Engage with area VPs, Directors, and community stakeholders to ensure timely resolution of construction issues.
Attend city, town, and HOA meetings to address local concerns and collaborate with the Construction Success team.
Monitor and report daily, weekly, and monthly KPIs, managing systems data and special projects.
Lumos is a fiber optic internet provider formed from the merger of Lumos Networks and North State in 2022, now a joint venture with T-Mobile called T-Fiber. They connect over 475,000 homes and businesses across nine states and aim to reach 12-15 million homes by 2030, with a startup mindset and servant leadership culture.
Manage homeowner and board communication via phone, email, and inquiries with excellent customer service.
Coordinate with vendors for maintenance, repairs, and service requests, tracking completion.
Support financial tasks including payment processing, invoice management, and collections tracking.
OurAssistants connects U.S.-based HOA and property management companies with skilled virtual professionals to support community operations and administrative excellence. They foster a supportive remote work environment for their team members.
Provides support to customers by answering calls, resolving issues, and documenting interactions according to department standards.
Manages follow-up contacts and evaluates concerns to determine reasonable resolutions using department guidelines.
Refers unresolved grievances to Verizon Wireless and assists team members with shadowing and questions.
Cellular Sales provides customer support and sales services for Verizon Wireless. The company is a large organization with a focus on culture and employee assistance programs.
Conduct virtual or in-person property inspections to identify covered damage.
Interpret insurance policies and provide exceptional customer service.
Fill out paperwork to process claims and drive business growth.
Metro Public Adjustment helps homeowners get maximum insurance claim payouts. They are a 30-year-old company that provides training and flexible opportunities.
Professionally respond to inquiries via phone, email, and chat to maximize brand reputation.
Own complex inquiries and account-level issues requiring judgment and cross-functional coordination.
Serve as a go-to resource for procedural questions, mentor new hires, and contribute to process improvements.
Integrated Specialty Coverages is a technology and data-driven commercial MGA and insurance wholesaler. Backed by private equity firm Onex Partners, the company is a growth-stage Insurtech with a digitally focused team.
Handle inbound and outbound customer communications via phone, chat, social media, and email to resolve issues and maintain relationships.
Schedule delivery orders, process account updates, and perform soft collections for customers on credit hold or past due.
Support new account setup and ensure accurate account maintenance while meeting performance standards.
Ferrellgas provides propane and related services to residential, commercial, and agricultural customers across the United States. Recently recognized as one of America's Most Trustworthy Companies for 2025, the company emphasizes community involvement and supportive team culture.
Resolve escalated customer service issues by acting as a Consumer Advocate for GE Appliances.
Follow up with customers using phone, email, or text while navigating multiple Windows-based programs.
Find creative solutions and coordinate with internal departments to ensure satisfactory resolutions.
Advanced Services Inc. (ASI) is a wholly owned subsidiary of GE Appliances that provides customer service to GE Appliances consumers. ASI is a place of opportunity with a culture of celebrating and rewarding employees, valuing diversity, teamwork, and innovation.
Manage appointment rescheduling and calendar updates.
Coordinate permit applications and track permit statuses.
Communicate with customers, technicians, and local authorities.
This company provides home services including HVAC, plumbing, and construction to US-based clients. They operate with a remote team and value efficiency in scheduling and permitting.
Manage and grow customer relationships, serving as the primary point of contact and advocate between customers and internal teams.
Conduct regular business reviews to align customer strategic objectives with Insurity's products and services.
Monitor customer satisfaction and usage patterns to proactively address churn risk and identify upsell opportunities.
Insurity empowers insurance organizations with configurable, cloud-native insurance software. As the largest cloud-based provider for the P&C market, they are trusted by top carriers and brokers, with an award-winning onboarding and a culture fostering innovation and teamwork.
Handle inbound post-sales calls and chats, providing single-call resolution and managing escalations.
Maintain customer records in Salesforce.com and report inefficiencies via ServiceNow.
Collaborate with a team of 5-10 representatives to meet call quality, adherence, and performance metrics.
Ferguson is a leading distributor of quality supplies for infrastructure, plumbing, HVAC, and more, serving commercial and residential industries. With approximately 36,000 associates across 1,700 locations, the company fosters a culture of pride, growth, and meaningful work.
Assist Direct Sales Representatives with order entry, scheduling, customer education, and issue resolution.
Handle administrative duties, qualify new accounts, and coordinate installations and service calls.
Maintain knowledge of company products and systems, and escalate complex issues as needed.
Sparklight provides cable and internet services to residential customers. The company values diversity and offers a collaborative work environment with advancement opportunities.
Process telephone orders and provide product quotes, delivery specifications, and payment terms.
Prospect for new accounts and manage customer relationships within a specified territory.
Utilize company digital tools to sell, market, and demonstrate products while resolving customer issues.
Rexel USA is a leading distributor of electrical products, data communication, wireless communication and related supplies in the United States. With over 460 warehouse storefront locations and eight regions, they offer a large distribution network and promote from within to foster career growth.
Assists the Solar Project Manager in overseeing project processes and ensuring timely, high-quality results.
Provides excellent customer service by validating expectations and handling inquiries.
Manages multiple projects, liaises between field technicians, management, and customers, and drives sales through effective execution.
Everlight Solar is a leader in solar energy in the Midwest, providing solar solutions. They are a rapidly growing company with a fast-paced, dynamic culture that values teamwork and innovation.
Handle a high volume of inbound calls while maintaining strong service levels.
Answer questions about coverage, contracts, and claims from customers, dealers, and repair facilities.
Resolve customer issues or route inquiries to the appropriate department when needed.
APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services. The company is a medium-sized organization with a collaborative and supportive team environment, driven by values of Commitment, Accountability, Results-Driven, and Excellence.
Communicate with customers via phone, email, and chat to navigate policy details and deliver solutions.
Accurately document and resolve customer requests while educating them on digital self-service tools.
Consistently meet or exceed call center performance goals and identify opportunities to improve customer experience.
Protective Life helps protect customers against life's uncertainties by providing insurance and financial products. The company aims to protect the wellbeing of employees and their families with a broad benefits offering, including health, dental, vision, and financial wellness programs.
Connect with customers via phone/email/chat/social media to resolve questions or concerns.
Calmly de-escalate issues, escalate when necessary, and track call information for reporting.
Upsell if required and provide feedback on call issues.
TP is a global digital business services company that helps brands streamline their business. With over 500,000 employees speaking more than 300 languages, they focus on community support and client sustainability.
Manage client service delivery throughout the insurance renewal and policy period for construction commercial lines.
Support producers and client executives with presentations, proposals, and client meetings.
Ensure timely processing of applications, policies, endorsements, and certificates while maintaining high client trust.
EPIC Insurance Brokers & Consultants is an insurance brokerage and consulting firm headquartered in San Francisco, founded in 2007. With over 3,000 employees nationwide, the company values an owner mindset, inspires trust, thinks big, and drives results.