Source Job

Answer inbound calls with customer service framework communication. Assist with appointment scheduling, follow up on missed appointments, and confirmation calls. Triage calls to determine if it is a request, inquiry, complaint or grievance, to escalate, resolve and conduct service recovery.

New York Psychotherapy and Counseling Center (NYPCC) is a leader in community mental health, serving over 15,000 clients each month across four locations.

• Provide administrative support across client-facing operations.
• Manage inbound and outbound communications and update CRM systems.
• Maintain regulatory compliance and support cross-department efforts.

Sentry Credit is a company specializing in collections operations.

• Answer incoming inquiries from patients, answer questions, and schedule appointments
• Make outbound phone calls to patients, pharmacies, and insurance companies
• Create and triage tickets in ServiceNow

Talkiatry transforms psychiatry with accessible, human, and responsible care. They’re a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality treatment.

• Conduct biopsychosocial intake assessments to evaluate client needs.
• Serve as the first point of contact for potential clients, creating a welcoming environment.
• Determine the most appropriate level of care for each client, aligning with their goals.

Guidelight Health is a cutting-edge behavioral healthcare company dedicated to transforming lives through high-quality PHP and IOP services.

• Handle communications via phone, email, voicemail, faxes, and chat.
• Conduct thorough intake assessments to understand patient needs and match them with an appropriate provider.
• Ensure all patient interactions and transactions are accurately documented in the Electronic Health Record (EHR) system.

LifeStance Health is a mental healthcare provider striving to help individuals, families, and communities with their mental health needs. They are the fastest-growing mental health practice group in the country, valuing belonging, empathy, courage, and teamwork.

Conduct biopsychosocial intake assessments to evaluate client needs. Serve as the first point of contact for potential clients, creating a welcoming experience. Determine the most appropriate level of care for each client.

Guidelight Health is a cutting-edge behavioral healthcare company dedicated to transforming lives through high-quality PHP and IOP services.

• Handle inbound participant and TPA calls, emails, and voicemails.
• Resolve client issues, concerns, and inquiries regarding benefit programs.
• Support the outside sales team by researching and assisting with operational questions.

Five Star Call Centers provides customer service solutions. They focus on delivering exceptional customer experiences in a fast-paced environment.

• Work to build rapport with help seekers by showing empathy and creating a safe, non-judgmental space
• Complete risk assessments to ensure the safety and well-being of callers experiencing a crisis.
• Develop crisis stabilization plans with callers, utilizing clinical support to ensure the implementation of the least invasive interventions possible, prioritizing their well-being and autonomy;

The Opportunity Alliance works with people to build better lives and stronger communities. They provide advocacy, leadership, and support to identify the goals and address the needs of individuals, families, and communities. The Opportunity Alliance is a dynamic, results-focused Community Action Agency providing approximately 50 integrated community-based and clinical programs serving more than 20,000 people annually throughout the state of Maine.

• Handle inbound and outbound calls, conduct surveys, and gather feedback.
• Ensure customer satisfaction and help clients improve their business strategies.
• Collect and record accurate data from each call to provide detailed reports.

Kestell Company REALTORS is seeking a highly motivated and customer-centric individual to join their growing team as a Remote Call Center Agent.

• Provide 1:1 virtual follow-ups with customers as they learn to use purchased products.
• Manage multiple projects and ensure on-time deliverables.
• Maintain strong communication skills and comfort in a customer-facing environment.

Bloomerang's powerful giving platform and stellar support enable tens of thousands of nonprofits to raise more, recruit more, and retain more.

Answer high volume of incoming calls and place outbound calls, responding to patient inquiries related to healthcare services. Act as primary point of contact for patients via phone, email and chat systems. Convert calls to scheduled appointments for CHOICE clinics.

CHOICE is the largest provider of pediatric dental care in the Southwest United States, and we pride ourselves on delivering high quality care to children in our communities.

• Provide customer service and interpersonal communication skills to support the ICE law enforcement mission.
• Maintain public and community relations by answering incoming calls and processing web tips.
• Review, analyze, and process tips for further action.

SteerBridge Strategies is a CVE-Verified Service-Disabled, Veteran-Owned Small Business delivering professional services to the U.S. Government and private sector.

Configure Omada systems and monitor internal readiness for customer onboarding/offboarding. Manage the lifecycle of reporting requests, providing updates to CSMs and customers. Investigate, triage, and resolve cases from external customers and internal stakeholders.

Omada Health is on a mission to inspire and enable people everywhere to live free of chronic disease.

• Serve as the primary point of contact for clients and develop strong relationships with key stakeholders.
• Understand clients' business objectives and help them achieve their goals by providing expert guidance and advice.
• Proactively identify and address client concerns and issues, and develop solutions to improve their experience.

Insight Assurance is a global audit firm on a mission to transform how organizations achieve cybersecurity and compliance.

• Deliver exceptional customer service to external and internal customers.
• Answer incoming calls and handle inquiries related to scheduling and general information.
• Ensure administrative and financial preparation of patients prior to their visit.

Oregon Health & Science University values a diverse and culturally competent workforce. They are an equal opportunity, affirmative action organization that does not discriminate against applicants.

Build rapport with families, healthcare providers, and insurance companies in a compassionate and efficient manner over the phone. Educate potential families about the evaluation appointment, treatment process, and insurance process. Handle variable call-volume on multiple queues, averaging 40 to 70 calls a day.

Cranial Technologies is dedicated to researching, diagnosing, and treating plagiocephaly (commonly called flat head syndrome).

• Maintain full ownership and accountability for initiating phone contact to potential study participants.
• Conduct phone-based pre-screening interviews for potential study participants to determine pre-qualification status and eligibility for onsite screening visits.
• Input and record patient information and call notes into CTMS database and other portals and systems in compliance with standardized patient enrollment processes and procedures.

M3 Wake Research is an integrated network of premier investigational sites meeting the clinical research needs of global biopharmaceutical organizations.

• Manage client crises using evidence-based interventions, providing risk assessment and safety planning.
• Identify roadblocks to clinical care and connect clients to the ideal treatment using Lyra’s proprietary software.
• Independently manage a caseload of complex, multi-need clients.

Lyra Health is the leading provider of mental health solutions for employers, supporting more than 20 million people globally. They have delivered 13 million sessions of mental health care and are known for their AI-powered platform and focus on improving access to high-quality mental healthcare.

Connect with potential clients and schedule appointments for our travel advisors. Help gather basic travel details and ensure a smooth start to each client’s vacation planning process. Reach out to potential clients by phone, email, or messaging.

Destination Knot connects potential clients and schedule appointments for our travel advisors while working from home, helping gather basic travel details.

Conduct evidence-based therapeutic sessions for children, families, and individuals in person or via telehealth. Develop and implement goal-oriented treatment plans. Complete documentation by a given deadline and in compliance with program and state regulations.

AthenaPsych is a New York State mental health-approved provider of community mental health services for children, adults, and families.