Remote Customer service Jobs • Communication

At INFUSE, we're seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to our clients' satisfaction and our company's success. This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same.

We are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction. This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace.

As a Senior Specialist, Premium Support, you will provide exceptional customer service to the Airbnb community, focusing on key members and resolving issues with their reservations. You will take ownership of cases, foster strong relationships, and contribute to team success by identifying improvements and supporting management initiatives.

As an Advisor at Monzo, you will speak to customers on the telephone as well as through in-app chat, social media platforms and email. You’ll be the point of contact for customers who feel particularly disappointed in the service and providing crucial feedback to Monzo on how we can make things better.

This role involves working weekend hours and providing support to vulnerable customers, including those expressing distress, thoughts of self-harm, or challenges related to gambling and substance use. The role requires empathy, resilience, and strong customer service skills. You'll be taking escalations from fellow Customer Service Advisors, chatting to customers via the telephone, so you'll need to be able to call customers, and in app chat.

The Premier Success Manager (PSM) is the key customer advocate and the Leader providing high touch engagement for Extreme’s most valued and strategic customers. The PSM plays a pivotal role throughout the customer lifecycle, ensuring each phase is aligned with the customer’s success goals and supported by proactive engagement.

In this role, you’ll play a key part in creating positive experiences—primarily supporting Spanish-speaking customers, but not exclusively. You’ll resolve inquiries, solve problems, and ensure satisfaction, mostly through phone interactions related to the Asset Protection Division's products. The company is looking for tech-savvy multitaskers who take initiative and communicate with empathy.

The Scheduling Outreach Specialist conducts emergency department, wellness, or preventative service outreach calls to identified patients, providing patient education about clinic appointment availability and identifying any care coordination or triaging needs from the supported practice.

An ambitious Customer Success Manager is needed to build lasting relationships with users, guiding customers in setting goals, expanding platform use, and ensuring continued success with Quartzy. You will conduct regular customer check-ins, lead training sessions, identify ways accounts can uncover more value, and manage customer escalations.

You will drive retention and growth among new customers by working with a variety of startups and growing companies as they begin their journey with Close. You’ll connect directly with new customers (often Founders and CEOs!), acting as their Close consultant and setting them up for success on the platform. Your focus will be on proactively reaching out to new customers to book account reviews where you will help them build strong sales processes within Close and directly increase customer retention.