Oversees internal Patient Services team including Case Managers and Reimbursement Specialists to ensure compliant patient experience.
Drives team business objectives, policy development, and cross-collaborative relationships with commercial teams.
Ensures program operations align with laws, regulations, and HIPAA guidelines while supporting patient access and support services.
Kyowa Kirin is a fast-growing global specialty pharmaceutical company that applies state-of-the-art biotechnologies to discover and deliver novel medicines in bone and mineral, intractable hematologic, hematology oncology, and rare diseases. The company is headquartered in Princeton, NJ with offices in California, Massachusetts, and Ontario, and is committed to making people smile by delivering breakthroughs.
Act as the frontline connection between Care Access and potential study participants through phone, email, and mail.
Educate patients about clinical research and conduct remote pre-screening using checklists to assess eligibility.
Maintain meticulous records, schedule study visits, and collaborate with study teams and coordinators.
Care Access is a healthcare research company that brings clinical trials and health services directly to communities through hundreds of locations and mobile clinics. They are a global team with a culture focused on making health more accessible and putting people at the heart of medical progress.
Support the design, execution, and optimization of patient access, affordability, and HCP support programs.
Manage day-to-day activities with patient services vendors, ensuring compliance and scalability.
Coordinate cross-functional reviews and governance to maintain alignment with brand priorities and compliance expectations.
Mineralys Therapeutics is a clinical-stage biopharmaceutical company focused on developing medicines to target hypertension and related comorbidities. The company is headquartered in Radnor, Pennsylvania and operates as a fully remote organization.
Proactively monitor patient insurance eligibility and authorization status to prevent therapy interruptions.
Work directly with patients, sales teams, and physicians to obtain updated insurance or clinical documentation.
Serve as primary point of contact for patients, providers, and field partners, answering benefits and authorization questions.
LUX Infusion reimagines infusion care to be more human, supportive, and connected. It is a clinician-led, U.S.-based organization committed to inclusion, diversity, equity, and advancement.
Develop and maintain relationships with healthcare professionals and key stakeholders in the Gulf Territory.
Serve as a credible source of medical and scientific information, educating providers and gathering insights.
Lead cross-functional collaborations and contribute to medical strategy, including congress planning and content development.
BridgeBio uses a 'moneyball for biotech' approach to pool early-stage research and develop treatments for rare diseases. The company fosters a culture of innovation and curiosity, empowering small teams of experts to push boundaries.
Supervise and support Patient Access Representatives in a high-volume contact center environment.
Serve as an escalation point for complex patient inquiries, ensuring compassionate and timely resolution.
Monitor performance metrics, coach staff, and drive process improvements for service excellence.
Partner Company is a healthcare organization dedicated to equitable patient access and high-quality service. They offer a collaborative, inclusive, and mission-driven culture.
Proactively educate healthcare providers on navigating access, reimbursement, and coverage pathways for company products. - Serve as a subject matter expert in preventing and addressing access and reimbursement issues through education and problem-solving. - Build and maintain access-related relationships with healthcare provider accounts and office staff to ensure timely patient access.
Acadia Pharmaceuticals Inc. is a biopharmaceutical company focused on developing and commercializing innovative therapies for central nervous system disorders. The company fosters a collaborative and inclusive culture, offering competitive benefits and a commitment to diversity and equity.
Provide personalized onboarding and ongoing adherence support to patients and caregivers throughout their treatment journey.
Coordinate insurance coverage verification, reimbursement support, and financial assistance enrollment for eligible patients.
Serve as the primary point of contact for healthcare providers, resolving access barriers and ensuring seamless coordination with internal teams.
The partner company provides comprehensive non-clinical patient support for individuals managing rare and ultra-rare diseases. They foster a collaborative, patient-focused culture with a remote work environment and a commitment to improving healthcare access.
Develop and execute Market Access and Patient Access Liaison Training strategy for COMP360 launch.
Design and deliver launch training programs, onboarding curricula, and ongoing reinforcement plans.
Collaborate with Market Access, Medical Affairs, and Marketing to ensure compliant, high-impact training.
Compass Pathways is a publicly traded biotechnology company developing psilocybin therapies for mental health conditions. Headquartered in London with a US office, it emphasizes employee wellbeing and diversity.
Serve as a compassionate point of contact for patients and family caregivers, using social work skills to connect them with resources.
Support clinical operations including scheduling, intake, onboarding, and documentation follow-up.
Maintain accurate patient records and escalate clinical concerns as needed.
We are a healthcare company dedicated to providing personalized, clinically-supported, and virtual-first services for older adults and their family caregivers. We are a mission-driven startup focused on transforming caregiving, with a small but growing team.
Serve as the first point of contact for patients and families, managing referrals and coordinating information to connect them with appropriate services.
Ensure accurate documentation and communication with clinical teams, referral sources, and community partners to support seamless patient care.
Thrive in a fast-paced healthcare environment, using organizational skills and attention to detail to manage the intake process from referral to transition.
Optimal Care is a clinician-owned organization providing Physician Services, Home Health, and Hospice care. They have been recognized as a Top Workplace for 12 consecutive years and certified as a Great Place to Work for 6 years, fostering a culture of collaboration and clinical excellence.
Lead enterprise-wide population health strategies to optimize clinical, economic, and societal impact of therapies.
Use advanced analytics and real-world data to improve patient identification, treatment access, and health system integration.
Collaborate across teams to engage health systems, payers, and academic partners for value demonstration.
BridgeBio pioneered a 'moneyball for biotech' approach, pooling early-stage research to reduce risk and accelerate innovation in rare diseases. The company is built around small teams of experts who defy convention, push boundaries, and empower problem-solving.
Maintain a consistent on-the-ground presence across the assigned area, building relationships and surfacing field-level insights.
Lead TSS-only intel calls and track new patient data to analyze account-level dynamics and competitive intelligence.
Roll up insights to senior leadership through a standardized channel, and serve as a resource for Regional Sales Directors and reps.
BridgeBio is a biopharmaceutical company pioneering a financial model to de-risk early-stage research and develop treatments for rare diseases. The company fosters a culture of curiosity and experimentation, empowering small teams of experts to push boundaries.
Act as a trusted liaison between patients and healthcare providers, providing expert guidance on pharmacy benefits.
Own patient cases end-to-end, resolving coverage, prior authorization, and appeals issues.
Collaborate with stakeholders to ensure members navigate the healthcare system with confidence.
AffirmedRx is a pharmacy benefit management company on a mission to improve healthcare outcomes by bringing clarity, integrity, and trust to the industry. They are a mission-driven organization committed to patient-centered care and ethical practices.
Partner with the Talent Acquisition Team to proactively identify and engage passive candidates for critical roles.
Develop and execute targeted sourcing strategies using LinkedIn Recruiter and other tools to build robust talent pipelines.
Conduct talent mapping and market research, providing insights on talent availability and market conditions.
ImmunityBio is a commercial-stage biotechnology company developing cell and immunotherapy products to strengthen the immune system against cancer and infectious diseases. We are a publicly traded company with headquarters in Southern California, offering a collaborative team environment and professional development opportunities.
Handle patient inquiries via phone, email, and SMS, providing status updates and technical support.
Navigate multiple software systems and use a knowledgebase to resolve issues quickly.
Achieve performance metrics including CSAT scores and error rates within 90 days.
Phil is a health-tech startup that provides a patient support platform for prescription management. It is a fast-growing company with a remote-first culture.
Own the full recruitment lifecycle and partner with hiring managers to attract top talent across multiple functions.
Support core HR programs including performance management, employee development, and retention initiatives for a growing team.
Serve as a trusted point of contact for employee relations, ensuring a positive and compliant experience from onboarding to offboarding.
Artera is an AI startup that develops medical artificial intelligence tests to personalize therapy for cancer patients. As a fast-growing startup, we value building people-first programs and fostering an inclusive, high-performing culture.
Handle inbound and outbound calls to resolve patient issues, process reorders, and ensure accurate billing.
Obtain and process authorizations while maintaining patient confidentiality and documentation.
Maximize patient retention through cross-selling and provide cross-functional support across business units.
CCS is a healthcare company specializing in chronic care management through its LivingConnected® platform, using data-driven insights to improve patient outcomes. It supports over 200,000 people annually and is recognized as a Great Place to Work®, fostering a patient-centric culture.
Execute and refine patient advocacy strategies to amplify patient and caregiver voices across the organization.
Cultivate trusted partnerships with advocacy groups, healthcare providers, and key opinion leaders.
Integrate patient insights into clinical development, regulatory submissions, and commercialization efforts.
Compass Pathways is a biotechnology company focused on developing innovative mental health treatments, including COMP360 psilocybin for depression and PTSD. As a publicly traded firm with a London HQ and U.S. office, it fosters a collaborative culture dedicated to improving patient outcomes.
Process medical record requests accurately and efficiently according to established procedures.
Manage incoming requests through multiple channels and ensure timely completion within required service timelines.
Respond to patient questions and requests through phone communication with professionalism and empathy.
Our partner supports the healthcare ecosystem by helping patients, providers, and organizations access critical medical information efficiently and securely. They offer a supportive, mission-driven environment with opportunities for growth and development.