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Canada 4w PTO 16w maternity 16w paternity

  • Lead two engineering squads and 11 engineers to deliver customer trust products with disciplined execution.
  • Partner with product and design to shape priorities, evaluate tradeoffs, and drive technical decisions.
  • Develop senior engineers, advance AI-enabled workflows, and strengthen engineering culture.

Engineering Management Technical Leadership Execution Product Thinking AI Fluency

20 jobs similar to Engineering Manager, Customer Trust

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US Unlimited PTO

  • Lead, mentor, and develop a team of engineers through coaching, performance management, and career development.
  • Partner with Product, Design, QA, and stakeholders to deliver scalable, reliable, customer-focused solutions.
  • Drive technical strategy, engineering standards, and operational excellence across the full development lifecycle.

First Due provides transformative, end-to-end software solutions for fire and EMS agencies to prevent first responder injury or death. They foster a culture of accountability, continuous improvement, and high performance in a fully remote environment.

Canada

  • Lead, develop, and support engineers across Marketing and Consumer Privacy pillars, fostering an environment for high performance and growth.
  • Partner with Product Managers and technical leads to translate business priorities into clear engineering plans and execute roadmaps.
  • Build strong partnerships across Engineering, Product, Marketing, Privacy, and Legal to ensure privacy-aware engineering and reliable systems.

Affirm is a financial technology company that offers consumers a clear and predictable way to pay over time. The company is a remote-first organization that prides itself on transparency, craft, and inclusive benefits.

Canada Unlimited PTO

  • Shape engineering strategy and align the executive team on product and technology bets.
  • Lead and mentor a high-performing distributed engineering organization through rapid change.
  • Drive technical credibility and adoption of AI tools while maintaining a strong culture.

Honeycomb is an observability platform that helps developers understand and debug complex production software systems. The company is a fully distributed, passionate team of over 200 people, backed by Series D funding and recognized as one of Forbes' Best Startups.

$104,000–$170,400/yr
Canada

  • Lead a team producing high-quality training data and evaluations for advanced AI models.
  • Review engineering-domain work, uphold quality standards, and drive operational improvements.
  • Coach and develop AI Tutors while collaborating with engineering and human data teams.

Jobgether is an AI-powered job platform that connects candidates with partner companies using objective matching. This role is with a partner company focused on AI training data, offering a collaborative, remote-first environment emphasizing autonomy and continuous learning.

$200,000–$230,000/yr

  • Lead, mentor, and grow a high-performing team of engineers, including hiring and career development.
  • Set technical direction and roadmap, translating ambiguous product and customer needs into clear priorities.
  • Stay deeply engaged in architecture and partner with cross-functional teams to drive complex initiatives from idea to production.

Federato is an AI-native platform bringing agentic AI to the full insurance policy lifecycle, transforming how insurance work gets done. Having raised $180 million and growing fast globally, the company values speed, first-principles thinking, and a fun, collaborative culture.

Australia

  • Lead a team of Customer Engineers accountable for customer health, retention, and expansion outcomes.
  • Coach and develop Customer Engineers through feedback, performance management, and individual development plans.
  • Run the operational cadence, including account reviews, pipeline syncs, escalation triage, and AI adoption.

Pendo is a product analytics and digital adoption platform founded to improve software experiences. It is a fast-growing startup backed by leading investors, with a hybrid culture and values like 'Bias to Act' and 'The Team is Pendo'.

$229,000–$258,000/yr
United States UK Unlimited PTO 18w maternity 12w paternity

  • Own a portfolio of products end-to-end — the Guardener, hardened GitHub Actions, Chainguard Agent Skills, and emerging microVM-based products — from roadmap through implementation, rollout, and iteration.
  • Hire, lead, and grow a small team of strong engineers, remove blockers and create the conditions for them to do their best work.
  • Partner closely with Product on a roadmap with real deadlines, navigate ambiguous problems, and own quality and reliability.

Chainguard is the trusted source for open source, delivering hardened, secure, and production-ready builds of open source software to help organizations build faster, stay compliant, and eliminate risk. It is a venture-backed company with a remote-first culture and values of customer obsession, intentional action, and trust.

US

  • Lead a full-stack engineering team from problem definition through production and iteration.
  • Translate company goals into clear outcomes and a credible execution plan.
  • Ship AI-powered products and change how the team works with AI.

Brightwheel is a leading technology platform for early education, trusted by tens of thousands of providers and millions of educators and families. They are a distributed team with remote employees across every US time zone and select offices, backed by top investors.

Australia

  • Lead the engineering team responsible for Scheduling, guiding technical decisions and delivering customer improvements.
  • Shape technical direction by working with senior engineers on architecture and performance.
  • Partner with Product and Design to turn strategy into a focused roadmap with measurable outcomes.

Deputy is a global SaaS workforce management platform that transforms the workplace for hourly workers. They serve over 1.5 million workers across 100+ countries and foster a culture of innovation and belonging.

$170,000–$170,000/yr
Global 7w PTO

  • Lead the engineering foundation behind reliable, measurable, and scalable AI-powered features.
  • Build evaluation frameworks, observability tooling, and diagnostic infrastructure for AI agents in production.
  • Combine hands-on software engineering with technical leadership and people management.

The company builds AI-powered products with a focus on reliability, scalability, and evaluation infrastructure. It operates as a fully remote, globally distributed team with an ownership-oriented culture.

Europe Unlimited PTO

  • Lead a small engineering team as a hands-on player-coach, setting technical direction and owning delivery.
  • Ship AI-powered features to production while raising standards across observability, testing, security, and architecture.
  • Partner with Product and leadership to plan, prioritize, and follow through on complex technical work.

Usersnap is building AI-driven capabilities into its product, from automated setup to intelligent surveys and reporting. It is part of saas.group, a remote portfolio of 380+ SaaS professionals across 50+ countries, with a high-trust, flexible culture.

US Unlimited PTO 16w maternity 16w paternity

  • Build and grow a high-performing team by leading, coaching, and developing engineers while hiring strategically.
  • Drive execution across the government product roadmap, delivering FedRAMP/CMMC/NIST-specific capabilities.
  • Partner closely with Product and Design to translate ambiguous requirements into focused engineering plans.

Vanta is a trust management platform that helps businesses automate security and compliance, enabling them to build, maintain, and demonstrate trust. Founded in 2018, the company has a kind and talented team and is used by thousands of companies.

$200,000–$230,000/yr
US Unlimited PTO

  • Lead a team of backend engineers on Core Services, owning people, execution, and outcomes.
  • Stay technically credible on critical-path systems, reviewing designs and debugging as needed.
  • Champion an AI-native culture, using AI heavily in your own work and coaching the team.

Benepass provides a fintech platform that lets companies customize benefits for their employees' individual needs. Backed by leading investors, the company has raised ~$75M in equity and was listed on Inc. Magazine's Best Workplaces of 2023. They foster a culture of high trust, accountability, and AI-native work.

$201,250–$201,250/yr
US 4w PTO 12w maternity 12w paternity

  • Lead and develop a high-performing team of product managers and designers, building shared standards and rituals.
  • Partner with engineering, data science, and state engagement to drive cross-functional trust and adoption.
  • Set strategic direction and modernize workflows with AI-assisted practices to deliver impact at scale.

Recidiviz builds technology to help government leaders safely reduce incarceration and improve outcomes for people in the criminal justice system. The fast-moving nonprofit works with over 20 state partners, touches nearly half the country's incarcerated population, and values kindness, humility, and mission-driven collaboration.

EU

  • Lead, hire, coach, and develop multiple engineering teams, fostering an inclusive culture of ownership and continuous improvement.
  • Shape engineering priorities with Product Managers, balancing customer value, business needs, and technical excellence.
  • Provide technical direction, manage risks, and ensure reliable delivery through data-driven improvements.

Redcare Pharmacy is Europe's No.1 e-pharmacy, powered by passionate teams and cutting-edge innovation, striving for a healthy, collaborative work environment. With a focus on the vision "Until every human has their health," the company offers a purpose-driven career and values.

$200,000–$250,000/yr
US Unlimited PTO

  • Own hands-on technical contribution, team leadership, and delivery accountability for the engineering organization.
  • Manage technical execution, architecture, engineering quality, and production reliability with a focus on security.
  • Partner cross-functionally with product, customer experience, and leadership to drive platform vision.

Authorium is a high-growth GovTech SaaS company that helps government agencies modernize administrative operations by replacing legacy systems with a unified platform. The team is small but growing, moves fast, and collaborates across on-shore and off-shore squads to deliver mission-critical software.

$48–$57/hr
Canada 3w PTO

  • Build and scale an AI-powered marketing engine with agents and automations across advertising, content, reporting, and lifecycle campaigns.
  • Own marketing strategy, OKRs, and revenue metrics including CAC and payback, reporting directly to the CEO.
  • Lead hands-on campaign execution, CRO, lifecycle marketing, and a multidisciplinary remote marketing team.

A fast-growing B2B SaaS business specializing in AI-powered marketing automation. The role offers significant ownership and a player-coach culture working closely with the CEO.

Spain 5w PTO

  • Own performance management for the team: set clear expectations, give regular feedback, and address underperformance early.
  • Grow engineers through individual plans, coaching, code review, and stretch opportunities.
  • Stay hands-on in code and drive AI-native development while partnering with Product and Design.

Docplanner (Doctoralia) empowers patients with appointment booking and reviews while giving doctors technology to manage their practices. With 2,500+ employees and 90M+ monthly patients, we keep a startup mindset, embrace diversity, and are fully remote-friendly.

$163,000–$265,000/yr
US

  • Lead and scale engineering teams to deliver high-quality software for customer-facing products and internal platforms.
  • Provide technical leadership, manage and coach engineers across mobile and backend platforms, and drive Agile delivery.
  • Drive adoption of AI-assisted engineering workflows and communicate clear updates to executive stakeholders.

Fanatics is building a leading global digital sports platform, offering products and services across commerce, collectibles, and betting & gaming. With over 22,000 employees, the company is committed to relentlessly enhancing the fan experience and delighting sports fans globally.

US

  • Lead the Computer Backup engineering team, setting technical direction and owning multi-quarter delivery.
  • Take part in architecture discussions, code reviews, and technical decisions across desktop and backend.
  • Champion engineering quality and AI-assisted development to improve team productivity.

Backblaze provides reliable cloud storage and backup trusted by consumers and businesses in over 150 countries. It's a remote-first company focused on engineering quality, with hundreds of thousands of customers relying on its products.