Identifying caregiver availability and staffing new cases efficiently.
Updating all relevant systems with caregiver availability and case details.
Assigning caregivers to cases and verbally reviewing all patient details, duties, special requirements, travel time, and expectations.
SnappyCX is a dynamic and innovative company at the forefront of the BPO industry providing talent outsourcing. They redefine the benchmarks for excellence in talent-centric solutions.
Develop and coordinate resident care staffing schedules.
Ensure adequate staffing levels in accordance with company guidelines.
Plan and schedule staff for nursing units to assure care for the resident.
Tutera Senior Living & Health Care is committed to the YOUNITE philosophy, focusing on understanding and meeting the unique needs of residents and team members. As a family-owned company founded in 1985, they offer stability and opportunities for growth through Tutera University.
Assist with the management of UTO and PTO requests and processing using multiple systems for all regions.
Assist in real-time monitoring and managing the intraday schedules adherence and agent workloads.
Provide Technical Support leadership objective data around individual and team adherence and attendance concerns.
Hyland's mission is to help its employees, customers, and partners exceed their potential with its industry-leading content services platform. Our employees are passionate about helping customers succeed, raising up their fellow Hylanders, and engaging in the communities where they live and work.
Execute the end-to-end staffing process from initial deal notification to confirmed provider assignment
Be the primary owner of the provider-to-assignment matching process
Communicate urgent provider status changes, such as resignation or leave notices, by escalating to the provider's Clinical Manager and HR
Parallel is the first tech-forward provider of care for learning and thinking differences across the United States. They believe learning differences are parallel ways of thinking that should be celebrated and are committed to fostering a diverse, accessible environment.
Coordinate scheduling and reservation requests following established processes
Communicate with clients to confirm details, provide updates, and address general inquiries
Maintain accurate records, calendars, and reservation documentation
Destination Knot is a client coordination and services company that supports individuals and organizations with scheduling, reservations, and service-related logistics. They focus on clear communication, organized workflows, and delivering a consistent, high-quality client experience.
Support day-to-day coordination of staff requests across travel, software access, procurement, and vendor management.
Track timelines, deliverables, and dependencies across operational workstreams, surfacing gaps early.
Support updates to the internal knowledge management system and maintain operational documentation, guides, and resources.
The Patrick J McGovern Foundation supports teams to work at the speed the mission requires by providing infrastructure and resources. They focus on service-focused work, strategic problem solving, and process optimization.
Coordinating events and communicating with clients and ambassadors.
Performing administrative duties including payment processing.
Lucky 415 Marketing and Promotions is an international Event Staffing and Promotions company that provides clients with the representation that their brand deserves. With a database of over 100,000 event staff, they have been in business since 2003 and enjoy a fantastic reputation with their clients and brand ambassadors alike.
Own workforce scheduling for a 24/7, 365 multi-channel customer support operation.
Develop and maintain optimized agent schedules that align with forecasts, staffing plans, and service level targets.
Design shift structures, break and lunch placements, and staffing patterns to ensure adequate coverage during peak demand periods.
Aura is on a mission to create a safer internet. They are a team of over 400 people worldwide and is guided by a leadership slate that's successfully grown startups into multi-billion dollar organizations.
Build, publish, and optimize schedules for assigned contact center teams.
Use forecasted workload, staffing models, and scheduling rules to create efficient schedules.
Partner with Contact Center leadership and internal stakeholders to support workforce planning and operational needs.
TDS Telecom provides high-speed internet, TV entertainment, and phone services to communities across the U.S. With over 50 years of experience, they are committed to building fiber optic networks and serve over 1 million connections.
Be a reliable team player during live events, quickly analyzing situations and providing coaching through inbound and outbound calls and texts to drive customer action.
Serve as a real-time resource for Voltus customers during grid emergencies, delivering clear, actionable guidance that directly impacts dispatch performance.
Monitor customer load curtailment in real time during dispatch events, flag underperforming sites, and work quickly to diagnose issues and coach customers toward hitting their committed MWs before the dispatch window closes.
Voltus is a Distributed Energy Platform that fulfills the promise of the energy transition happening in the world today. Voltus is an all-remote workplace with limitations on where employees are able to work for regulatory and security reasons, and they are an equal opportunity employer that values diversity.
Serve all stakeholders with integrity and joy, consistently modeling the importance of both task competency and relationships.
Proactively call, email, text, and survey families to discuss student course schedules and other customer service questions.
Assist students with creation of annual course schedules that ensure adequate annual progress meeting all graduation requirements.
Learning Network is a growing, innovative, and customer-centric educational services company. They prioritize service by ensuring the details are done and done well, promising to keep the promises they make with a supportive community of people who care. At Learning Network, they don’t do drama, and neither should you.
Provide team leadership across case management, escalations, and operational support functions.
Act as a central escalation point for customer or operational concerns, resolving issues promptly and professionally.
Make informed decisions independently while collaborating with peers and senior leadership.
Omnidian, Inc. is a tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. They are building a more sustainable future for the planet through our passionate teams and innovative technology.
Corresponding with camp staff and parents via email and phone.
Triaging calls and tickets.
Escalating cases or system errors through appropriate channels.
Campminder provides software support for summer camp staff and parents. They have been nationally recognized for their values-led culture and employee experience and their colleagues are smart, collaborative, caring, and fun.
Serve as a liaison between Empowerly students and companies by supporting and assisting students and families
Create learning content such as forms, surveys, FAQs, orientation presentations, etc. for each internship cycle
Collect and analyze company and student feedback
Empowerly personalizes college and career counseling with a mission to empower students to become the most successful version of themselves. They are a rapidly growing, mission-driven, and venture-backed company, recognized as one of Inc. 5000's fastest-growing companies in America.
Serves as a primary point of contact for members, caregivers, and providers regarding nurse appointments and care coordination activities.
Coordinates and schedules nurse case management activities, including assessments, follow-ups, and interdisciplinary care team meetings.
Supports accurate documentation by ensuring required scheduling and encounter-related data is entered into designated systems.
Fallon Health is dedicated to providing equitable, high-quality, coordinated care to its members and is consistently recognized as a top health plan for member experience, service, and clinical quality. With roots dating back to 1977 in Worcester, Massachusetts, they focus on government-sponsored health insurance programs and value diversity and inclusion.
Assist with coordination of destination event schedules and reservations
Communicate with clients to confirm event details, timelines, and updates
Maintain accurate records, calendars, and event documentation
They are a coordination-focused services company that supports clients with destination-based events, group experiences, and special occasion planning. They focus on organization, clear communication, and structured processes to ensure a smooth and positive client experience.
Answers calls and provides information, resolving customer requests or transferring them appropriately.
Schedules, reschedules, and cancels appointments according to guidelines.
Gathers and updates patient demographic, financial, and insurance information.
Denver Health is an integrated, high-quality academic health care system that includes a Level I Trauma Center and a 555-bed acute care medical center. They are a mission-driven organization that has provided billions in uncompensated care for the uninsured, caring for more than 185,000 individuals and 67,000 children a year.
Schedules diagnostic tests, procedures, and surgeries and provides patients with preparation instructions.
Prepares and manages patient documentation, acting as a liaison between patients and the billing department.
Coordinates schedules for staffing, revising and updating them as necessary, and may assist in routine clerical functions.
University of Utah Health is a patient-focused organization committed to enhancing health and well-being through patient care, research, and education. They are a Level 1 Trauma Center nationally ranked and recognized for academic research, quality standards, and patient experience.
Deepen and broaden your understanding of the Campminder platform.
Refine your phone and email communications so they are efficient, empathetic, comprehensive, tactful and clear
Apply your meticulous attention to detail to help you keep updated and accurate records of relevant information in our customer relationship management (CRM)
Campminder builds software for summer camps, an industry that enables meaningful experiences for kids. They have 20+ years of experience, are stable and profitable, and have a loyal customer base and a values-led culture.