Performing troubleshooting and analysis, including log file investigation
Taking ownership of the customer problem or issue from the beginning of a support case through resolution
Documenting of all customer interactions accurately and within SLA in our CRM tool
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide.
Maintain Server Operating Systems running on physical and VM platforms.
Install, Upgrade, and Maintain Monitoring Application Software running on a variety of Operating Systems.
Deliver customer communication to the appropriate level of understanding to ensure a successful outcome.
Cayuse fosters technical solutions that meet customer needs, promotes teamwork, and prioritizes quality in deliverables. They value innovation, excellence, collaboration, adaptability, and integrity. They are an equal opportunity employer.
Responsible for the implementation and management of virtualization products and systems, including server hardware, networking, and operating systems.
Functions as Level/Tier III support for analyzing, troubleshooting, and implementing solutions within the virtualization environment, including migration to cloud architecture.
Develops technical best practices, performs knowledge transfers, and ensures the technical integrity of system baselines through operations and maintenance.
Empower AI provides artificial intelligence solutions and IT services to federal government agencies to enhance workforce potential and drive digital transformation. The company is headquartered in Reston, Virginia, has over three decades of experience, and is recognized as a 2024 Military Friendly Employer, demonstrating a commitment to hiring and supporting military personnel.
Deliver escalated technical support for radiology IT systems, resolving complex issues involving DICOM and HL7 standards with timely communication.
Drive system reliability by supporting upgrades, patches, and configurations, and contribute to disaster recovery planning and proactive monitoring.
Ensure compliance with HIPAA and other regulations by maintaining accurate support records and updating technical documentation.
Intelerad develops medical imaging solutions that streamline information flow to simplify processes and improve patient outcomes. Headquartered in Raleigh, NC and Montreal, the company has nearly 800 employees across four countries and serves nearly 2,000 healthcare organizations globally.