Assist 1099 service partners with onboarding and account management.
Monitor service dashboards and proactively reach out for real-time support.
Respond to delivery partner inquiries on Gladly via phone, e-mail, and text.
Fetch redefines multifamily living through package delivery, valet trash, Fetch Market, and Fetch Storage. They combine logistics, technology, and hospitality to shape the future of multifamily living and are operating nationwide with rapid growth ahead.
Manage a portfolio of ~40 Enterprise customer accounts.
Cultivate senior-level relationships with the customer base.
Analyze user engagement data to provide actionable insights.
Jobgether is a platform that uses AI to match job applicants with potential employers. They appear to have a modern culture, utilizing AI, and value flexible time off and recognition.
Act as a billing liaison between clients and company, resolving queries via phone and email.
Follow up on returned claims and keep clients informed of billing and payment statuses.
Collaborate with internal billing teams and customer success to resolve client cases and troubleshoot issues.
Smartway Energy Ltd provides client support. This is a full-time position and they value collaboration and client-focused individuals who are passionate about assisting clients.
Own the health and retention (90%+) of our mid-market customer portfolio, managing relationships through a combination of high-impact touchpoints and systematic engagement
Build the scaled success motion from scratch—develop playbooks, automated campaigns, and engagement frameworks that can grow with the business
Monitor account health and usage patterns to identify risks and expansion opportunities, then execute targeted interventions to drive outcomes
Runway is building AI to simulate the world through merging art and science. The team consists of creative, open minded, caring and ambitious people who are determined to change the world.
Serve as primary contact, building trusted relationships with IT security teams and CISOs.
Track onboarding, identify underutilized features, and offer guidance.
Collect feedback for Product Management to inform product roadmap.
Syteca Inc. delivers a cybersecurity platform dedicated to inside perimeter security with advanced user activity monitoring (UAM) and robust privileged access management (PAM) solutions. They have grown into a global cybersecurity provider for more than 1,500 organizations across every industry on every continent.
Manage a portfolio of existing, “live” customers on the SmarterDx platform
Develop deep relationships with customers at all levels, acting as the customer's trusted advisor, and providing guidance and knowledge to help them achieve their business objectives
Monitor client performance, report on financial impact to customer executives, drive product expansion, and work with sales to execute renewals
SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial.
Serve as the primary point of contact, building strong, trusted relationships.
Lead onboarding efforts to ensure smooth implementation and early customer success.
Drive product adoption through proactive engagement tailored to customer goals.
Kodiak Solutions transforms the healthcare industry through technology-driven solutions, specializing in healthcare finance, unclaimed property, risk management, and revenue cycle management. They aim to simplify and optimize processes for healthcare providers to focus on patient care.
Provide oversight of client account management team with a focus on member and client satisfaction.
Maintain regular contact with clients, client representatives, and other internal members of the account team.
Lead, coach and mentor team of Client Success Strategic Partners.
AffirmedRx aims to improve healthcare outcomes by bringing clarity, integrity, and trust to pharmacy benefit management. They are committed to making pharmacy benefits easy to understand and accessible, leading with clinical approaches and utilizing technology.
Help potential customers navigate our online shopping experience.
Resolve administrative and billing questions with urgency and clarity.
Use industry-leading support tools and CRMs to document interactions.
SimplyInsured aims to eliminate fear associated with health insurance. They empower small business owners by making health insurance transparent and accessible, supporting over 20,000 customers.
Serve as the primary contact for our current parents and students, providing timely and professional support via chat, email, WeChat, and phone.
Guide customer through the learning journey and help ensure students receive a smooth and positive learning experience.
Document issues, identify recurring patterns, and collaborate with internal teams to improve workflows and user experience.
Think Academy US is an education technology company providing K-12 extra-curricular learning services through science and technology. They foster children’s ability to think critically and strengthen their logic skills through innovative teaching techniques.