The Appeals Specialist II position plays a critical role ensuring that PEHP member and provider appeals are researched according to Master and Corporate Policy. This role performs reviews for medical, dental, FSAs, and enrollment appeals disputed by members or providers, requiring knowledge of PEHP policies and strong communication skills.

Handle customer interactions and inquiries, ensuring a smooth customer experience. You will provide assistance across different service areas, process transactions, and help maintain a high level of customer satisfaction. The associate will respond to calls, emails, and chats, while also identifying improvements to processes and customer service delivery.

Serve as the customer’s primary touchpoint, manage onboarding, conduct business reviews, and resolve issues. Collaborate with internal stakeholders to ensure a high-quality customer experience. Understand the customer’s experience, identify risks/opportunities, and share feedback with product and sales teams.

Compassionate Patient Advocate needed to help patients navigate the complexities of the healthcare system. Responsibilities include informing patients of their financial options, responding to patient and client queries, enrolling qualified patients into financial assistance programs, & coordinating the delivery of free medications and assistance payments.

Provide customer service with regard to the installation, operation and maintenance of products and applications as well as answer other types of inbound customer queries with an emphasis on Customer Care by offering personalized solutions. Troubleshoots and resolves technical issues using established diagnostics tools and procedures.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond in a collaborative and engaging environment. Interact with people from all walks of life, resolving high level consumer issues in a fast-paced environment, assisting policy holders, and providing recommendations.

As a Licensed Insurance Representative, you are responsible for finding innovative ways to respond to varying questions, issues, and concerns, providing excellent customer service through active listening, and working with confidential customer information sensitively in a collaborative, engaging environment.

You will play a pivotal role in ensuring that our clients receive exceptional support and assistance with their payment processing needs. Serve on a team responsible for frontline ticket support, providing timely solutions and technical support. Assist customers with inquiries related to their daily payment reconciliation and troubleshoot technical issues with terminals.

Research, resolve and respond to customers regarding their car rental experience worldwide, covering all aspects of the customer’s interaction with the company. You will communicate policies and procedures, negotiate solutions, and foster customer satisfaction. Your responsibilities will include resolving customer inquiries, providing accurate rental terms, and entering data into company systems.

Responsible for developing client, broker, and vendor relationships and managing plan operations. Expected to support clients within the Major client segment with employers and group purchasers generally 2,000-10,000 employees. Charged with retaining their assigned book of business and identifying opportunities for growth.