to the vision 'Until every human has their health'.
Assist with campaign strategy and operations to advance civil liberties and civil rights at federal, state, and local levels.
Coordinate with other teams and assist with research projects, strategic planning, and coalition calls.
Support meeting scheduling, note-taking, and execution of campaigns aligned with ACLU's mission and values.
The ACLU defends individual rights and liberties guaranteed by the Constitution and laws of the United States, tackling issues like mass incarceration, LGBTQ+ equality, and privacy protections. It harnesses the political power of over 8 million members and supporters, with affiliates in every state.