As an Infrastructure Engineer in the VMware Cloud team, you are responsible for our worldwide cloud hosting platform. You will be part of an agile team, striving for multidisciplinary, trust, autonomy, and full ownership of its services. Responsibilities vary from simple maintenance tasks to complex projects, with a chance to work with different technologies and to bring our services to the next level.

As part of the Production Engineering team, you will administer and maintain customer-facing SaaS infrastructure including services running in both public cloud and datacentre environments. You will provide support, troubleshooting, and management expertise for our growing application platforms while working closely with developers, DBAs, and other internal teams to ensure that the system is stable, secure and scaling to meet demand.

The Technical Account manager is responsible for the planning, architecture, coordination, and management of professional services engagements, focusing on architecting and project management of availability solutions, including data protection and monitoring. The Technical Account manager is an expert in Data Management, Data Analytics, Business Continuity, Data Center, Cloud, Operating Systems, Networking, Storage, and Virtualization.

Provide Technical Support to Quest customers, focusing on migrations (mail, Teams, SharePoint) in an enterprise setting. Troubleshoot customers’ issues by recreating them in support lab environments and diagnosing potentially complex issues, effectively communicating solutions. Maintain a personal queue of customer issues until resolution, interfacing with R&D, Sales, and Product Management to bring escalated issues to resolution.