Review, identify and analyze root cause for all escalated service requests; continuously improve based on analysis within delivery teams.
Focus on developing proactive solutions to avoid common issues within escalation process.
Own escalated cases received from various channels including: complaint review requests received from the customer, live HAC escalations, and negative NPS survey responses.
Transcarent is a health and care company bringing medical, pharmacy, and point solutions together. They empower health consumers with choice and higher-quality care and lower costs for 21 million members across more than 1,700 employers and health plans.
Consult with clients to understand their travel preferences, goals, and budget
Research and recommend destinations, accommodations, and itineraries
Book hotels, resorts, cruises, transportation, and excursions using online platforms
They specialize in designing unforgettable vacations tailored to clients' unique interests, needs, and budgets. Their commitment to excellent service, attention to detail, and expert guidance has helped them become a trusted name in vacation planning.
Answer telephone calls from customers inquiring about goods and services.
Provide high-quality service with a helpful, professional attitude.
Assist clients with inquiries on debit card incentives, orders, and balances.
Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. The company is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.
Monitors support queue and responds to client retirement plan questions.
Researches and assists in solving complicated client requests.
Actively maintain knowledge of retirement industry rules and regulations.
Ubiquity Retirement and Savings (dba Decimal Inc) provides retirement and savings solutions. They foster an inclusive and diverse workplace where everyone feels like a valued member of the Ubiquity family.
Assist clients in researching, planning, and booking cruises, hotels, and vacation packages.
Provide expert recommendations based on clients’ travel preferences and budgets.
Handle client inquiries, modifications, and cancellations professionally and efficiently.
They are a trusted travel agency partnered with an award winning host agency with over 70 years of experience. They specialize in planning unforgettable vacations, offering cruises, hotels, vacation homes, all-inclusive resorts, and more.
Support clients across the US, Europe, and Asia, ensuring a consistent and high-quality experience.
Manage and maintain portfolio information for clients, ensuring data accuracy and accessibility through the Termgrid platform.
Work with Account Managers on client inquiries and issues related to Termgrid’s Portfolio product, ensuring timely resolution and proactive communication.
TermGrid is rewriting the rules of private capital markets by building the category-defining operating system for deal professionals. They are the platform where the world's most sophisticated private equity sponsors, lenders, and advisors manage their financing workflows.