The Contact Center Workforce Specialist is responsible for monitoring KPIs from Contact Center for all the LOBs assigned, as well as for understating coverage needs to process agents requirements such as PTO, swaps, ATOS, support with pauses from Supervisors and provide guidance and recommendations to maintain the KPIs such as SLAs, Abandonment, Campaigns Completions and Occupancy.
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As a Cielo Senior Recruiter, you will be responsible for service excellence throughout the recruitment cycle and act as a brand ambassador, focusing on delivering exceptional talent while providing proactive updates. As a subject matter expert, you will provide consultative direction and industry expertise to hiring leaders and mentor Recruiters and other team members.
The Recruiter will partner with GTM leadership in Mexico to continue supporting the build of our Mexico team. This individual ideally has worked at a start-up in a fast paced environment and also successfully lead complex, strategic sales searches in Mexico.
The HR Coordinator answers phones, assigns work, conducts research, creates documents, triages client matters, and collaborates with the rest of the HR services team to develop initial responses to questions, edit documents, and review submissions. The person in the role will be comfortable working in a fast-paced and high phone volume environment, switching from one topic to another, and from one communication medium to another.
Partner with hiring managers to understand their teams’ hiring needs and team dynamics. Develop sourcing strategies for identifying passive and active candidates who strive for innovation within their respective field. Act as a consultant through the hiring processes, HR related matters, compliance, compensation, leveling guidelines, etc. Negotiate potential offers and successfully close candidates.