Key member of the implementation team and operates at the intersection of clinical workflows, customer engagement, product development, and technical operations.
Leads and supports end-to-end customer onboarding, from pre-sales product demonstrations through implementation, training, and post-go-live support.
Delivers effective and personalized training to radiologists, technologists, and administrators—both remotely and onsite—while also configuring administrative and user preferences, mapping exams, and providing high-level technical support for software and hardware environments.
Develop and deliver best-in-class training for Intuitive’s emerging robotic platforms.
Enable clinical users to transition from onboarding through independent proficiency.
Provide advanced clinical and technical guidance during procedures, ensuring safe and effective system use.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care. Their technologies, like the da Vinci surgical system and Ion, have transformed how care is delivered for millions of patients worldwide. They are a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human.
Responsible for implementation and support of applications and works with end users to troubleshoot and correct problems.
Researches and evaluates a variety of solutions to provide end users with high quality, efficient products.
Participates in the planning, development, implementation, maintenance, support and evaluation of clinical or business application systems.
The University of Kansas Health System is a world-class healthcare provider and destination for complex care and diagnosis. They are driven by their commitment to service, continuous improvement and to the highest degree of excellence.
Configure the Sona platform to meet customer requirements, ensuring a smooth and successful implementation. Manage multiple implementations, translating specifications into a fully functional system while collaborating with customer and internal teams. Run UAT with customers, adjust configurations based on feedback, and maintain the Solution Design Document.
Sona is the next generation of AI-native, frontline workforce management helping organizations to staff more intelligently and empower their teams.
Oversee strategic and day-to-day management of the clinic’s technological infrastructure and systems, and optimize the electronic health records (EHR) platform.
Develop and execute technology strategies that align with the clinic’s goals for growth, efficiency, and high-quality client care.
Coordinate with external vendors to maintain and enhance IT resources.
Our client is a large private practice clinic founded in 2009, with strong ties to academic institutions, hospital-based programs, and community service providers.
Deliver concierge-level support to customers, differentiating Twist Bioscience as a biotech leader. Interact with customers engaged in genetics research at universities and in the private sector. Achieve high customer satisfaction scores and drive loyalty to our products.
Twist Bioscience synthesizes genes from scratch, known as “writing” DNA and provides precision at a scale that is otherwise unavailable to our customers.
Field incoming client communications via phone, chat, and online customer portal. Train end users on how best to use PerfectServe’s phone, mobile, and web applications. Own basic-to-advanced troubleshooting efforts, identify root cause(s), and make configuration changes to resolve the issue.
PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care.
Support live clinical cases across multiple accounts, using your understanding of Noah technology to advise HCPs during surgery. Assist with procedural setup and staff education. Partner with sales and marketing for account success, ensuring KPI collection and clinical documentation.
Noah Medical is building the future of medical robotics and targeting early diagnosis and treatment of patients across multiple indications.
Deliver impactful training to practice locations, including newly acquired sites.
Conduct hands-on observations of clinic workflows to provide actionable feedback.
Create and deliver educational materials to implement new and updated workflows.
Mosaic Health is a national care delivery platform focused on expanding access to comprehensive primary care for consumers with coverage across health plans.
Responsible for implementing a standardized customer support methodology inspired by best practices. Automate customer workflows using tools like Monday, Make, and Zapier. Develop a structured process for creating client case studies to showcase successes.
Nous sommes une entreprise spécialisée dans l’accompagnement de TPE/PME et entrepreneurs en hypercroissance.
Conduct client training in preparation for Go-Live events, following Nextech’s standard implementation methodology.
Investigate and resolve client issues during implementation and go-live.
Partner with internal teams to ensure successful implementation and alignment with client needs.
Nextech is a leader in specialty healthcare technology solutions. They are committed to hiring and retaining talent and invest in their employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.
Work closely with the Clinical Sales Manager to gain knowledge in all aspects of the business to include technical, clinical, and sales. Train to be a da Vinci® Surgery technical and sales expert across all primary surgical specialties to develop surgical robotics programs in the assigned territory. Maximize the utilization of installed da Vinci® Surgical Systems by leading product demonstrations/in-services and sales activities.
At Intuitive, they believe that minimally invasive care is life-enhancing care and strive to foster an inclusive and diverse team, committed to making a difference.
Field inbound support requests through the Yondr hub support inbox. Process zero dollar orders and onboard partner schools getting complimentary access for the 25-26 school year. Document support tasks and complementary transactions in our internal CRM.
Yondr creates phone-free spaces for artists, educators, organizations and individuals around the world, to encourage genuine connection and more.
Leads the technical implementation of Intuitive’s digital solutions across hospital systems.
Partners with sales to establish relationships with IT and digital stakeholders.
Synthesizes field learnings and customer feedback to Product and Engineering.
Intuitive is dedicated to minimally invasive care through ingenuity and intelligent technology. As a leader in robotic-assisted surgery for over 25 years, they foster an inclusive and diverse team committed to healthcare innovation.
As a Forward Deployed Software Engineer III, you will build custom solutions that unlock the potential of our healthcare data map and advance Komodo's full-stack strategy. Implement algorithms, APIs, and custom features for customer use cases. Collaborate with Data and Product teams to introduce best-in-class methodologies for deployed solutions.
Komodo Health's mission is to reduce the global burden of disease through smarter use of data and the Healthcare Map, the industry’s largest view of the U.S. healthcare system.
Provide technical support and troubleshooting for Radiology IT systems.
Work with radiologists, technologists, and IT staff to address system issues.
Document all troubleshooting activities and resolutions to maintain accurate case records
Intelerad's medical imaging solutions streamline information flow, simplifying complex processes and maximizing efficiencies. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees and empowers nearly 2,000 healthcare organizations globally.
Support operational planning, start-up, execution, and close-out activities for Phase 3 clinical studies in HCM.
Oversee CROs, vendors, clinical sites, and external partners to ensure delivery of high-quality data, adherence to timelines, and compliance with GCP and regulatory requirements.
Lead selection, onboarding, and oversight of CROs, central labs, imaging vendors, and specialty service providers.
Braveheart Bio is a Bay Area–based biopharmaceutical company pioneering best-in-class therapies for cardiovascular disease.
Lead ClassDojo’s post-sales motion across onboarding, implementation, and long-term partnership management.
Oversee a team of district onboarding managers and district partnerships managers.
Set the strategic vision for the Success team and define key performance indicators.
ClassDojo’s flagship app is the #1 communication app connecting K-8 teachers, children, and families, globally use it to share what’s happening throughout the day.