Remote Customer service Jobs • Communication

Answer 40-50 inbound calls per day, take payments, update demographics, provide claim status, and explain copays/deductibles. Must know how to interpret and explain EOB's and have excellent written communication skills with polite phone etiquette and problem-solving skills. The candidate should be proficient in Microsoft Excel and self-managed with keen attention to detail.

Ensure assigned customer base derives value from our products by leveraging digital communication channels and self-service resources. Minimize churn and maximize customer retention in a scalable and efficient manner. Drive product adoption, utilization, and expansion opportunities using customer data and analytics to monitor utilization and customer health, identify patterns hindering adoption.

As a Customer Success Specialist on the Inbound Support team, you will deliver white-glove service and value to our global customer base. You will manage customer engagements, collaborate with all Limble departments, consult with customers to provide training and problem resolution, report bugs, recommend best practices, escalate at-risk customers, coordinate product demos, and maintain organized task lists.

Join the team as a Patient Account Representative, resolving outstanding insurance claims and ensuring accurate patient billing. The role involves investigating overdue account balances, contacting responsible parties, and resolving issues impacting timely collections. The position requires attention to detail, problem-solving skills, and a passion for patient care.

A Customer Success Manager at PeopleGrove is the strategic advisor to our customers. This role is pivotal in showcasing the value of PeopleGrove's solutions, driving adoption, and ensuring that each customer achieves their desired outcomes and experiences a clear return on investment. We offer a competitive salary along with a comprehensive benefits package, including comprehensive health coverage and flexible PTO.

Manage a portfolio of small business clients, partnering closely with them to ensure they fully leverage our SaaS platform for e-commerce accounting automation. This role involves becoming a platform expert, proactively engaging customers to understand their specific workflows, troubleshooting adoption barriers, and guiding them to maximize efficiency and value from their investment in Webgility, acting as their primary strategic advisor.

The Behavioral Health Call Specialist reports to Director of Behavioral Health and is a member of the Behavioral Health team. The Behavioral Health Call Specialist position involves consistent, quality customer service to both internal staff members and external patients. The call specialist will actively manage each call by taking ownership of it to enhance the customer experience and build relationships.

In this role, you will provide customer support to riders and the entire urban community, putting yourself in their shoes and working with them to problem solve and fix customer issues. You will also be the voice of Lime on Lime’s social media channels interacting and problem solving with customers. If you have a passion for providing exceptional customer service and are a collaborator by nature that is results oriented, this is the role for you.

The Customer Care Associate position at Remote is focused on supporting our standard users. The Customer Care Associate will be responsible for providing customer support to our various user types across a number of verticals and product areas via email and live messaging channels. The successful candidate will have strong problem-solving skills, experience in Customer Support or Customer Enablement, and excellent communication skills.

As a Customer Support Lead, you’ll work closely with a group of 4 to 6 Team Captains, each leading their own team of 8 Support Drivers. Your role is to help them thrive as people leaders, grow in their leadership journey, and ensure that our day-to-day operations run smoothly. You’ll also support meaningful projects that improve how we serve our customers, the team and Jane.