Actively engages with Benefits Administration system to complete new and renewing account installation.
Provides assistance to internal and external clients with basic BenAdmin Q&A, reports, troubleshooting and data questions.
Consistently achieves or exceeds established SLA expectations on individual performance.
CRC Benefits is an industry leading provider of benefits services, with a culture focused on inclusion, trust, collaboration, and innovation. The company has earned a Top Workplaces USA award three years in a row based solely on employee feedback, valuing employees and encouraging growth.
Thorough analysis of complex information and requirements, certifying changes made to our systems.
Developing and maintaining certain system values and settings, providing complex business consulting support to the IT staff and customers.
Influence others in IT and customer areas through teaching/sharing of specialized knowledge and/or leadership roles
They help protect their customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when their customers need it most.
Prepare, develop, and issue policy contracts in compliance with state regulations and company guidelines.
Maintain forms library, assist with policy automation, and ensure timely and accurate fulfillment.
Collaborate with Underwriting, Claims, Legal, and Actuarial teams to deliver high-quality insurance products.
Crum & Forster (C&F) provides specialty and standard commercial lines insurance products through admitted and surplus lines companies, with a history dating to 1822. With over 2000 employees across the US, the company has earned a Great Place to Work award for its employee-first focus and commitment to diversity, equity, and inclusion.
Supports and demonstrates IMA's core values, performing basic certificate reviews and ensuring completeness.
Gains proficiency in key systems like Outlook, Teams, SharePoint, TrustLayer, and myCOI for daily tasks.
Develops time management skills to meet deadlines and prioritize tasks with quality focus.
IMA Financial Group is an insurance brokerage and financial services firm serving a range of industries. It is a large company with an employee ownership culture, recognized as a best place to work and a fast-growing company.
Manage a caseload of complex workers' compensation cases including litigation and disability.
Investigate claims to determine compensability, establish reserves, and manage medical treatment.
Collaborate with clients, legal counsel, and healthcare professionals to resolve claims.
Berkley Risk provides program administration and insurance services for self-insured entities. It is a member company of W. R. Berkley Corporation, a Fortune 500 firm, offering a competitive compensation and robust benefits package.
Handle health insurance questions from customers, providers, and beneficiaries via phone and email.
Research and resolve issues related to benefits, eligibility, payments, and quality-of-care concerns.
Document interactions and provide accurate solutions through inbound and outbound communications.
Morley's mission is to deliver extraordinary experiences by leading with humility, embracing everyone, and moving mountains for associates and partner companies. They are an Equal Opportunity Employer promoting a caring and respectful work environment with a focus on associate wellness and financial benefits.
Serve as the primary technical point of contact for enterprise clients, providing prompt solutions and ensuring issues are resolved or escalated.
Educate clients and internal users on effective tool use, best practices, and new functionality to maximize adoption.
Propose and implement innovative workarounds or optimizations to client roadblocks using existing tools and configurations.
Aledade is a public benefit corporation that empowers independent primary care. Founded in 2014, it is now the largest network of independent primary care in the country, with a collaborative, inclusive, and remote-first culture.
Coordinate responses to service escalations, including investigation and documentation.
Perform root cause analysis of service escalations to identify improvement opportunities.
Assist in identifying and developing Operations Reporting and Underwriting manuals.
Fetch is dedicated to helping pets live their healthiest and happiest lives through comprehensive insurance coverage. They are a high-growth Warburg Pincus portfolio company with over 350 pet-loving employees shaping the future of pet health and wellness.
Provides implementation support and management of MRO applications, including data gathering and configuration.
Serves as primary resource during implementation for internal and external teams on application setup and functionality.
Develops and maintains documentation to transition applications to support team, ensuring proper escalation procedures.
MRO provides Curation technologies and MRO application solutions for healthcare partners. The company offers a remote-first work environment and a comprehensive benefits package, focusing on client relations and employee support.
Facilitate client calls related to contracting and payer enrollments.
Run and analyze client KPIs, providing regular reports.
Manage the full contracting and payer enrollment process.
Experity transforms on-demand healthcare across the U.S. by empowering urgent care clinics with industry-leading software. The company fosters a team-first culture with opportunities for flexible work and career development.
Support PBA account teams with day-to-day client requirements and benefit management.
Analyze client requests and coordinate with internal and external teams to execute plan documentation.
Lead quality assurance testing, claim reviews, and resolve sponsor and member issues.
Judi Health is an enterprise health technology company providing a comprehensive suite of PBM and health benefit management solutions for employers and health plans. They value diversity and are committed to rebuilding trust in healthcare in the U.S.
Lead business configuration validation for AWD changes to ensure workflows, routing, and rules align with approved requirements.
Perform data validation and troubleshooting to investigate issues and support timely defect resolution.
Contribute to process improvement and automation by recommending configuration changes that improve efficiency and user experience.
Nationwide is a Fortune 100 insurance and financial services company with nearly $70 billion in annual sales, protecting people, businesses, and futures since 1926. With a caring culture and thousands of associates, it has been named one of the Fortune 100 Best Companies To Work For.
Monitor, prioritize, and coordinate clients’ overall status of technical support tickets and issues.
Proactively build strong relationships with key contacts of the customer operations organization.
Drive resolution for escalations, partnering with technical teams to bring issues to resolution.
Amwell transforms healthcare for all through technology and innovation. With almost two decades of experience, they serve large healthcare organizations in the U.S. and worldwide, fostering a culture of respect, inclusion, and collaboration.
Support payment processing and administrative operations for contributions and settlements with funeral homes and partner networks.
Ensure data integrity by performing daily input validation, quality control, and reconciliations across internal systems.
Provide technical support for system issues, process improvements, and draft documentation for user knowledge sharing.
This role supports operational and administrative management of pre-arranged funeral products within a complex financial and service environment. Our partner offers a structured, inclusive workplace with a defined-benefit pension plan and flexible remote work.
Monitor and interpret CMS guidance for Medicare, Medicaid, and other healthcare programs.
Partner with internal teams to ensure compliance with regulations and contract obligations.
Maintain regulatory tracking documentation and support development of training materials.
HealthEdge provides healthcare software and services to payers and providers. It is a growing company with a focus on compliance and innovation, fostering a collaborative and remote-friendly culture.
Defines project strategy and manages moderate to high complexity analysis with minimal direction.
Queries data for ad hoc analysis and builds tools and queries for others.
Leads workstreams on projects, conducts competitive intelligence, and mentors less experienced analysts.
Liberty Mutual is an insurance company focused on delivering underwriting solutions for profitable growth. It seeks to create an inclusive workplace with comprehensive benefits and professional development opportunities for a large, national workforce.
Oversees development and delivery of carrier management and operational services to support distribution channels.
Leads teams in areas like technology enablement, analytics, carrier management, and compliance.
Partners with distribution channel leaders to align investments with strategic priorities and goals.
Liberty Mutual is an insurance company with a focus on creating an inclusive workplace. They employ a large workforce and offer comprehensive benefits, workplace flexibility, and professional development opportunities.
Serve as the main point of contact for providers, resolving escalated issues and maintaining positive relationships.
Manage internal projects to improve provider experience, including education on best practices and policies.
Use data analysis and tools like Excel and Salesforce to investigate issues and reduce provider abrasion.
Clover Health provides high-quality, affordable healthcare plans for America's seniors by leveraging data and technology through the Clover Assistant. The company is a mission-driven, remote-first organization with a focus on diversity and inclusion, employing a team of passionate professionals.
Act as main contact for assigned accounts, reviewing and verifying FMLA and Disability forms for compliance.
Pull and complete forms ensuring accuracy, handle high call volumes, and maintain production goals.
Log detailed information, update disclosures, and provide excellent customer service while protecting patient privacy.
MRO Clinics provides management and release of protected health information to healthcare facilities. The company focuses on compliance, accuracy, and world-class customer service.
Troubleshoot and resolve technical issues across voice, data, security, and video services for residential and small business customers.
Document interactions, monitor outages, identify root causes, and escalate unresolved issues as needed.
Work scheduled shifts including nights, weekends, and holidays, while adapting to a fast-paced environment.
Lumos provides 100% fiber optic internet to homes and businesses across nine states in the East and Midwest, aiming to close the digital divide. After merging with North State and joining forces with T-Mobile, they continue to grow rapidly with a startup mindset and a focus on customer experience.