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Global Unlimited PTO

  • Ensure portfolio of mid-level schools/districts effectively use MagicSchool.
  • Manage projects, oversee customer relationships, and help clients integrate MagicSchool.
  • Drive product adoption, deepen usage, and secure renewals, helping partners achieve goals.

Customer Success Account Management Problem Solving Communication

15 jobs similar to Customer Success Manager, Mid-Market

Jobs ranked by similarity.

US Unlimited PTO

  • Lead high-level strategic partnerships across major Texas school districts.
  • Drive customer adoption and lead renewal efforts.
  • Build deep trust with district executive leadership.

MagicSchool is a generative AI platform for teachers. They are a fast-growing company with over 7 million teachers using their platform, working towards real social impact with a passionate community.

US

  • Own customer retention and growth: Secure renewals and identify opportunities for expansion.
  • Drive adoption and outcomes: Ensure customers are achieving measurable value from our solutions.
  • Build trusted relationships: Engage stakeholders across all levels of the institution to strengthen advocacy.

Turnitin partners with educational institutions to promote honesty, consistency, and fairness. Their diverse community of colleagues are unified by a shared desire to make a difference in education with team members in over 35 countries.

US

  • Design and lead proactive programs to maximize adoption of AI solutions.
  • Act as the primary advocate for partners, ensuring their needs are addressed.
  • Troubleshoot problems, working cross-functionally with engineering, product, and data teams.

CollegeVine deploys powerful AI agents in complex, regulated industries, specializing in building the systems that enable autonomous agents to operate entire functions securely and reliably. Originally founded in 2016, they have raised over $66m in venture funding and became a fully remote company in 2020.

Global Unlimited PTO

  • Develop and standardize multimodal enablement programs to ensure consistent execution and high-impact skill development across all CSM tiers.
  • Analyze CSM performance data and feedback to surface operational patterns, reporting actionable insights and strategic recommendations to leadership.
  • Partner with Product and Marketing teams to translate new features into actionable workflows, ensuring the CS org is fully prepared for product launches and seasonal peaks.

MagicSchool is the premier generative AI platform for teachers. They are a fast-growing company that is working towards real social impact with more than 7 million teachers from all over the world on their platform.

Canada Unlimited PTO

  • Close deals and develop a robust pipeline to achieve booking targets.
  • Position MagicSchool as the preferred solution for large K-12 school districts.
  • Cultivate strong relationships with superintendent cabinet members to drive consensus and procurement decisions.

MagicSchool is the premier generative AI platform for teachers, with over 7 million teachers worldwide using the platform. They're a fast-growing company working towards real social impact and have a passionate community.

Global Unlimited PTO

  • Design and implement a zero-touch renewal process for the Digital segment.
  • Shift support-heavy tasks out of manual CSM workflows.
  • Launch automated adoption sequences that drives a 15% increase in product adoption.

MagicSchool is the premier generative AI platform for teachers. They are just over 2 years old, and more than 7 million teachers from all over the world have joined their platform. We're working towards real social impact, with a unique culture built on relationships, trust, communication, and collaboration with our team.

Philippines

  • Own the success of a student caseload across consumer and/or B2B programs, driving engagement, retention, satisfaction, and completion.
  • Coach students through onboarding, study planning, habit formation, time management, motivation, and accountability.
  • Analyze student- and cohort-level data to identify trends, risks, and opportunities, translating insights into actionable recommendations.

Springboard is an education and workforce development company on a mission to bridge critical skills gaps by enabling individuals to access high-quality, job-aligned training. They offer flexible, mentor-led programs in high-growth fields and partners with employers, healthcare systems, and workforce organizations to deliver programs that build durable talent pipelines, producing measurable business and workforce outcomes.

$69,000–$92,400/yr
US

  • Build strong, senior-level relationships with MLS leadership.
  • Develop and execute tailored growth strategies.
  • Maintain consistent account management practices.

CubiCasa is developing a scalable way to acquire property interior data by helping real estate professionals capture floor plans with their mobile app. Since 2015, they have delivered over 3,000,000 floor plans to thousands of companies, valuing collaboration, simplicity and customer satisfaction.

Europe Unlimited PTO

  • Achieve quota by closing deals and ensuring robust pipeline development.
  • Establish presence for our platform as the preferred solution in K-12 school districts.
  • Build and nurture relationships with superintendent cabinet members to drive consensus.

Jobgether uses an AI-powered matching process to ensure candidate applications are reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

LATAM

  • Act as an advocate for our customers to help them achieve business outcomes.
  • Bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
  • Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses.

ServiceNow is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers. They connect people, systems, and processes to empower organizations to find smarter, faster, and better ways to work and include 85% of the Fortune 500®.

$110,000–$140,000/yr
Global

  • Drive customer engagement, retention, and advocacy through impactful marketing programs.
  • Cultivate strong relationships with educators, ensuring they experience the value of programs.
  • Gather and analyze customer engagement and product usage insights.

Jobgether is a platform that connects job seekers with companies using AI-powered matching. They ensure applications are reviewed quickly and fairly, identifying top-fitting candidates for hiring companies.

Europe

  • Own the day-to-day success of assigned clients, focusing on adoption, account health, and retention at scale.
  • Serve as a trusted partner by sharing relevant best practices and resources to customers.
  • Develop and maintain a detailed understanding of client use cases and document findings to support continuity and scale.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

North America

  • Act as an advocate for our customers.
  • Oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products.
  • Bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.

ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

US Canada 8w maternity 8w paternity

  • Partner directly with Small Business and Mid-Market customers to support their recruiting operations.
  • Make it easy for customers to love GoodTime and make our customers feel heard and taken care of!
  • Drive product adoption by building exceptional relationships and intimately understanding our customer’s processes.

GoodTime is the leader in complex interview scheduling automation for enterprise talent teams. Built for scale, their platform handles the complexity others can’t. Their Culture of Entrepreneurship is built on three pillars; autonomy, accountability, and collaboration.

US

  • Lead, coach, and develop a blended team of Customer Success Advisors (CSAs) and Technical Leads (TLs).
  • Drive measurable outcomes in customer adoption, value realization, renewal readiness, and overall account health.
  • Serve as the Customer Success product SME for aligned PerfectServe solutions.

PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. They have seen an 88% growth rate over the past three years and need strong team members to help them continue to grow!