Source Job

• Manage a high volume of outbound and inbound new patient onboarding calls
• Build trust with patients and clinical care team members through exceptional omnichannel customer service
• Actively listen during patient conversations to activate personalized support for new patients and provide appropriate next steps including visit scheduling

Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic, and comprehensive approach. They are committed to improving patient outcomes and quality of life by delaying disease progression and shifting care to the home.

• Answer inbound calls and conduct outbound calls to follow up on patient referrals.
• Review potential members’ Verification of Benefits (VOB) and understand coverage details.
• Provide compassionate, empathetic support to patients, families, and social workers.

Amae Health is dedicated to helping individuals with severe mental illness (SMI) lead stable, meaningful lives and prevent repeat hospitalizations. As a Series B venture-backed Public Benefit Corporation, they are backed by top-tier venture capital firms and strategic healthcare investors.

• Conduct outbound and inbound calls to potential patients to explain services and assist with enrollment or scheduling.
• Complete short intake forms to accurately collect demographic, eligibility, and clinical information.
• Schedule patient appointments based on availability, location, and provider match.

Zócalo Health is a tech-driven healthcare provider built for Latinos, by Latinos, developing a new approach to care designed around shared experiences. Founded in 2021, they are backed by leading healthcare and social impact investors and are committed to expanding their reach to serve more members and communities.

• Conduct patient outreach using telephonic and other communication methods.
• Accurately document patient communications, outreach activities, and relevant clinical information in the Electronic Health Record (EHR).
• Educate patients on wellness, preventive care, and recommended screenings.

Lone Star Circle of Care (LSCC) strives for exceptional, equitable patient care that leads to healthier communities. They offer a friendly and fun environment for their employees.

• Monitor high-risk pediatric patients, ensuring appropriate follow-up and adjusting care plans as needed.
• Conduct biopsychosocial assessments to address behavioral, social, emotional, and systemic needs of the patient and family.
• Create and evaluate the effectiveness of the patient/family’s care plan and modify based on families evolving needs and goal progression.

Imagine Pediatrics is a tech-enabled, pediatrician-led medical group reimagining care for children with special health care needs, delivering virtual-first and in-home care. They work alongside families and providers to enhance care, providing extra support with compassion and commitment.

• Serve as the ongoing point of contact for Medicare patients after their intake appointment.
• Educate patients on how to access healthcare services (e.g., finding providers, using insurance, scheduling appointments).
• Troubleshoot issues related to online portals, referrals, or provider communication.

Understood Care aims to bridge the healthcare gap for Medicare patients needing help navigating the healthcare system. They seem to value compassion, proactivity, and patient empowerment in a fast-paced, startup environment.

• Making outbound calls to patients, members, and customers.
• Helping patients make decisions that will enhance their healthcare experience.
• Assisting members and patients with benefits and insurance information.

Carenet Health pioneers advancements for experiences across the healthcare consumer journey, interacting with 1 in 3 Americans daily. They integrate human touch with data-driven technology to improve healthcare, offering best-in-class clinical expertise and personalized solutions.

• Provide service for inbound pharmacy phone calls and/or placing outbound patient refill calls.
• Assist the patient through the entire refill process.
• Respond to patient requests and inquiries regarding prescription drug plan coverage and fulfillment through the pharmacy.

Shields Health Solutions partners with hospital leaders to build world-class specialty pharmacy programs. They offer solutions for hospitals to elevate care, improve financial outcomes, and streamline operations.

• Create a welcoming experience by authentically engaging every caller, every time.
• Thoroughly and accurately answer questions about customers’ healthcare accounts.
• Thoughtfully listen to callers’ needs and provide appropriate solutions.

Point C is a National third-party administrator (TPA) with local market presence that delivers customized self-funded benefit programs. They research the most effective cost containment strategies and are driving down the cost of plans with innovative solutions.

• Conduct brief client assessments during initial calls.
• Provide crisis support, facilitate client admissions, referrals, and resource navigation.
• Schedule appointments and verify insurance to ensure a seamless client experience.

Kindbridge Behavioral Health is dedicated to transforming mental health care through compassion, innovation, and flexibility. It specializes in behavioral challenges such as gambling and gaming addiction via telehealth and AI tools and is experiencing rapid growth.

• Provide continuity of care and identify care gaps.
• Complete assessments and assist with care plan development.
• Advocate for resources and connect families with services.

Imagine Pediatrics is a tech-enabled, pediatrician-led medical group that reimagines care for children with special healthcare needs, delivering 24/7 virtual and in-home care. It enhances existing care teams by providing extra support with compassion and commitment.

• Serve as primary contact for patients, families, and providers.
• Schedule and coordinate medical appointments; manage patient documentation and EMR updates.
• Process urgent care calls and STAT tasks; participate in mandatory after-hours shift rotation.

Pine Park Health is a value-based primary care practice redesigning how residents of senior living communities get or stay healthy and lead a life they love. They aim to dramatically improve healthcare for seniors by building a new model of care designed around everyone involved. They work with over 185 communities across Arizona, California, and Nevada.

• Team members will perform outbound calls to enroll the person into their food box program or to reauthorize the person into the program.
• Have a passion for helping members make decisions that will enhance their healthcare experience
• You will be making a difference in someone’s life!

Carenet Health has pioneered advancements for an experience that touches all points across the healthcare consumer journey. They interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes.

• Connect with patients on the Medsien platform, build rapport quickly, and communicate program benefits with clarity and empathy.
• Listen to patient concerns, handle objections with compassion, and help them feel supported as you guide patients step-by-step through the enrollment process with patience and professionalism.
• Manage your patient call pipeline, follow up as needed to ensure smooth enrollment, accurately document all interactions and outcomes in Medsien’s systems, and collaborate with the clinical operations team to ensure patients are welcomed into ongoing care programs.

Medsien is transforming how healthcare is delivered beyond the hospital walls. They are the leading provider of scalable Remote Care Management solutions, blending innovative technology with compassionate human connection and help providers offer continuous, proactive care to patients with chronic conditions.

• Execute payer enrollment applications from credentialing approval through payer confirmation.
• Coordinate CAQH profile maintenance and attestations in alignment with Medallion workflows and payer requirements.
• Track enrollment status, follow up with payers, and escalate delays or issues to the Payer Enrollment Manager.

Spring Health aims to eliminate barriers to mental health by delivering the right care at the right time through their clinically validated technology, Precision Mental Healthcare. They partner with over 450 companies and are valued at $3.3 billion.

• Manage patient documents and ensure timely, accurate distribution of medical records.
• Serve as the primary contact for communication with healthcare providers, hospitals, and medical facilities.
• Support families in scheduling visits and coordinating care delivery processes.

Abby Care is tackling family caregiving, training and employing family caregivers to get paid for the care they provide at home. They are building a tech-powered, family-first care platform and are supported by top, mission-driven VCs to empower families throughout the country.

• Manage a defined caseload of enrolled CCM members.
• Identify and address social determinants of health, including food access, housing resources, transportation, and community supports.
• Partner closely with the RN and NP to surface barriers impacting care or engagement.

Pair Team is a tech-enabled medical group delivering whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities they serve. They're building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care.

• Nurture & Grow: Take ownership of existing accounts and drive increased patient referral volume.
• Success Management: Act as the primary point of contact for clinical partners, answering questions, providing updates.
• Process Implementation: Work with clinics to refine their internal referral processes, making it easier for them to send patients to our platform.

Carda Health is building the world’s first patient-centered virtual heart and lung platform, starting with cardiac and pulmonary rehab. They are a team of clinicians, mathematicians, entrepreneurs, and engineers who believe technology and data, when applied ethically, can transform healthcare.

• Serve as a facilitator between the patient and the company, ensuring a seamless experience.
• Answering questions about the company, offering accurate information about our products and services.
• Ensuring patient satisfaction and maintaining professional patient support.

Willow is a telehealth company focused on personalized, responsible cosmetic weight loss care. They combine medical expertise with a supportive, patient-centered approach to help people feel more confident.

• Execute targeted outbound outreach via cold calling, email, and LinkedIn to US payers and managed care organizations.
• Identify and engage key stakeholders within payer organizations, including leaders in Quality, Population Health, Care Management, SDOH, and Innovation.
• Qualify inbound and outbound leads and book meetings for Enterprise Account Executives.

Blooming Health is an AI-powered Social Care Agent platform helping healthcare organizations turn social care solutions into real health outcomes for underserved populations. Our platform supports 1,000+ community organizations across 25 states, helping millions of members access the support they need to stay healthy.