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Responsible for managing the delivery of professional services to customers. Leads the Professional Services and Technical Account Management (TAM) teams. Implement service strategies, maintain operational standards, and optimize tools and methodologies.

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it.

Define ServiceNow’s strategic partner ecosystem by identifying, recommending, building, and executing strategic partnerships with ISVs. Develop partnerships that provide ServiceNow a competitive advantage in the market by delivering expanded value to end-customers. Drive partner revenue and influence higher retention and expansion of ServiceNow’s solutions.

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

Lead all Technical Services delivery across NAM, ensuring consistent, high-quality execution. Build, develop, and mentor a high-performing technical organization. Advance automation and AI across Cloud & Cortex professional services and customer success engineering to improve scale and consistency.

Palo Alto Networks' mission is being the cybersecurity partner of choice, protecting our digital way of life and committed to shaping the future of cybersecurity.

• Provides business and/or technical leadership with Consultants, Customers, and Partners.
• Leading and growing a team of experts who consult, implement, and configure the ServiceNow Technology Workflows products.
• Support services sales teams in sales pursuits, to ensure the accurate solution and scope are being proposed

ServiceNow's technology makes the world work for everyone, and their people make it possible. With more than 7,700+ customers, they serve approximately 85% of the Fortune 500, and are proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.

Lead the design, implementation, and governance of enterprise data security programs. Protect sensitive client and corporate information and ensure regulatory compliance. Collaborate across IT, compliance, legal, and business units to advance the firm's data protection capabilities.

J.S. Held, a global consulting firm providing specialized technical, scientific, financial, and advisory services.

• Work on key strategic projects for ServiceNow, driving actionable recommendations and results.
• Help drive the operational cadence of various businesses and functions.
• Develop project scopes and objectives, involving all relevant stakeholders.

ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations for better work. The company embraces a fast-paced, collaborative, and innovative high-growth environment.

• Develop and execute comprehensive partner operations strategies aligned with large, complex deal cycles and overall AMS GTM objectives.
• Oversee AMS partner operational initiatives, including process improvement, workflow optimization, and enablement of internal and partner teams for scalable growth and productivity.
• Leverage analytics and KPIs to monitor AMS partner and channel performance, deal velocity, and business impact, providing actionable insights for decision-making.

ServiceNow provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

• Define and evolve Procurify’s platform architecture across data, AI, and core systems.
• Lead complex architectural and design reviews across multiple teams.
• Partner with Data and AI teams to design next-gen AI infrastructure and systems that enable intelligent automation.

Procurify is on a mission to give all organizations unprecedented visibility and control over their business spend by unifying data across procurement, AP, and expenses.

Develop automation workflows, optimize infrastructure tools, and drive operational efficiency. Implement AI-powered solutions that integrate with enterprise systems. Design, develop, and deploy automation scripts and tools to replace manual tasks.

DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation, headquartered in Tempe, Arizona and Dallas, Texas.

As the go-to expert for Microsoft Security, confidently address customer questions and provide practical solutions. Manage the full project lifecycle from exploration to deployment and operationalization of Microsoft Security solutions. Assess client environments and provide actionable Microsoft security recommendations.

Critical Start is a cybersecurity company that delivers 24x7 AI-accelerated, human-validated detection, investigation, and response across IT and OT.

• Partner with Customer Success leadership to understand evolving needs, priorities, and pain points across the post-sales organization.
• Program-manage the design, build, and rollout of AI-powered workflows across the customer lifecycle, working closely with engineering, product, and data teams.
• Drive adoption and measure impact, leading change management efforts and reporting on usage, efficiency gains, and customer outcomes.

Vanta helps businesses earn and prove trust by continuously monitoring and verifying security. They empower companies to practice better security and prove it with ease and have a kind and talented team, with many succeeding without prior security experience.

• Lead technical project deliveries, including analysis and code optimization.
• Plan and execute Dynamics 365 Finance and Supply Chain projects.
• Collaborate with project managers and analysts to translate client needs.

Ludia Consulting is a fast-growing and innovative consulting firm specializing in Microsoft Dynamics Finance & Supply Chain, Customer Engagement, and Power Platform. They foster a supportive environment for professional growth and community involvement.

• Develop and execute Serco’s enterprise cloud and network strategy aligned with corporate growth, digital transformation, and sustainability objectives.
• Lead, mentor, and develop cross-functional teams of cloud engineers, network engineers, and system administrators, fostering a culture of continuous improvement and automation.
• Implement robust security measures and governance frameworks (zero-trust principles, NIST 800-171, and CMMC) to safeguard all infrastructure.

Serco Inc. is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation.

• Develop and implement delivery strategies that align with organizational goals.
• Build a strong Global Delivery and Operations engine to enable growth and profitability.
• Drive initiatives related to service delivery efficiency and operational excellence.

Rackspace Technology is a multicloud solutions expert, combining expertise with leading technologies across applications, data, and security to deliver end-to-end solutions. Named a best place to work year after year, they attract and develop world-class talent.

• Develop and execute change management plans for AI and digital transformation initiatives.
• Conduct stakeholder analysis, impact assessments, and readiness evaluations.
• Deliver communication materials, job aids, training content, and engagement activities.

SMX is an Equal Opportunity employer including disabilities and veterans. Selected applicant may be subject to a background investigation and/or education verification.

The AI Architect will drive Magna’s AI vision from concept to commercialization. You will design and implement AI systems and lead development teams. You will also partner with executives to identify opportunities, drive adoption, and deliver measurable value.

Magna Legal Services provides end-to-end legal support services to law firms, corporations, and governmental agencies throughout the nation.

• Define and implement the roadmap for Core IT Business Applications, ensuring scalability, security, and alignment with business needs.
• Manage IT Business Application contracts like Microsoft Enterprise Agreement (EA), Microsoft Products and Services Agreement (MPSA), and Microsoft Customer Agreement (MCA).
• Partner with stakeholders to translate business requirements into technical solutions.

Bruker is a leading global manufacturer of analytical measurement systems for the life and material sciences.

Act as an Industry Subject Matter Expert driving solutions conversation based on the needs of clients Industry. Develop and nurture strong relationships with key client stakeholders, serving as a trusted advisor throughout their Azure-based technology transformation and Data & AI journey. Lead the creation of reference architectures, documentation, and intellectual property that ensures secure, scalable, and profitable service delivery.

At 3Cloud, we hire people who aren’t afraid to experiment or fail.

• Be the primary contact who helps managed service providers deliver strong security awareness outcomes for their client portfolio.
• Own the full partner journey—from initial onboarding and training through renewals and growth.
• Ensure every MSP partner has the knowledge, tools, and support needed to maximize value across all their customer deployments.

KnowBe4 is an AI-driven Human Risk Management platform empowering organizations to strengthen their security culture. They are an industry standard with high customer retention rates, valuing radical transparency, extreme ownership, and continuous professional development in a welcoming workplace.

Craft and position solutions that help enterprise clients unlock value through applied AI. Lead discovery and pre-sales engagements, crafting proposals, RFP responses, and pitches. Translate client objectives into actionable solution roadmaps, working closely with experts.

Nearform is an independent team of data & AI experts, engineers, and designers who build intelligent digital solutions and capability at pace.