Coordinate field operations and manage technician schedules to ensure timely service resolution.
Monitor technician availability, assign jobs, and respond to priority alarms and escalations.
Communicate ETA updates to internal teams and customers, and document job status in tracking systems.
Qualfon delivers engaging interactions and positive experiences, aiming to help people pursue their total vocation. The company focuses on creating job opportunities and being a partner of choice for clients.
Provide first-line technical support for ELD hardware, software, and connectivity issues.
Monitor ELD data for compliance, identify exceptions, and prepare reports for safety audits.
Train drivers, dispatchers, and internal teams on ELD usage and Hours of Service requirements.
Our partner company provides ELD compliance and support services for transportation fleets. They are a fast-paced, international team that values adaptability, communication, and operational ownership.
Serve as the primary financial contact for caregivers during onboarding, explaining insurance benefits and estimated costs.
Collaborate with care coordination and clinical teams to ensure a seamless onboarding experience.
Maintain accurate documentation of all caregiver interactions while upholding HIPAA and privacy standards.
Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. The company has a collaborative culture focused on delivering transformative care through technology.
Resolve Provider and Consumer inquiries with one-touch resolution across phone, chat, email, and SMS.
Manage high-volume inbound and outbound interactions while maintaining quality and efficiency.
Investigate account activity, de-escalate complex situations, and document interactions accurately.
Cherry is a fintech company offering the simplest, fastest, and most inclusive BNPL solution for medical practices. Founded in 2019, it is a fast-growing startup led by Stanford entrepreneurs with a previous successful exit and backed by top investors including Kleiner Perkins and DCM.
Own the post-sales experience from adoption to renewal, driving retention and growth across a portfolio of high-impact clients.
Lead onboarding, implementation, and relationship management while partnering with Sales, Product, and Engineering.
Build and refine CS processes, playbooks, and tooling to scale as the fourth member of a growing team.
Kodex revolutionizes how organizations handle sensitive subpoenas and data requests from law enforcement and government agencies. Backed by investors including Andreessen Horowitz and Y Combinator, the company supports over 15,000 agencies in 190 countries and is trusted by industry leaders like Coinbase and Stripe.
Provide timely and professional technical support to station owners via email, with potential phone and chat channels.
Proactively monitor AIS network health using observability tools and alerting mechanisms to identify issues before they escalate.
Maintain station owner records, moderate community content, and handle operational logistics to ensure data integrity.
Kpler operates a global AIS network that collects vessel data from a community of station owners. They are a dynamic company focused on nurturing connections and solving market challenges, with a diverse and inclusive team.
Deliver outstanding member experiences by handling complex inquiries, escalations, and coaching frontline teammates.
Manage HelpDesk tickets, monitor service queues, and identify process improvements to enhance operational efficiency.
Support onboarding, training, and quality assurance while ensuring compliance with policies and regulatory requirements.
First Entertainment Credit Union provides financial services to the entertainment and creative industries, building lifelong relationships based on deep understanding of their members' lives and work. The company fosters a culture of Members First, Ownership, Integrity, Innovation, Inclusivity, and One Team, with a focus on remote collaboration and team development.
Serve as a primary point of contact for clients, ensuring a positive experience through phone, email, and other channels.
Coordinate new client onboarding activities and support account management, including maintaining accurate databases and assisting with billing reconciliation.
Manage multiple priorities across clients, vendors, and internal teams while maintaining strong communication and problem-solving skills.
Savvital provides offshore staffing solutions and high-performing Virtual Professionals (VPs) to help modern businesses scale efficiently. They are a growing company focused on building capacity and eliminating operational bottlenecks, with a fast-paced, entrepreneurial culture.
Make high-volume outbound calls to existing healthcare plan members in English and Spanish.
Explain available services, answer questions, and help eligible members schedule appointments.
Accurately document call outcomes and meet performance expectations for quality and conversion.
Knowledge Rhino hires bilingual professionals for outbound healthcare appointment setting, serving existing plan members. They are a growing remote team focused on member outreach and flexible scheduling.