Manage a team of Data Collection Driving Operations field resources and oversee day-to-day operations.
Conduct periodic reviews, facilitate team meetings, and collaborate with other team members to manage workload.
Provide SME advice on regional issues, assist in resource planning, and ensure quality and financial controls.
TSMG provides field projects and data collection driving operations services. They are a company focusing on operations management with a culture that values team collaboration and continuous improvement.
Lead a team of Member Support Representatives, providing coaching, feedback, and performance reviews.
Monitor team performance against metrics and identify coaching opportunities.
Serve as the first point of escalation for member issues and partner with cross-functional teams.
Foodsmart is a Foodcare platform that delivers nutrition-driven healthcare. It serves over 3 million members and recently secured a $200 million investment to expand its reach.
Lead a seasonal team of 30 Print Quality Resolution Assistants and 2 Specialists, ensuring premium customer experience and high print quality standards.
Manage real-time phone queues, adjust staffing to meet service levels, and partner with Workforce and Print Quality teams on policy and training.
Monitor team case data in Salesforce, surface trends to leadership, and provide regular performance updates on quality metrics and CSAT.
Minted operates a marketplace empowering independent artists to sell and scale their work, connecting them with a global audience. The company is headquartered in San Francisco, employs over 350 full-time employees plus seasonal workers, and has raised over $300M from top-tier investors.
Manage a remote team of Assessment Leads and oversee statewide testing operations.
Ensure compliance with state, district, and OpenEd assessment requirements across all programs.
Collaborate cross-functionally with internal teams and K–12 administrators to align timelines and staffing.
OpenEd's mission is to open the world to every learner by providing customized, world-class education and resources. They have served over 100,000 students and have an employee net promoter score in the top 0.1% of technology companies, fostering a culture defined by values like customer obsession, transparency, and action.
Lead and scale the global user certification program, ensuring high operational discipline, technical competence, and academic integrity.
Manage a remote team of Certification Specialists, overseeing shift schedules, proctoring assignments, and grading audits.
Partner with cross-functional teams to update curriculum, enforce testing security, and resolve candidate issues for process improvement.
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform empowering marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With over 2,000 team members across 15+ countries, they operate in a global, remote-first environment with a culture rooted in creativity, collaboration, and impact.
Lead a remote team of outpatient coding auditors to identify overpayment opportunities and deliver accurate audit outcomes.
Oversee audit operations, ensuring consistency in APC/APG grouping, OPPS packaging, and outpatient coding policy application.
Manage team performance, productivity, and quality while providing coaching and professional development.
Machinify is a leading healthcare intelligence company that delivers value, transparency, and efficiency to health plan clients. Deployed by over 85 health plans and representing more than 270 million lives, the company fosters a culture of innovation and disruption.
Lead and develop a team of Operations Supervisors across frontline and escalation functions.
Own performance against key operational metrics including service levels, quality, and customer satisfaction.
Partner with WFM, Training, Product, and Engineering teams to improve operational performance and customer outcomes.
Honk is a technology-driven roadside assistance platform connecting enterprise customers with a nationwide network of independent service providers. We are a PE-backed, scaling fast remote-first company aggressively investing in automation and AI.
Lead and develop a team of Enrollment Specialists to hit daily and weekly performance targets through coaching, huddles, and 1:1s.
Keep operations on track by handling HR tasks like timecards and PTO, and coaching the team to follow processes seamlessly.
Drive continuous improvement by partnering with other leads to fix enrollment queue issues and surfacing opportunities to improve workflows and conversion.
Thyme Care is a market-leading value-based oncology care enabler that partners with health plans, providers, and employers to improve outcomes and lower costs for people with cancer. As a tech-native organization, it combines human support with AI and has a bold vision to become a household name in cancer care.
Lead, scale, and coach teams managing clinical intake and family onboarding pipelines.
Drive funnel conversion with aggressive speed-to-lead times and maximize inquiry-to-orientation rates.
Oversee high-volume data collection and champion operational agility through continuous improvement.
AnswersNow is trailblazing the future of autism therapy with a virtual ABA therapy platform designed by clinicians. They operate fully remote and are scaling their team to reshape autism therapy.
Serve as the frontline operational leader of the Support team, spending about half the day in the queue and the other half coaching and driving improvements.
Develop team members through biweekly 1:1s, training, and mentoring, while owning escalations and maintaining quality standards.
Manage weekly metrics, knowledge base updates, and the Facebook support channel to turn trends into proactive improvements.
OpenEd opens the world to every learner, providing customized, world-class education and resources to over 100,000 students. They have a strong culture with an eNPS of 76, placing them in the top .1% of technology companies.
Lead day-to-day operations of the Philippines-based Order Management team, ensuring SLA achievement and high-quality order processing.
Drive team performance through KPIs, quality measures, and continuous improvement initiatives.
Foster a culture of accountability, collaboration, and professional development while managing operational risks.
Turnitin is a recognized innovator in global education, developing learning integrity solutions for over 25 years. With over 16,000 academic institutions and corporations in more than 185 countries, they offer a remote-first culture and a diverse community united by a shared desire to make a difference.
Lead and develop a team of Tier 2 Customer Support Specialists through coaching, training, and performance management.
Monitor team performance against CSAT, response times, and QA scores, using data to drive improvement.
Serve as a bridge between frontline support realities and leadership, translating strategic goals into actionable plans.
Spectora is the leading SaaS property inspection platform that helps inspectors build and scale successful businesses. With a decade-long track record, the company touches about half of all property sales in the US and fosters a high-energy, humorous culture with a team that values growth and both IQ and EQ.
Oversee document production operations and manage workflow for the Document Services Group.
Supervise, develop, and coach staff to ensure service quality and operational efficiency.
Act as liaison between DSG and clients, addressing workflow concerns and ensuring client satisfaction.
McCarthy Tétrault is a leading Canadian law firm offering a full suite of legal and business solutions to clients in Canada and globally. Recognized as one of Canada's Top 100 Employers and Best Diversity Employers, the firm fosters a collaborative, inclusive culture guided by The McCarthy Way.
Lead teams of 30-300+ members, own direct reports' development, and ensure delivery quality across programs.
Manage end-to-end program delivery across formats, including large-scale Zoom and on-site partnerships, using data and systems.
Author playbooks and workflows to enable consistent learner success and troubleshoot real-time execution gaps.
CodePath is the largest educator of college computer science students, training over 50,000 students from 1,000+ universities. It is scaling rapidly with a $150M initiative with Anthropic, building an ambitious AI workforce program.
Lead content strategy across multiple web properties to drive acquisition and conversion.
Manage and coach a small team of growth and website content marketers.
Own content execution, including product pages, SEO content, and paid landing pages.
Superhuman builds high-performance email and productivity tools. The company offers competitive pay, excellent benefits, and fosters a dynamic team culture with a hybrid remote and in-person collaboration model.
Lead and mentor a team of 7-15 customer service agents through coaching, one-on-ones, and team huddles to enhance performance and service delivery.
Monitor real-time metrics, review interactions, and develop action plans to improve agent performance and customer satisfaction.
Collaborate with cross-functional teams to identify trends, optimize processes, and champion a proactive service model.
Palmetto is a leading clean tech company accelerating the transition to clean energy through innovative software, financial products, and services. They foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work.
Partner directly with the founder on operational priorities and company initiatives.
Create accountability systems, workflows, and processes across the organization.
Develop and maintain dashboards, reporting, and performance tracking systems.
Click and Love is a rapidly growing affiliate marketing and content business that blends organic content, paid advertising, and strategic partnerships. They are a scaling company seeking an operational leader to bring structure and accountability.
Airalo is the world's first eSIM store, helping people connect in over 200+ countries and regions. Our team is spread across 50+ countries and six continents, and we are an equal-opportunity environment committed to diversity and inclusion.
Serve as operational second-in-command to the Program Manager, overseeing Specialist teams and driving operational excellence.
Analyze KPIs to identify trends and opportunities, then translate data into actionable recommendations.
Support process improvement initiatives, including documentation, training design, and system enhancements.
Nightingale Education Group is a nursing school focused on transforming healthcare access through exceptional nursing education. They have graduated nearly 5,000 nurses and emphasize a collaborative culture with professional development and work-life integration.
Supervise a team of 10-15 Trust & Safety agents, providing daily direction, support, and accountability.
Review escalated fraud and AML cases, making sound final call decisions ahead of escalation to internal T&S Manager.
Own team-level QA, including regular case audits, calibration sessions, and structured feedback loops for individual agents.
Blockchain.com is a cryptocurrency financial services company. They are seeking a team lead for their Manila-based team, operating with a small, specialist team in a fast-paced environment focused on fraud and AML.