Enter patient referrals accurately and efficiently into the electronic referral portal in accordance with established workflows and timelines.
Review referral documentation for completeness and follow up with clinical staff to obtain missing information as needed.
Contact patients by phone or secure messaging to communicate referral status, appointment scheduling information, or follow-up instructions.
Ladder Health reimagines early childhood developmental care by delivering proactive, holistic, and family-centered support for children with or at risk of developmental delays. Built in collaboration with Boston Children’s Hospital, their virtual-first care model brings together expert clinicians, thoughtful technology, and a powerful belief: that every child deserves the chance to thrive.
Educate and enroll new and existing patients into our specialty services and programs
Manage the enrollment process, including collecting necessary information and documentation
Communicate with patients to explain the benefits of enrollment
Optima Medical is an Arizona-based medical group consisting of 30 locations and over 130+ medical providers, who care for more than 200,000 patients statewide. Their mission is to improve the quality of life throughout Arizona by helping communities "Live Better, Live Longer" through personalized healthcare, with a focus on preventing the nation’s top leading causes of death.
Consistently practices Patients First philosophy and adheres to high standards of customer service.
Correctly identifies and collects patient demographic information in accordance with organization standards.
Interacts with various hospital departments and physicians offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner.
At Northwestern Medicine, their patient-first approach sets them apart as a leader in the healthcare industry. They pride themselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, their goal is to take care of their employees.
Work closely with region, area sales and operations leadership, and agency personnel to manage and analyze referral responses.
Serve as the lead coordinator of all referrals and maintain accountability for all aspects associated with acceptance and/or response to eReferrals.
Communicate regularly with referral sources, including doctors’ offices, hospitals, and other entities, to provide updates and resolve any pending issues.
Gentiva offers compassionate care in the comfort of patients' homes. They are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states. They aim for a collaborative environment where achievements are recognized and kindness is celebrated.
Acts as initial service ambassador to referral sources, physicians, patients, caregivers and other external customers providing the highest quality service.
Responsible for the initial entry, verification, and maintenance of information regarding new patients in all applicable software programs.
Processes private insurance verifications, verifies eligibility of Medicare, Medicaid and third party payers and any other duties as directed.
CommonSpirit Health at Home is a full-service health care organization that believes the best place for someone to get better is in their own home. As a faith-based organization, they are committed to finding new ways to improve the health of their patients and the health of the communities they serve.
Conduct a live outreach call to newly enrolled patient in advance of their initiating clinical appointment
Manage follow-up outreach to schedule the Initial Care Navigation appointment
Escalate any clinical question, symptom, or safety concern immediately to the appropriate clinical contact
Carewell is dedicated to providing trusted caregiving solutions and support for individuals and families. They extend their commitment beyond products to person-centered navigation, care coordination, and advocacy services. They are a category-defining business and one of the fastest-growing companies in the US.
Review incoming referral orders to assess patient’s needs based on diagnosis, insurance coverage or lack thereof, and previous treatments.
Verify patient information including demographics, insurance coverage and financial status; confirm patient eligibility for health care coverage and clarify any managed care arrangements.
Contact the patient prior to service to inform them of their estimate and collect any pre-payments at that time.
OHSU is Oregon's only public academic health center, caring for patients and leading groundbreaking research. As Portland's largest employer, they offer opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington.
Serve as primary contact for patients, families, and providers
Schedule and coordinate medical appointments
Manage patient documentation and EMR updates
Pine Park Health is a value-based primary care practice redesigning how residents of senior living communities get or stay healthy. They aim to dramatically improve healthcare for seniors with a new model designed around patients, families, community staff, providers, and payers.
Accurately coordinate, schedule and complete registration for ambulatory outpatient visits.
Collect patient demographic and insurance information, verifying and communicating liabilities.
Explain patient preparation requirements and coordinate with clinical departments regarding protocols.
Southcoast Health is a not-for-profit, charitable health system with multiple hospitals, clinics, and facilities throughout Southeastern Massachusetts and Rhode Island. They provide inclusive, ethical workplaces where their highly skilled caregivers offer world-class, comprehensive healthcare close to home.
Accurately register patients and verify insurance coverage.
Deliver high-quality customer service and address patient inquiries.
Support appointment scheduling and general administrative tasks.
Abax Health delivers high-quality customer service. While company information about culture/size is not mentioned, the role involves directly impacting patient experiences and requires strong communication and customer service skills.
Serve as the primary contact for patients, responding to inquiries with clarity, empathy, and efficiency.
Educate patients and providers on home infusion processes, including medication handling, storage, and administration protocols.
Schedule and confirm treatment appointments, coordinating with nursing agencies to ensure timely, accurate care delivery.
Leap is a benefits solution company and a pioneer in employer specialty pharmacy. They are reshaping how life-changing therapies are delivered and financed, ensuring patients get the treatment they need while employers get a fair deal.
The Medical Receptionist is the first point of service for our patients.
Responsible for greeting, registering and scheduling patient appointments.
Responsible for verifying insurance eligibility and benefits.
Dignity Health-Yavapai Regional Medical Center (DH-YRMC), now part of CommonSpirit Health, is a not-for-profit integrated healthcare provider that offers a broad range of inpatient and outpatient services. As you build your career at DH-YRMC, you’ll find Prescott is an inspiring place to live, work and to enjoy the outdoors.
Provide pre-service support and verify patient insurance benefits.
Contact insurance payers, confirm coverage details, and identify patient responsibilities.
Document all findings to facilitate accurate billing and address potential financial barriers.
CHI Health Clinic offers various healthcare services, including primary and specialty care, walk-in, and virtual services, with over 20 specialties and 100 convenient locations. They focus on providing better access to healthcare so individuals can prioritize their health.
Act as the primary point of contact and care advocate for patients, families, facility partners, and providers.
Proactively manage patient care coordination, including appointment scheduling, follow-up care, and interdisciplinary communication.
Maintain comprehensive and accurate patient documentation within our Electronic Medical Record system.
Pine Park Health is a value-based primary care practice redesigning how residents of senior living communities get or stay healthy. They aim to dramatically improve healthcare for seniors by building a new model of care designed around everyone involved.
Conduct warm intake calls, setting expectations and building trust.
Proactively manage patient panels to maximize program completion.
Respond rapidly to cancellations to fill open slots.
Movn Health is a national provider of virtual cardiac rehabilitation and cardiovascular care, partnering with health systems and health plans to deliver accessible, personalized cardiac care. They are a small, mission-driven team where every person has a direct impact on patient outcomes and company success.
Triages new patient appointments to the appropriate provider(s) and assures timely scheduling of initial appointments.
Assesses barriers to care and refers to support services, local, and national organizations when needed.
Educates on the treatment plan for patients based on diagnosis.
The University of Miami (UHealth) is South Florida's only university-based health system, providing leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. With more than 17,000 faculty and staff, the University strives for excellence.
Manage the registration, scheduling, and rescheduling processes for new and existing patients.
Ensure accurate record management by obtaining and communicating relevant patient information.
Receive, screen, and coordinate telephone calls from healthcare providers.
Luna has redefined physical therapy with award-winning technology and proven clinical models. They operate in 28 states with 25+ nationwide partners, connecting patients and providers through an intuitive, evidence-based & tech-enabled platform. Guided by their values, they believe in a future in which anyone, anywhere can get care and start feeling better.
Manage the registration, scheduling, and rescheduling processes for new and existing patients.
Ensure accurate record management by obtaining and communicating relevant patient information.
Receive, screen, and coordinate telephone calls from healthcare providers.
Luna has redefined physical therapy with award-winning technology and proven clinical models. Operating in 28 states with 25+ nationwide partners, they connect patients and providers through an intuitive, evidence-based & tech-enabled platform—removing barriers to care. Guided by their values, they believe in a future in which anyone, anywhere can get care and start feeling better.
Communicates results, enters medication requests, and documents in the Electronic Health Records within the scope of the MA role.
Answers and processes a high volume of incoming calls and directs patient access by scheduling and canceling appointments.
Determines the type of appointment needed and urgency, updates patients on referral statuses, and communicates complex exam instructions.
CHI Health Clinic provides a wide array of medical services, from primary to specialty care, including walk-in and virtual services. They have over 20 specialties and 100 locations, with some offering extended hours, making healthcare accessible and convenient.
Oversee receipt, tracking, and processing of all incoming referrals.
Manage and coach Referral Specialists and ensure referrals are entered into tracking systems accurately and timely.
Collaborate with Community Partnerships Managers to support referral partners and troubleshoot referral submission issues.
Zócalo Health is a tech-enabled, community-oriented primary care organization serving people who have historically been underserved by the one-size-fits-all healthcare system. Founded in 2021, they are backed by leading healthcare and mission-aligned investors and is scaling rapidly across states and populations.