In this dynamic role, you will be responsible for enhancing our global customer experience and supporting strategic initiatives that drive growth, efficiency, and effectiveness across GoFundMe’s operations teams. Coordinate with the Operations Strategy team and experts within each Operations team to intake, plan, and execute change requests to customer-facing Zendesk instance. Serve as a trusted partner for embedded Zendesk experts across operational teams, responding to, triaging, and prioritizing requests and bug alerts from key stakeholders.

The Salesforce CPQ Administrator translates CPQ business requirements to technical requirements and tackles small/medium CPQ projects, working with the CPQ Solution Architect. They should be familiar with both the user and basic administration perspective, including CPQ configurations, product setup, quoting process, and price rules, and proficient in Salesforce Administration.

Collaborate with stakeholders to understand their business requirements and identify areas where technology can optimize processes. Evaluate and recommend solutions, develop detailed specifications and project plans, implement and test systems and features, and provide training and support to end-users. Ensure systems are properly documented and maintained, requiring strong analytical, communication, and project management skills.