Manage inbound customer calls and book service appointments.
Coordinate technician dispatch based on availability and location.
Maintain accurate records and escalate complex issues as needed.
Jobgether is an AI-powered job matching platform connecting candidates with hiring companies. It fosters a collaborative remote work culture with support and training for virtual assistants.
Review incoming cases, gather evidence, and take enforcement action to resolve risks quickly and accurately.
Monitor daily alerts, surface pattern observations, and support compliance documentation for applicants.
Collaborate cross-functionally within the Marketplace Supply organization to improve processes and track performance metrics.
Proof is a high-growth startup in the legal tech industry, founded in 2017, that offers a best-in-class legal services platform for law firms and property management companies. They are on a path to double their business this year and are building a team to scale rapidly, welcoming individuals from all backgrounds.
Lead customer-centered research and journey mapping to uncover experience gaps and drive improvements.
Facilitate workshops and collaborate with cross-functional teams to prioritize and implement CX solutions.
Measure outcomes and connect improvements to business value through data analysis and business cases.
Our partner is an established enterprise focused on customer experience and business performance. The culture emphasizes collaboration, trust, unity, growth, and care, with opportunities for professional development.
Lead enterprise onboarding engagements end to end, from kickoff to go-live and hypercare.
Manage complex digital menu and POS integrations, ensuring successful customer launches.
Mentor team members and help scale the onboarding function through process improvements.
PAR Technology Corporation has been a leader in restaurant technology for over four decades, empowering brands worldwide with innovative software and hardware. With over 100,000 restaurants in more than 110 countries, we offer Unified Customer Experience solutions and embrace a 'Better Together' culture.
Assist with group reservation requests and scheduling coordination
Communicate with clients on group details, confirmations, and updates
Maintain accurate records and track timelines for confirmations and changes
Destination Knot is a coordination-focused services company supporting clients with group-based scheduling, reservations, and experience planning. They emphasize accuracy, communication, and client satisfaction in a structured, process-driven remote environment.
Manage event registration and AV vendor communications for workshops.
Run virtual programs and update daily master trackers.
Support business development initiatives with account teams.
Vaniam Group coordinates program services and digital marketing for corporate events and workshops, focusing on customer satisfaction. The team operates in a fast-paced virtual environment with a collaborative culture.
Act as a crucial link between global engineering teams and internal product developers, owning incoming technical issues and pinpointing root causes.
Identify whether issues stem from the product, infrastructure, or third-party integrations, and provide workarounds, bug reports, or escalations.
Capture insights and publish solutions following KCS principles, and share user feedback with internal product teams to shape future improvements.
JetBrains creates intelligent software development tools for developers and teams. More than 15 million users and over 300,000 companies rely on their products, and they foster an open and inclusive workplace welcoming everyone regardless of background.