Provide high-quality customer care to create a positive experience for customers and consumers.
Manage inbound calls and emails from customers with product questions, troubleshooting needs, and warranty support.
Work in a fast-paced environment with regular hours Monday through Friday 7:30am – 4:00pm PST, and optional weekend overtime.
Fortune Brands Innovations is an industry-leading home, security and digital products company focused on opportunities within the home, security and commercial building markets. They have transformed their workplace into an environment where smart, ambitious people have the support to reach their fullest potential.
Serve as the senior leader and dedicated strategic partner for Spring Health's largest payer customer
Develop collaborative working relationships with payer leadership to spearhead initiatives that drive meaningful impact, retention, and growth
Consistently demonstrate Spring Health’s value proposition and link to customer’s defined success metrics
Spring Health is on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. They partner with over 450 companies, providing care for 10 million people and are valued at $3.3 billion.
Assisting with account and payment-based questions and problems.
Sutherland Bulgaria is a company that provides customer service solutions. They offer a dynamic, multicultural environment where professionals can develop themselves and work for global leaders in various sectors. The company provides opportunities for international exposure and interpersonal skill development.
Serving as the first point of contact for members and providers.
Navigating multiple systems and balancing several interactions at once.
Documenting thoroughly, taking ownership of issues, and following through until every customer feels heard and supported.
Guidehealth is a data-powered healthcare company dedicated to operational excellence. They aim to make healthcare affordable, improve patient health, and restore fulfillment for providers. Driven by empathy and powered by AI, Guidehealth leverages remotely-embedded Healthguides and a Managed Service Organization.
Own and manage customer relationships to showcase the value of Greenhouse.
Serve as a trusted advisor, advocating internally for customer needs.
Team up with Implementation Strategists to ensure successful launch of new customers.
Greenhouse's mission is to make every company great at hiring. They are a remote-first company with shared office spaces and optional co-working spaces, offering a performance review program, bonus structure, and employee resource groups.
Administer FMLA, State, ADA, and company leaves, adhering to state and federal guidelines and customer policies.
Handle a high volume of Bilingual Spanish incoming calls promptly and professionally, providing efficient follow-up via phone and email.
Maintain complete and accurate leave documentation within our database, demonstrating respect and confidentiality for callers.
ComPsych is a global leader in organizational mental health, well-being, and absence management, dedicated to maximizing human potential in workplaces. They serve over 75,000 customers worldwide, impacting over 160 million lives across 200 countries, combining technology with human expertise.
Provide strategic and tactical direction for cloud capabilities.
Define and implement new processes to meet SaaS objectives.
Drive team performance by meeting key KPIs.
Elite is a trusted automation platform for law firm operations across the world’s largest and most successful law firms. Elite delivers a cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system.
Respond to customer enquiries via email and phone.
Handle customer complaints and collect feedback.
Contribute suggestions for improvement.
SIXT is a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. At SIXT, top-tier customer experience and outstanding customer service are their highest priorities and align their corporate strategy with foresight.
Provide first-line support to restaurant clients using PAR OPS in their daily operations.
Diagnose issues, provide clear resolutions, and escalate more complex problems as needed.
Collaborate with Senior Analysts, Team Leads, Concierge Services, and Level 2 Support.
PAR Technology Corporation has been a leader in restaurant technology for over four decades, empowering brands worldwide to create lasting connections with their guests. They provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries.
Field tier 1 customer inquiries by way of phone, email, chat, and our ticketing system across a range of products and services
Directly troubleshoot customer issues and resolve them by implementing attainable solutions
Empathize with customers by taking ownership and reassuring them that you will resolve their issues in a thorough, thoughtful, and timely manner
Granum is a leading software company providing solutions for landscapers and arborists across North America. They bring together LMN, SingleOps, and Greenius into one powerful software ecosystem with a highly collaborative, innovative, and supportive culture.