Remote Customer service Jobs

• Respond to customer inquiries via email, phone, and chat in a timely and professional manner.
• Provide accurate information about travel bookings, itineraries, and policies.
• Troubleshoot common client issues and escalate complex matters as needed.

We are a fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences across the globe. We are a fully remote team with a supportive culture and provide training and mentorship to help you succeed.

• Provides consistent, balanced and timely feedback on customer support performance as related to call and case audits.
• Applies timely performance management standards and processes.
• Fosters a positive work environment and consistently supports continuous learning.

PointClickCare is a leading health tech company that empowers healthcare providers to deliver exceptional care through a cloud-based platform. As a founder-led, privately held organization, it serves over 30,000 provider organizations and is recognized by Forbes as a top private cloud company and one of Canada's Most Admired Corporate Cultures.

• Coordinate hotel and resort bookings for individual and group travel
• Customize travel options based on client preferences and budgets
• Maintain accurate booking records and provide timely follow-ups

Aisles & Abroad is a travel company that helps clients secure accommodations for vacations, group travel, and business trips. They are a growing team with a supportive culture and mentorship opportunities.

• Provide support via phone, email, and chat.
• Resolve cancellation requests with tailored solutions.
• Manage scheduling and case tracking.

SAPS LLC works to help dogs and their owners by providing retention services. They offer a collaborative and supportive remote team environment.

• Run recurring customer sessions and build interfaces, automations, data models, and integrations to turn solution vision into working systems.
• Make the calls that close the gap between designed and real systems, using AI efficiently and reinvesting saved time in customer engagement.
• QA your own work against actual user behavior and create reusable build patterns that extend impact beyond individual engagements.

Airtable is a no-code app platform that empowers people closest to the work to accelerate critical business processes. With over 500,000 organizations using the platform, including 80% of the Fortune 100, Airtable is redesigning how work gets done.

• Manage provider network activities, including onboarding, maintenance, and relationship support.
• Serve as primary contact for assigned providers, addressing inquiries and resolving issues.
• Analyze network data, identify trends, and recommend improvements to enhance access and quality.

Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. They use technology to streamline recruitment and match top talent with relevant roles.

• Provide high-quality scheduling and administrative support for patients and clinical teams.
• Manage complex coordination activities, including registrations, prior authorizations, and documentation.
• Ensure seamless healthcare access through strong communication and attention to detail.

Jobgether is a job platform using AI to match candidates with roles. They focus on fair hiring processes and provide tools for application management.

• Lead and develop support teams focused on personalized customer experiences.
• Establish operational goals and monitor performance metrics to drive improvement.
• Collaborate cross-functionally to enhance service delivery and customer satisfaction.

This partner company operates in the technology sector, focusing on customer support and success. It is a remote-first organization that emphasizes collaboration and customer advocacy.

• Investigate and resolve consumer and commercial billing issues, analyzing account discrepancies and negotiating settlements.
• Communicate professionally with customers and provide timely updates on billing outcomes.
• Document all investigations and collaborate with internal teams to improve billing processes.

They support healthcare organizations by ensuring accurate, timely, and effective resolution of complex billing matters. Their team is collaborative, remote, and focused on operational excellence with a supportive culture.

• Independently reviews sales transactions and customer files to ensure compliance with quality, regulatory, and risk standards.
• Provides evidence-based feedback and coaching to frontline teams to improve performance and understanding of quality expectations.
• Collaborates with operational leaders, risk partners, and compliance teams to strengthen quality awareness and risk management practices.

Our partner is a company looking to strengthen operational excellence by reviewing sales transactions and customer files for compliance with quality, regulatory, and risk standards. The organization fosters a culture of accountability, transparency, and continuous improvement, offering a supportive environment focused on professional growth and collaboration.