Assist clients in planning and booking their ideal vacations by providing expert guidance on travel options, coordinating reservations, and ensuring a smooth experience from start to finish. If you have a passion for travel and love helping others plan memorable trips, this could be the perfect opportunity for you!

As a Senior Customer Support Specialist, you will play a key role on an elite customer support team by providing exceptional customer support via various communication methods and identifying and resolving immediate issues while proactively addressing future concerns. You will also document all customer interactions and educate billers on the value of using doxo.

Coordinates, monitors, and manages the follow-up on unpaid claims, ensuring follow-up and reimbursement appeals of unpaid and inappropriately paid claims. Identifies, researches, and ensures timely processing of billing errors and corrections as they relate to claims. Review and work all daily correspondence and appeal denied claims.

Assist clients in booking flights, hotels, and vacation packages, providing expert recommendations and ensuring a smooth booking experience. Manage reservations, address changes, and stay updated on travel trends to provide the best advice. Deliver exceptional customer service before, during, and after clients' travels.

The Customer Success Operations Manager I executes customer-related analysis and effectively and efficiently troubleshoots customer-reported issues with some leadership oversight. In addition, they are accountable for partnering with the internal team to support reporting on customer satisfaction through KPI development, analysis, and monitoring.

The Revenue Cycle Support Representative will support client business needs, troubleshooting and supporting all support aspects of the revenue cycle management process, requiring knowledge of billing, collections, and technical denials. They will foster relationships with clients and proactively identify opportunities for improved reimbursement.

The Customer Service Representative will act as a connection, establishing and building relationships with our customers, operating in a fast-paced environment with precision and competence. Responsibilities include handling high amounts of incoming calls and providing accurate information.

Responsible for developing client, broker, and vendor relationships and managing plan operations. Expected to support clients within the Major client segment with employers and group purchasers generally 2,000-10,000 employees. Charged with retaining their assigned book of business and identifying opportunities for growth.

You will be joining a hard-working group that is serious about providing exceptional service! We are looking for individuals who are dedicated, energetic and have a passion for providing outstanding customer service. Answer inbound calls and assist customers with specific requests/inquiries. Capture information and enter data into a computer in a timely manner.

As the Customer Support Specialist, serve as the first point of contact for customers, managing phone inquiries and a ticket queue system. Troubleshoot technical issues, provide step-by-step solutions, and escalate complex problems. Strong communication skills are essential to explain technical information in a clear and customer-friendly manner.