Lead a geographically dispersed team of Digital Engagement Workers, ensuring high-quality, person-centred support via telephone, virtual, and digital channels.
Drive service quality, performance, and continuous improvement using data, insight, and feedback to improve outcomes.
Champion safe, inclusive digital support and build strong relationships with colleagues, partners, and stakeholders.
Lead, mentor, and coordinate a remote service team, including talent screening and onboarding.
Identify skill gaps and implement tailored solutions to elevate service quality.
Cultivate a positive, inclusive remote culture focused on collaboration and client service.
AO Globe Life empowers professionals to redefine their careers through meaningful management roles. The company is experiencing rapid scaling with a 286% increase in volume since 2019, offering unmatched long-term stability and leadership opportunities.
Supervise and coach a team of Outreach Specialists to meet engagement targets.
Conduct call audits and manage performance metrics like schedule rate and show rate.
Partner with market teams and drive adoption of new AI tools.
Accompany Health is a primary, behavioral, and social care provider for patients with complex needs, offering at-home and virtual care. They are a fast-paced startup with an empathetic care team, guided by proven care models.
Lead day-to-day operations for a team of Patient Experience Specialists, ensuring effective performance and adherence to KPIs.
Provide coaching, mentorship, and feedback to team members while managing escalations and difficult patient interactions.
Collaborate with stakeholders to drive process improvements, prepare performance reports, and foster a positive team culture.
Montu is Australia's largest healthtech business focused on alternative healthcare, supporting patients, doctors, and pharmacies through its Alternaleaf clinic and other platforms. Recognized as Australia's fastest-growing tech company for two consecutive years and named #1 on LinkedIn's Top Startups Australia 2024, it has a high-performance, results-driven culture with a large team.
Lead and develop a team of Enrollment Specialists to hit daily and weekly performance targets through coaching, huddles, and 1:1s.
Keep operations on track by handling HR tasks like timecards and PTO, and coaching the team to follow processes seamlessly.
Drive continuous improvement by partnering with other leads to fix enrollment queue issues and surfacing opportunities to improve workflows and conversion.
Thyme Care is a market-leading value-based oncology care enabler that partners with health plans, providers, and employers to improve outcomes and lower costs for people with cancer. As a tech-native organization, it combines human support with AI and has a bold vision to become a household name in cancer care.
Lead and develop a high-performing onboarding operations team through coaching, performance management, and structured feedback.
Make sound, timely decisions on complex onboarding scenarios and maintain department SLAs.
Partner cross-functionally with internal teams to improve workflows, tooling, and onboarding effectiveness.
Twilio is a communications platform that delivers innovative solutions to hundreds of thousands of businesses and empowers millions of developers worldwide. They are a remote-first company with a strong culture of connection and global inclusion.
Lead and develop a high-performing enrollment team to drive conversion rates and customer experience.
Coach team members through structured feedback and monitor key performance indicators for continuous improvement.
Maintain a personal enrollment caseload to stay connected with customer interactions and demonstrate best practices.
This company provides enrollment services to help individuals access important services and resources. It fosters a collaborative environment focused on innovation and continuous improvement, with a team dedicated to operational excellence.
Lead, coach, and develop a team of Engagement Specialists through regular feedback and performance management.
Conduct compassionate outreach to patients, explain services, and guide them through onboarding with accurate EHR documentation.
Oversee daily operations, optimize PRM workflows, and collaborate with clinical teams for seamless care transitions.
The employer is a mission-driven healthcare organization dedicated to improving access to behavioral health support for individuals navigating complex medical journeys. It is a fast-growing, startup-like company with a collaborative culture focused on continuous learning and innovation.
Mentor and manage a group of remote reps across Canada, setting stretch targets and coaching to close skill gaps.
Run training sessions, workshops, and team building, partnering with recruiting on hiring decisions.
Lead with service, not title, in a role that offers uncapped bonuses and a defined leadership track.
AO Globe Life is a life insurance company that helps families across Canada. They offer a unionized, remote team environment with uncapped earnings and global incentive trips.
Lead and manage the Digital Marketing Screening team to achieve performance metrics and quality targets.
Optimize team structure, processes, and documentation to support changes in supply and growth strategy.
Serve as an escalation point for talent disputes and collaborate with cross-functional teams to drive improvements.
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
Guide and mentor the customer support team to achieve operational goals and ensure the highest customer satisfaction.
Collaborate with planning on staffing, perform employee reviews, and drive process improvements across departments.
Monitor business metrics and implement improvements in user journeys and support workflows.
Eneba is building an open, safe and sustainable marketplace for gamers, supporting close to 20 million active users. The company is growing rapidly and values trust, safety, and market accessibility.
Lead digital delivery system implementation and adoption across program management teams.
Oversee development and optimization of digital tools to support global program delivery.
Drive business growth by differentiating AECOM through digital systems in client pursuits.
AECOM is the global infrastructure consulting firm partnering with clients to solve complex challenges in water, environment, energy, transportation, and buildings. With over 50,000 planners, designers, engineers, and professionals worldwide, we foster a collaborative culture driven by our purpose to deliver a better world.
Define and own strategic vision and performance metrics for a nationwide Chapter Network.
Lead design, execution, and continuous improvement of chapter programs across 500+ chapters.
Manage and develop a growing team, oversee budget, and represent the organization externally.
This organization mobilizes youth to transform mental health norms in schools and communities through a nationwide network of 500+ chapters. It fosters an inclusive, mission-driven culture centered on equity, diversity, and work-life balance.
Oversee end-to-end support of the Care Center Digital queue, managing contractors and establishing KPIs.
Act as senior escalation point for complex issues, partnering with IT and operational teams.
Serve as operational liaison for online scheduling rollout and support other digital projects like SEO.
Privia Health is a technology-driven national physician enablement company that collaborates with medical groups and health plans to optimize physician practices and improve patient experiences. The company is led by top industry talent and exceptional physician leadership, with a focus on reducing healthcare costs and improving outcomes.
Supervise and coordinate daily classification/labeling activities for a team of 8-15 content labeling associates.
Monitor employee performance, provide weekly feedback, and implement improvement plans as needed.
Foster a culture of teamwork and continuous improvement through daily stand-ups, calibration sessions, and open communication.
DoubleVerify is a leading software platform for digital media measurement and analytics. The company employs a diverse team of associates, QA professionals, and leads, fostering a culture of passion, accountability, collaboration, and trailblazing (PACT).
Oversee customer service teams to ensure high-quality support and operational efficiency.
Manage daily operations, including scheduling, performance monitoring, and escalation handling.
Drive continuous improvement and report on key performance metrics.
The company provides global customer success and support services. It fosters a collaborative, professional culture focused on employee development and teamwork.
Lead daily operations of a Member Support team across chat, phone, email, and SMS.
Coach and develop agents through quality monitoring and weekly coaching sessions.
Handle escalated member cases and collaborate with internal teams to improve processes.
OneImaging offers a concierge radiology service with a network of over 5,000 vetted providers across 48 states, reducing imaging costs by 60-80%. The company aims to provide fair pricing and eliminate surprise bills for patients and payers.
Own your team's core operational metrics like productivity, quality, and SLA targets using data-driven daily monitoring.
Develop your team through direct, specific feedback and ramp plans that close performance gaps.
Handle escalations by diagnosing root causes, resolving issues, and implementing process improvements.
Generator Health helps patients access their medications through streamlined operations. The company is a growing healthcare startup focused on operational excellence and patient-centric workflows.
Lead a remote engineering team building impactful healthcare technology solutions.
Drive Agile development practices and collaborate with cross-functional teams.
Mentor engineers and ensure software quality, scalability, and compliance.
Our partner develops technology solutions that improve healthcare delivery and patient outcomes. They foster a collaborative, remote-friendly culture with a focus on professional growth and inclusive teamwork.
Lead and build a high-performing outbound player engagement team focused on acquisition, retention, and revenue growth.
Develop scalable engagement strategies, optimize call scripts and sales processes, and drive data-driven improvements.
Collaborate with cross-functional teams to deliver engaging customer experiences and ensure compliance with regulatory standards.
This partner company operates in the iGaming and digital entertainment industry, focusing on player engagement and customer acquisition. It is a remote-first, ambitious organization with a collaborative culture, offering career development opportunities.