Serve as the first point of contact for support requests via ticketing system, email, or chat.
Troubleshoot and resolve common issues related to account access, site functionality, and general platform inquiries.
Document incidents, track resolution progress, and communicate updates to stakeholders.
Oddball is a company that brings quality software to the federal space, improving the daily lives of millions of people. They value learning and growth and the ability to make a big impact at a small company.
Own the seller support experience, handling tickets, escalations, and live event issues.
Investigate problems end-to-end across payments, shipping, and platform tools.
Provide fast, empathetic support during live selling events where answers are needed in minutes.
Tilt is building a live selling platform that helps sellers run their business through community and personality. Backed by top investors, they are a fast-growing, mission-driven startup with a focus on trust and seller success.
Own a book of ~40-50 SMB accounts from kickoff through renewal, driving adoption and retention.
Lead customer onboarding end-to-end with a 30-day implementation timeline, configuring marketplace listings and integrations.
Serve as first responder for all inbound customer questions, triaging issues and facilitating renewals.
Suger helps revenue teams sell more effectively by simplifying workflows for buying and selling through cloud marketplaces. The company has ~300 customers, including enterprises like Snowflake and Workday, and a team of ~60 people with hubs in SF and Vancouver.
Deliver exceptional case experiences to dentists and orthodontists using 32Co.
Act as a key member of the clinical support team, solving problems and finding solutions.
Identify areas for improvement and scale the function as the company grows.
01Health is a health-tech company that started in dentistry with products like 32Co and Aerox Health, and is now expanding into multi-vertical healthcare with AI infrastructure. Backed by Balderton, it is a Series A startup with a growing team and a collaborative, inclusive culture.
Manage inbound SMS inquiries and engage in consultative conversations to understand patient needs.
Guide prospective patients toward scheduling consultations and coordinate appointments using scheduling tools.
Maintain accurate patient information in CRM systems and conduct follow-ups to support the decision-making process.
The hiring partner is a healthcare-focused organization that connects patients with appropriate care. The company values empathy, independence, and meaningful conversations, operating with a small, supportive team in a remote setting.
Execute targeted outbound campaigns via cold calling, email sequencing, and LinkedIn Sales Navigator to qualify new business opportunities.
Manage CRM data hygiene, maintain sales enablement workflows, and support performance analytics and reporting.
Coordinate with senior account representatives to schedule first calls, support forecasting, and assist marketing coordination.
We are a cleantech contractor providing comprehensive energy efficiency services for ESCOs and corporate clients, with six specialized units. ECM Holding Group is part of EMCOR, a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure.
Own client relationships from kickoff through renewal, leading onboarding and training on our AI audit platform.
Jump into operations, support sales calls, review deliverables, and build internal processes as needed.
Take ownership of problems and workflows without yet an owner, stepping into any role to keep the company moving forward.
Oath is an early-stage startup reimagining audit through an AI audit platform. They are a small, growing team seeking early employees who thrive on building and ambiguity.
You will respond to and resolve customer queries through all channels, enabling customers to get the most out of Paddle.
You will escalate advanced queries to appropriate internal channels.
You will continuously improve your knowledge of Paddle products to grow in your role.
Paddle offers SaaS companies a different approach to payments infrastructure as a Merchant of Record. They are backed by investors like KKR and serve over 6000 software sellers in 245 territories globally.
Respond to customer inquiries through email, chat, phone, and ticketing systems with professionalism and empathy.
Own assigned tickets from receipt through resolution, ensuring timely updates and accurate documentation.
Coordinate with internal teams to escalate and resolve complex issues while maintaining service level agreements.
Wing connects the world's best talent with winning teams, providing top-tier remote talent that takes ownership of operational work. The company is building a global workforce without borders, digitizing talent to help companies scale without overhead.
Manage the complete ticketing lifecycle using Sabre, including PNR creation, fare validation, ticket issuance, and processing exchanges, refunds, and voids.
Perform quality checks and monitor Sabre queues to ensure accurate and timely handling of time-sensitive booking tasks.
Collaborate with internal teams to coordinate urgent requests and contribute to process improvements for operational efficiency.
The partner company provides luxury travel services for high-value international clients. They operate with a global remote team and emphasize precision, performance, and continuous improvement.