Design and enhance proactive monitoring capabilities for AWS Amazon Connect CCaaS platforms.
Collaborate with developers, architects, and platform owners to establish logging standards.
Troubleshoot and resolve production incidents, performing root cause analysis and implementing preventive measures.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. They support digital transformation for some of the world's largest enterprises and retain nearly 1000 full-time professionals with an annual growth rate exceeding 25%.
Provide high-quality support and take ownership in responding to inquiries, issues and escalation inquiries through tickets, emails, and other channels
Perform problem-solving, diagnosing, root cause analysis, and generate corrective action plans for issues
Marqeta is a modern card issuing platform that empowers builders to bring innovative payment solutions to the world. They value the role their Production Support Engineers play in their service delivery chain and operate with a flexible first approach.
Lead Level 1-3 Service Desk analysts and engineers, aligning performance with team and career goals
Manage daily support operations, escalations, and SLAs for external client support
Improve service management, processes, automation, and first‑call resolution
Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange, they have a team of 23,300 people across 32 countries and a people-first culture.