Coordinate the closing process from home sale to home closing.
Prepare and participate in weekly backlog meetings, track accuracy.
Communicate with buyers, lenders, and sales leaders regarding closing dates.
Century Communities is one of the nation's largest homebuilders and an industry leader in online home sales. They strive to create thriving, enduring neighborhoods with lasting livability, focusing on building sustainable, affordably priced homes for their customers while reducing their carbon footprint.
Oversee daily claim workflows ensuring accuracy, timeliness and adherence to compliance requirements within Required SLAs.
Own team performance across CSAT, Quality, Productivity, Aging, and SLA, translating results into clear action plans.
Coach and develop team members through 1:1s, performance management and targeted development plans.
Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions. Extend works with more than 1,000 leading merchant partners across industries and our headquarters is in downtown San Francisco.
Review TRID pre-closing disclosures and validate loan data and calculations.
Examine file documentation for completeness and follow up with borrowers.
Serve as a liaison to resolve issues and ensure smooth assumptions process.
LoanCare is a full-service mortgage loan subservicer that delivers excellence to various financial institutions and homeowners. They are backed by Fidelity National Financial (NYSE: FNF), a Fortune 500 company, emphasizing integrity, innovation, and collaboration.
Coordination of all aspects of finalizing the loan closing process.
Communicate with clients, borrowers, attorneys, internal staff, and outside agencies.
Facilitate all closing issues in a timely manner.
Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. They have an entrepreneurial mindset and are driven and committed to their cultural values called “The 5C’s”.
Supervise the performance of Call Center Teams to ensure Customer Experience Specialists meet or exceed performance standards.
Manage daily operations of the customer service team and provide feedback by monitoring all correspondence, including chats and emails.
Oversee, mentor, advise, and develop Customer Experience Specialists while consistently upholding professional conduct and respect.
LoanCare is a leading full-service mortgage loan subservicer that delivers excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by Fidelity National Financial (NYSE: FNF), they offer a career foundation built on integrity, innovation, and collaboration.
Oversee performance management and development of team members.
Manage escalations and communicate with customer management.
ResMed creates life-changing health technologies. They are committed to pioneering innovative technology to empower millions of people to live healthier lives with AI-powered digital health solutions, cloud-connected devices and intelligent software.
Manage complex provider roster creation, submission, and record reconciliation.
Oversee resolution of moderate-scope issues by prioritizing tasks.
Serve as main contact for roster inquiries, collaborating with internal teams and external payers.
Aledade empowers independent primary care practices to deliver better care and thrive in value-based care. Founded in 2014, they are the largest network of independent primary care in the country with a collaborative, inclusive, and remote-first culture.
Lead day-to-day ROI and HIM operations, maintaining execution against KPIs.
Monitor operational performance, backlog, turnaround times, and quality metrics.
Drive operational improvements within existing workflows to improve KPI performance.
Grow Therapy is a platform designed to empower therapists and improve patient access to high-quality care. With technology, it connects providers, insurance payors, and patients to make mental healthcare accessible, serving thousands of therapists and clients nationwide.
Lead, coach, and mentor a team of Customer Operations Specialists to meet and exceed performance expectations.
Monitor daily workflows and queues to ensure timely, accurate resolution of provider and client inquiries.
Track and analyze team performance against key metrics, including OKRs and productivity KPIs.
Grow Therapy is a technology-powered marketplace that empowers therapists, augments insurance payors, and serves patients in need of mental healthcare. They have raised more than $178mm of funding and have empowered more than ten thousand therapists and hundreds of thousands of clients across the country.
Ensure acquisitions are processed to get properties on market quickly.
Act as a dedicated representative to customers throughout the settlement process.
Review and enter contracts/settlement statements into our CRM properly.
House Buyers of America helps homeowners sell with confidence through a simple, transparent, and hassle-free process. Founded in 2001 and operating in 44 states, the company blends decades of real estate expertise with technology-driven operations to deliver speed, certainty, and consistent outcomes.
Partner with cross functional leaders to ensure internal processes and care delivery are in accordance with health plan needs across commercial and Medicaid lines of business
Translate health plan contracts, provider manuals, and regulatory requirements into scalable operational workflows
Serve as the internal subject-matter expert on credentialing and payor operational requirements
Equip is a virtual, evidence-based eating disorder treatment program. They aim to provide accessible and effective treatment. Founded in 2019, Equip has been a fully virtual company and has a highly-engaged, passionate, and diverse culture.
Work with governmental agencies to resolve foreclosure issues.
Provide status updates and ensure compliance with guidelines.
Maintain knowledge in state/federal regulations for foreclosures.
LoanCare is a leading national provider of full-service subservicing and interim subservicing to the mortgage industry, offering expertise and best practices in servicing solutions since 1991. They subservice over 1.8 million loans and have a seasoned loan servicing team with senior managers averaging nearly 30 years of experience.
Facilitate the withdrawal process through its life cycle.
Coordinate the processing of withdrawals across cross-functional teams.
Compile reports on status of withdrawals to communicate out to relevant stakeholders.
Aledade is a public benefit corporation that empowers independent primary care practices. They are the largest network of independent primary care in the country, helping practices deliver better care and thrive in value-based care, with a collaborative, inclusive, and remote-first culture.
Oversee the loan file through its lifecycle, ensuring all documentation needs are met.
Conduct Welcome Call with client within 24 hours of approval; set expectations, clarify conditions, and confirm loan timelines.
Track document uploads, review client submissions, and follow up on outstanding conditions to ensure loan progress.
EPM was founded in 2008 and has rapidly evolved into one of the leading mortgage lenders in the U.S. They are headquartered in Atlanta, GA, licensed in 50 states and provide an array of lending resources.
Build and maintain the operational model for Support and Moderation.
Implement and improve the quality system, including tone of voice control.
Manage the team (hiring, onboarding, performance management, development).
Social Discovery Group (SDG) is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users. They solve the problems of loneliness, isolation, and disconnection by transforming virtual intimacy into the new normal.