Source Job

• Provide thoughtful, personalized support to Felix patients through chat and email.
• Collaborate with pharmacy, medical, and logistics partners to support patients across their healthcare journey.
• Drive conversion in the onboarding process by educating patients on pricing, process, or product.

Felix is Canada's first end-to-end virtual healthcare experience, providing online treatment, prescription delivery, and ongoing care. They are a remote-first, early-stage technology company with a collaborative and high-performing team.

• Manage patient communications, including phone calls, emails, and appointment scheduling.
• Coordinate specialist referrals, insurance authorizations, and test results.
• Provide administrative support such as pharmacy refills, EHR maintenance, and workflow tracking.

Assist World is a staffing agency recruiting for a busy and growing U.S. medical practice. They emphasize remote work, no tracker policies, and a supportive environment.

• Manages essential administrative and clinical-adjacent functions such as medication prior authorizations and scheduling.
• Ensures tasks comply with organizational standards and regulatory requirements to promote a seamless care experience.
• Supports clinical and operational scheduling and provides flexible administrative support to Care Teams.

This organization provides operational support for healthcare member care. They focus on ensuring accuracy and efficiency in workflows like prior authorizations and toxicology result entry.

• Answer inbound patient calls and schedule appointments professionally.
• Maintain accurate patient records using Tebra EMR and ensure HIPAA compliance.
• Communicate with patients regarding intake forms and scheduling updates.

Our client is a growing healthcare practice that provides patient care. The practice seeks a dedicated team member to support its operations.

• Support people operations, founders' calendars, and NYC office operations.
• Own operational workflows and coordinate team events and culture-building activities.
• Serve as key point of contact, triaging requests and handling ad hoc projects.

Sailor Health is revolutionizing the aging experience for older adults, addressing one of the fastest-growing healthcare segments in America. We are a remote but tight-knit team who cares deeply about each other and our mission to redefine the golden years.

• Manage and monitor the shared admissions email inbox, ensuring timely routing and response to inquiries and referrals.
• Enter referrals received via email and fax into Salesforce accurately and promptly.
• Create Avatar NX (EHR system) charts and distribute notifications to partnering departments for follow-up actions.

The Emily Program provides exceptional, individualized care for individuals with eating disorders. Their teams are comprised of compassionate, dedicated professionals from a variety of backgrounds who collaborate to provide evidence-based care.

• Manage medical records workflows and coordinate outgoing referrals to ensure timely, accurate, and compliant patient care.
• Oversee Release of Information (ROI) processes, track records, and coordinate specialty referrals within the EMR.
• Support providers and clinical teams by maintaining organized, efficient workflows that promote continuity of care and HIPAA compliance.

Herself Health is building a new model of primary care for women 65+ to address rushed appointments and generalized care. With a team of 100+ colleagues, they foster a culture of collaboration, excellence, and a customer-first mindset.

• Coordinate care for adolescent and young adult patients, including outreach, chart scrubbing, and panel management.
• Provide medical assistant duties and support the care team with referrals, follow-ups, and documentation.
• Communicate with patients and families via phone, MyChart, and email to ensure compliance and care coordination.

Oregon Health & Science University is a public academic health center in Portland, Oregon, providing patient care, groundbreaking research, and training for healthcare professionals. It is the largest employer in Portland, operating hospitals and clinics across Oregon and Southwest Washington, and is committed to being an anti-racist, multicultural institution.

• Answer incoming calls, texts, patient portal communications, and emails to provide accurate responses and book appointments.
• Manage tasks in the Navigator system and act as a cross-functional liaison between departments including Care Navigation and Operations.
• Screen patients for demographic and appointment information, inputting data into CRM and EHR while maintaining a professional and positive attitude.

Sollis Health is the first and only medical membership that’s on-demand 24/7, 365, providing concierge medical care with ER-trained teams and expedited services. The company operates in multiple US states and cultivates a high-caliber clientele, emphasizing personalized and immediate support.

• Handle referral coordination, appointment scheduling, insurance verification, and medical records requests for members.
• Communicate updates to providers and members, ensuring world-class service and access to high-quality doctors.
• Work collaboratively in a fast-paced virtual care team, managing multiple priorities with excellent attention to detail.

Included Health is a healthcare company that delivers integrated virtual care and navigation, breaking down barriers to provide high-quality care for everyone. The company offers care guidance, advocacy, and access to virtual and in-person care across various health needs.

• Support the high-volume invoicing process, ensuring accuracy and timeliness.
• Provide Production Resource Management coverage as needed.
• Provide administrative support for the internal resource management system.

We are a life sciences ecosystem dedicated to realizing the full potential of our people and clients. Founded in 1997, we have offices globally and are consistently named a Best Managed Company and Great Place to Work, fostering a high-performance, people-first culture.

• Make outbound calls to patients to complete intake calls and manage scheduling.
• Handle medical records, data entry, and documentation in EHR systems, triaging messages.
• Ensure compliance with HIPAA and maintain patient confidentiality while providing administrative support.

Salvo Health is a new approach to helping millions of Americans facing chronic gut health and metabolic conditions, providing continuous, app-based care with remote patient monitoring. The company is backed by leading healthcare investors and offers a remote work environment, flexible time-off, and a culture driven by constant innovation and empathy.

• Provide administrative support to Client Operations Teams with structured tasks like processing questionnaires and updating records.
• Follow documented processes and one-page guides to complete routine administrative tasks accurately.
• Work remotely with flexible hours, escalating any uncertainties to a supervisor.

Healios is a digital healthcare company digitizing clinical pathways to provide neurodevelopmental and mental health services remotely. They value diversity and inclusion, aiming to bring great minds together to build accessible healthcare.

• Handle inbound and outbound calls in a fast-paced call center environment.
• Manage patient communications via SMS, chat, and email.
• Maintain patient records, ensure HIPAA compliance, and resolve concerns with first contact resolution.

Herself Health is a primary care startup focused on women aged 65 and older. With a team of 100+ colleagues, they are dedicated to providing specialized, patient-centric care.

• Act as the primary point of contact for patients, healthcare providers, and program stakeholders.
• Manage patient access, reimbursement, and therapy support processes.
• Build trusted relationships with healthcare professionals and ensure coordinated care.

A healthcare services organization that partners with patients and providers to navigate complex treatment processes. The culture is purpose-driven, collaborative, and inclusive, with an emphasis on improving health outcomes.

• Process and maintain documentation related to PO participation and health plan enrollment.
• Communicate with practices and health plan representatives to ensure accurate data and resolve outstanding issues.
• Collaborate with the membership team to streamline and optimize processes for provider lifecycle management.

Aledade empowers independent primary care practices to thrive in value-based care, aiming to flip the script on the traditional fee-for-service model. Founded in 2014, it has become the largest network of independent primary care in the country, fostering a collaborative, inclusive, and remote-first culture.

• Conduct new client intakes and intake processing.
• Request and process medical records and medical bills through external portals.
• Provide light administrative legal support and make outbound client calls.

Job Duck connects ambitious individuals with remote job opportunities at US-based employers. The company has earned the Great Place to Work Certification every year since 2022, emphasizing a supportive and enjoyable culture.

• Serve as a facilitator between the patient and the company, ensuring a seamless experience.
• Handle patient complaints and identify the appropriate response and strategy to solve issues quickly.
• Keep records of patient interactions, process accounts, and file documents.

Homera Health has built large and fast-growing D2C telemedicine brands, expanding into new markets with virtual healthcare experiences. We are a diverse, global team hiring talent across product design, engineering, digital marketing, and operations.

• Manage and maintain participant medical records in the EHR system, ensuring accuracy, completeness, and HIPAA compliance.
• Coordinate release of information and follow up with external providers for timely record retrieval and care transitions.
• Support care teams and operations by identifying opportunities to improve workflows and ensuring records are accessible across settings.

Habitat Health empowers older adults to age in place through the Program of All-Inclusive Care for the Elderly (PACE), providing coordinated medical and social care. Backed by major investors including Kaiser Permanente and Town Hall Ventures, the organization is scaling its model with a mission-driven team.

• Answer incoming patient calls and provide professional front-office support.
• Schedule, reschedule, and confirm patient appointments using OptiMantra.
• Verify insurance eligibility and maintain accurate patient records under HIPAA.

SnappyCX connects businesses with remote talent. This role supports a growing psychiatry practice seeking a virtual receptionist.