Remote Customer service Jobs · Communication

As an Onboarding Specialist, you will take ownership of the customer upon subscription, guiding them through the setup of their account and connections. Post-set-up, you will have ownership of the customer and follow up regularly to upsell product features and plan. Onboard new customers by assisting them in setting up the Lodgify account, connections and training on the system .

We're seeking a proactive and independent Panel Support Specialist to oversee the seamless interaction with our TV and Digital panel members. This role involves managing a variety of tasks, including troubleshooting app/ software challenges faced by panel members, reporting issues, conducting re-training sessions, and supporting panel communications to boost engagement.

Deliver Level 1 support via phone, email, and ticketing for clinical systems and processes, acting as a subject matter expert for specific clinical systems, supporting critical vaccine-related operations, as the first point of contact for clinical staff and stakeholders, providing essential technical and operational support that directly impacts patient care and global health initiatives. Ensure timely, accurate case handling and maintain high service standards. Manage user accounts and access across multiple platforms.

This position performs highly technical and specialized functions for Capstone, reviewing & analyzing coding documentation from medical records and coordinating client care. The primary function is to promote retention, growth, and satisfaction through communication with the client by completing quarterly assessments, coordinating Capstone services, and strengthening risk adjustment client relationships. The role involves monitoring client needs, resolving issues, and providing training.

The Admissions Specialist I fields admissions inquiries and serves as the front door for families seeking care with Equip. The role requires strong communication and relationship skills and a can-do attitude. The Admissions Specialist I is passionate about evidence-based care and enjoys learning and growing as a team.

As a Customer Support Advisor, you will be working within the boundaries of 1st tier support, while in close collaboration with Technical Product Specialists, Customer Experience and our fantastic R&D team. You will reply to customer inquiries via supported communication channels, identify, replicate, and report validated product issues to the R&D team, and identify and log feature requests.

Empowering clients to achieve their business goals through Intelerad's medical imaging technology, the Client Success Manager II serves as a strategic partner to designated clients throughout their journey. They will develop a deep understanding of client needs, apply Intelerad's solutions to drive adoption and growth, and ensure clients realize maximum value from their partnership with Intelerad.

As an expert in the CareScout Quality Network, the CareScout Connection Representative plays a crucial role in facilitating connections between care seekers and the providers that best meet their care needs. You will provide person-centric support to customers, identify appropriate care providers, and engage with customers to ignite interest in CareScout service offerings.

As a Customer Success Manager (CSM) you will drive adoption and demonstrate ongoing value for the Halcyon customers. You will be responsible for the coordination of all Customer Success activities: onboarding, adoption, and retention to secure the expansion of the Halcyon footprint in the customer environment. Halcyon Customer Success supports the customers in their journey creating value out of their Halcyon investment to help them achieve their goals.

As an Onboarding Specialist, you will take ownership of the customer upon subscription, guiding the customer in the account and connections set-up, and follow-up on a regular basis to upsell product features and plan. You will onboard new customers by assisting them in setting up the Lodgify account, connections and training on the system, understand customer objectives and provide consultative approach to ensure proper utilisation of Lodgify.