Responsible for answering incoming scheduling phone calls from patients, referring providers and hospitals.
Make patient appointments, reschedule and cancel appointments.
Create charts in the EHR for new patients and schedule appointments.
The Chattanooga Heart Institute offers comprehensive cardiac care in the region. Founded in 1976, it now has six offices in Tennessee and one in Georgia, with 29 board-certified cardiologists and three cardiothoracic surgeons, merging with CHI Memorial Health Care System in 2011, part of CommonSpirit Health.
Serve as primary contact for patients, families, and providers
Schedule and coordinate medical appointments
Manage patient documentation and EMR updates
Pine Park Health is a value-based primary care practice redesigning how residents of senior living communities get or stay healthy. They aim to dramatically improve healthcare for seniors with a new model designed around patients, families, community staff, providers, and payers.
Develop and coordinate resident care staffing schedules.
Ensure adequate staffing levels in accordance with company guidelines.
Plan and schedule staff for nursing units to assure care for the resident.
Tutera Senior Living & Health Care is committed to the YOUNITE philosophy, focusing on understanding and meeting the unique needs of residents and team members. As a family-owned company founded in 1985, they offer stability and opportunities for growth through Tutera University.
Serves as a primary point of contact for members, caregivers, and providers regarding nurse appointments and care coordination activities.
Coordinates and schedules nurse case management activities, including assessments, follow-ups, and interdisciplinary care team meetings.
Supports accurate documentation by ensuring required scheduling and encounter-related data is entered into designated systems.
Fallon Health is dedicated to providing equitable, high-quality, coordinated care to its members and is consistently recognized as a top health plan for member experience, service, and clinical quality. With roots dating back to 1977 in Worcester, Massachusetts, they focus on government-sponsored health insurance programs and value diversity and inclusion.
Communicates results, enters medication requests, and documents in the Electronic Health Records within the scope of the MA role.
Answers and processes a high volume of incoming calls and directs patient access by scheduling and canceling appointments.
Determines the type of appointment needed and urgency, updates patients on referral statuses, and communicates complex exam instructions.
CHI Health Clinic provides a wide array of medical services, from primary to specialty care, including walk-in and virtual services. They have over 20 specialties and 100 locations, with some offering extended hours, making healthcare accessible and convenient.
Act as the primary point of contact and care advocate for patients, families, facility partners, and providers.
Proactively manage patient care coordination, including appointment scheduling, follow-up care, and interdisciplinary communication.
Maintain comprehensive and accurate patient documentation within our Electronic Medical Record system.
Pine Park Health is a value-based primary care practice redesigning how residents of senior living communities get or stay healthy. They aim to dramatically improve healthcare for seniors by building a new model of care designed around everyone involved.
Manage provider schedules and prepare charts for upcoming home visits.
Conduct outreach for scheduling, appointment confirmation, and wellness checks for high-risk members.
Obtain medical records, submit referral authorizations, and coordinate lab orders and transportation for members.
Alignment Health is dedicated to reshaping senior care, empowering members to age gracefully and live vibrantly. Their mission-driven team strives to deliver high-quality, affordable care to members daily.
Manage complex provider roster creation, submission, and record reconciliation.
Oversee resolution of moderate-scope issues by prioritizing tasks.
Serve as main contact for roster inquiries, collaborating with internal teams and external payers.
Aledade empowers independent primary care practices to deliver better care and thrive in value-based care. Founded in 2014, they are the largest network of independent primary care in the country with a collaborative, inclusive, and remote-first culture.
Conduct timely post-discharge follow-up calls with patients after inpatient visits to assess needs and reinforce the plan of care.
Review and reconcile discharge medications and escalate any concerns to the Primary Care Provider.
Assist in coordinating and/or scheduling follow-up appointments with the patient's Primary Care Provider and/or specialists.
Privia Health is a national physician platform transforming the healthcare delivery experience by providing tailored solutions for physicians and providers. They create value and secure the future through high-performance physician groups, accountable care organizations, and population health management programs.
Own weekly clinician scheduling performance, with a clear mandate to increase available hours across the existing network
Proactively collect, validate, and expand clinician availability by working directly with providers to align schedules with marketplace demand
Identify underutilized or low-earning clinicians and execute targeted outreach to increase activation, engagement, and earning opportunities
Wheel is evolving the traditional care ecosystem by equipping companies with a premier platform to deliver virtual care at scale. They offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment.
Conduct timely post-discharge follow-up calls with patients after inpatient visits to assess needs and reinforce the plan of care.
Review and reconcile discharge medications and escalate any concerns to the Primary Care Provider.
Assist in coordinating and/or scheduling follow-up appointments with the patient's Primary Care Provider and/or specialists
Privia Health is a technology-driven physician enablement company that collaborates with medical groups, health plans, and systems. They optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care. The company is led by top industry talent and exceptional physician leadership.
Oversee and prioritize work queues for overdue and expiring patient orders and test results.
Manage patient communications, and process Regional Medication Prior Authorizations.
Collaborate closely with clinic teams to ensure timely follow-up and seamless coordination of patient care tasks.
UnityPoint Health is committed to its team members and has been recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row. They champion a culture of belonging where everyone feels valued and respected and equip you with support and development opportunities.
Answer a high volume of calls a day using a multi-line phone.
Schedule appointments for multiple clinical sites according to client-specific protocols.
Gather & input patient demographic and insurance information into the practice management system.
Access HealthCare's Patient Access Specialists collaborate with health organizations and doctor offices to schedule appointments and provide patient support over the phone. They seek dependable candidates with a passion for helping others and a high call volume experience.
Conduct a live outreach call to newly enrolled patient in advance of their initiating clinical appointment
Manage follow-up outreach to schedule the Initial Care Navigation appointment
Escalate any clinical question, symptom, or safety concern immediately to the appropriate clinical contact
Carewell is dedicated to providing trusted caregiving solutions and support for individuals and families. They extend their commitment beyond products to person-centered navigation, care coordination, and advocacy services. They are a category-defining business and one of the fastest-growing companies in the US.
Serve as the primary point of contact for patients, families, facility partners, and providers.
Triage and prioritize urgent care requests, STAT tasks, and time-sensitive clinical communications.
Maintain accurate, compliant patient documentation within our EMR system.
Pine Park Health is a value-based primary care practice aiming to redesign healthcare for senior living residents. They operate in over 185 communities across Arizona, California, and Nevada, focusing on improving healthcare for seniors by providing regular prevention and screening.
Manage patient intake, scheduling, and data entry, while providing seamless operational support.
Coordinate care between patients, hospital staff, and Steadfast providers.
Empowered to grow in your skills while making a meaningful impact.
Steadfast Health aims to set a new standard of substance use disorder (SUD) care. They focus on making high quality care accessible, with a patient-centered approach, providing evidence-based therapies with unwavering support in a compassionate environment.
Oversees the operations of the Care Coordination Team.
Manages daily operational workflows of Care Coordination teams to ensure practice readiness and service level performance.
Serves as the point of contact for operational escalations related to scheduling, access, onboarding and service recovery.
Teladoc Health is leading the next evolution of virtual care. They offer a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth.