Manages a portfolio of loans in default and implements loss mitigation strategies.
Analyzes work-out options based on financial impact for delinquent loans.
Sets clear expectations with borrowers and other involved parties about loan status.
Kiavi is a private lender to residential real estate investors, using data & technology to offer a simpler, more reliable, and faster way to access capital. They have a team of over 500 employees and have won awards over the years including Forbes Fintech 50 and Fast Company’s Most Innovative Companies.
Supervises daily operation of the Collection unit, ensuring compliance with policies and regulations.
Performs collection activity on accounts when subordinates have difficulty collecting.
Reviews the department’s collection activity, identifying trends and assessing unit effectiveness.
LoanCare is a leading full-service mortgage loan subservicer, delivering excellence to banks, credit unions, independent mortgage companies, investors, and homeowners. Backed by Fidelity National Financial (NYSE: FNF), they offer a career foundation built on integrity and collaboration.
Coordinate and manage the daily operations of the Collections and SPOC Department.
Develop and implement monthly collection strategy in compliance with investor, insurer, client, and LoanCare guidelines.
Manage, coach, counsel and develop assigned staff, ensuring adequate staffing and training.
LoanCare simplifies the complex with empathy and insight, constantly innovating in the mortgage services industry. Backed by Fidelity National Financial, they offer a career foundation built on integrity, innovation, and collaboration, servicing over 1.8 million loans across 50 states.
Maintain and manage loans in loss mitigation as part of the SPOC team.
Answer inbound calls and return voicemail and handle escalations.
Negotiate payment arrangements and explain Loss Mitigation options.
LoanCare is a leading full-service mortgage loan subservicer, delivering excellence to banks, credit unions, independent mortgage companies, investors, and homeowners. Backed by Fidelity National Financial (NYSE: FNF), they offer a career foundation built on integrity, innovation, and collaboration.
Deliver white glove service from submission through close; keep brokers updated.
Manage loan pipelines alongside Account Executives and Underwriters; update systems.
Communicate proactively and professionally; collaborate cross-functionally.
Lendz Financial offers a full-service direct wholesale residential mortgage lending platform, focused on helping mortgage brokers grow their loan origination volume with simplified processes and intuitive, tech-based solutions. They emphasize a modern, customer-centric approach, offering competitive rates, a diverse range of products, and rapid turnaround times.
Supervise daily operation of the SPOC unit, ensuring compliance with policies/procedures.
Supervise, coach, counsel and develop assigned staff.
Handle escalated borrower calls, which may include conflict resolution.
LoanCare simplifies the complex with empathy and insight, innovating as a top provider in the mortgage services industry. It is backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company.
Identify accounts with overdue payments and find solutions.
Maintain daily, weekly and monthly collection goals.
GoodLeap is a technology company delivering financing and software for sustainable solutions. Over 1 million homeowners have benefited from their technology, and thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s applications to drive customer communication and business intelligence.
Review Financial statements and credit reports to determine eligibility of clients
Receive inbound calls and applications from potential clients through a variety of marketing resources
Assist customers by gathering information on their financial situation and presenting possible solutions, including enrollment into our program
ClearOne Advantage helps people in debt find a clear path to financial stability. They have grown to almost 600 employees serving customers coast to coast, and they value their internal employee experience as much as their external clients.
Identify accounts with overdue payments and find solutions.
Maintain daily, weekly and monthly collection goals.
GoodLeap is a technology company delivering financing and software products for sustainable solutions. Over 1 million homeowners have benefited from their technology. Thousands of professionals rely on GoodLeap’s applications and developer tools to drive transparent customer communication, deeper business intelligence, and streamlined payment and operations.
Perform routine loan servicing tasks in alignment with established procedures, standards, and regulatory requirements.
Respond to inquiries from internal partners by providing information, clarifying servicing actions, or routing issues appropriately.
Process servicing updates, account changes, or documentation to ensure accuracy and timeliness.
Sekisui House U.S. is a global leader in homebuilding, with brands including SHAWOOD, Richmond American Homes, and Woodside Homes. The company has built over 2.6 million new homes and promotes a culture of professionalism, teamwork, health & wellness and work-life balance.
Collaborating with Doc/Funders and Processing for efficient workflow.
Cascade Financial Services is a trusted lender in Attainable Housing, aiming to help families achieve homeownership through customized mortgage loan solutions. They value teamwork, integrity, excellence, and service, fostering a positive, family-like work environment with a focus on work/life balance.
Contact borrowers via phone and email to facilitate the loan application process.
Collect required documents from your customers during the application, move the transaction through the underwriting process, and quickly arrange a closing with the customer.
Utilize strong communication and critical thinking skills to quickly engage borrowers, sell them on the benefits of our loan, and drive the transaction to close in 1 to 2 calls.
Achieve is a digital personal finance company helping people move from struggling to thriving. They have over 2,500 employees and a culture that focuses on putting people first and treating them like humans.
Initiate contact with consumers to negotiate payment plans and collect outstanding debts.
Maintain accurate records of communication and collection activities, prioritize collection efforts.
Negotiate payment arrangements with debtors, handle inquiries, and adhere to data protection guidelines.
CCMR3 specializes in providing debt recovery solutions with empathy and integrity. They are committed to upholding the highest standards of ethical conduct. They foster a dynamic, fast-paced environment where driven and innovative individuals can thrive.
Review claim files to determine potential coverage and develop collection strategies with insurance partners, customers, and other parties.
Effectively negotiate with responsible parties and interpret the facts of loss in conjunction with debtor feedback in order to establish settlement strategy.
Initiate appropriate verbal and written communication for the ultimate recovery and make appropriate internal and external contacts to obtain necessary information.
Enterprise Mobility is building a team to be the world's best and most trusted mobility company. They operate a global network with 80,000 dedicated team members across nearly 100 countries, and more than 2.1 million vehicles taking our customers where they want to go.
Manage delinquent real estate loan accounts, overdrawn share accounts, repossessions, asset recovery and bankruptcies.
Recommend loss mitigation strategies by evaluating risk and recommending appropriate recovery actions.
Support legal recovery efforts by working with attorneys and third-party vendors for bankruptcies, foreclosures, and repossessions.
STCU is a top-performing credit union, recognized as one of Fortune Magazine’s Great Places to Work. They value employees who are service-oriented, lifelong learners, hard-working, fun-loving, and eager to make a difference in members’ lives, fostering a culture rooted in joyfulness, generosity, belonging, goodness, and striving.
Manages incoming payments and tracks them in the system to maintain accurate bookkeeping records.
Maintains a thorough understanding of property management financial processes and adheres to industry regulations.
Prepares reports on accounts receivable status, aging reports, and cash receipts.
Avanath is a top property management company providing affordable housing. They are committed to creating an unforgettable experience as a great place to live, work and be.
Manage and maintain customer payment plans, ensuring accuracy and continuity
Proactively contact customers to support retention and prevent cancellations
Handle inbound and outbound customer inquiries related to payments and accounts
APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Their teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions.
Receive and contact warm leads daily through an outbound auto-dialer.
Follow a consultative selling approach while showing empathy, educating the potential member on the benefits of our debt resolution program, overcoming objections, and closing the sale in 1-2 calls
Consistently meet and/or exceed sales goals and performance metrics
Achieve is a leading digital personal finance company helping everyday people move from struggling to thriving by providing innovative, personalized financial solutions. They have over 2,500 employees and offer a place where their employees can make a true impact, have a sense of belonging, establish a fulfilling career, and put their well-being first.