Develop training programs and instructional materials, and create detailed Visio process maps.
Manage a team of writers, edit documentation, and enforce style guide adherence.
Oversee documentation standards, quarterly reports, and system diagram run book maintenance.
DMI is a global professional services company specializing in digital strategy, design, transformation, and support. With over 2,100 employees and recognized as a Top Workplace in the USA and Remote, DMI fosters a diverse and rewarding culture centered on wellbeing.
Develop and execute customer success strategy to maximize retention, satisfaction, growth, and advocacy across a team of Customer Success Managers.
Establish scalable engagement programs, monitor KPIs like CSAT, NPS, and retention rates, and drive revenue growth through account expansion.
Partner cross-functionally with Operations, Sales, Marketing, and Product teams to ensure a world-class customer experience and serve as the voice of the customer.
Stratus is a market leader in brand implementation and maintenance, helping global brands show up consistently through exterior signage, interior branding, site refreshes, digital signage, and ongoing repair. The company fosters a supportive, collaborative culture with career growth opportunities, regular coaching, and mentorship.
Handle inbound service and reservation calls with professionalism and care.
Resolve customer requests efficiently, aiming for one-call resolution whenever possible.
Use internal tools and resources to independently assist customers.
World Travel Holdings is the nation's largest cruise agency and an award-winning leisure travel company with nearly 40 travel brands. Headquartered in Fort Lauderdale, FL, they offer a people-focused culture with a strong commitment to employee engagement and remote work.
Collaborate with Nurse Coordinators to support patients and manage testing logistics.
Assess patient needs with a focus on customer support, problem solving, and relationship management.
Use business system tools like QlikView and Salesforce to influence ongoing testing and drive revenue.
Natera is a global leader in cell-free DNA testing, dedicated to oncology, women's health, and organ health. The team consists of highly dedicated professionals from world-class institutions, caring deeply for their work and each other.
Own retention for a book of high-value Meal Program accounts, focusing on protecting GMV and reducing preventable churn.
Build strong, trusted relationships with customer admins and key stakeholders to ensure ongoing value and a smooth experience.
Proactively monitor churn signals, create retention plans, and partner cross-functionally to improve customer experience.
ezCater is the #1 food tech platform for workplaces in the US, making it easy for organizations to manage food needs and order from over 125,000 restaurants nationwide. The company values work/life harmony and offers a collaborative, high-performing environment with engaged and passionate colleagues.
Manage order-to-cash activities and process customer orders with precision into the order management system.
Act as primary contact for customer inquiries, resolving issues and providing tailored solutions.
Train channel partners on business processes, validate order accuracy, and ensure compliance with policies.
Syngenta Seeds is a global leader in developing and producing high-quality seeds for farmers, improving crop yields and mitigating risks like disease and drought. Headquartered in the US, the company fosters a collaborative culture with professional development opportunities and work-life balance.
Troubleshoot complex product and technical issues to determine severity and scope.
Manage escalated issues from Customer Support, Account Management, and Implementation teams.
Maintain customer ownership and leverage CRM tools like Salesforce to resolve inquiries.
Experian is a global data and technology company that powers opportunities for people and businesses worldwide. With 23,300 employees across 32 countries, we are a FTSE 100 company committed to innovation and inclusion.
Assist customers over phone, email, and chat with product and service questions.
Proactively identify solutions and resolve issues from start to finish.
Provide best-in-class service in a fast-paced environment with technical support.
Koala Health simplifies pet healthcare by delivering medications and health products directly to pet parents. It is a fast-growing veterinary pharmacy with a remote-first culture built on flexibility and trust.
Deliver structured customer training sessions to drive adoption of Keeper's cybersecurity platforms.
Facilitate virtual training sessions, workshops, and webinars while encouraging participant engagement.
Maintain training materials and documentation to support learning outcomes and customer success.
Keeper Security is a fast-growing cybersecurity software company that protects thousands of organizations and millions of people globally. The company is a pioneer in zero-knowledge and zero-trust security, recognized in the Gartner Magic Quadrant for Privileged Access Management.
Assist clients with booking, scheduling, and service coordination via email, phone, and messaging platforms.
Maintain accurate client records, documentation, and timelines to ensure seamless service delivery.
Provide professional, timely client support and collaborate with internal teams to optimize workflow.
Destination Knot is a client-focused coordination and services company that supports individuals and families with planning, scheduling, and reservation-related needs. As a structured, remote team, we prioritize organization, responsiveness, and a high standard of client experience.