Remote Customer service Jobs • Communication

Manage the customer life cycle for our largest customers and be responsible for key metrics such as Customer Health, Retention, and Expansion. Become a trusted partner to customers, understand their needs, and help them achieve their goals. Engage as a mentor across the wider Customer Success team and serve as a key voice of our customers to our internal teams. Maintain impeccable records in our Customer Success software and actively engage with customers to assess their priorities.

Contribute to the future of our product by surfacing customer feedback and insights, responding to support requests, and contributing to our help guides and engaging with our community. You will investigate and resolve inbound customer issues reported through all communication channels, including email, Slack, and Twitter. Work closely with engineering team to ensure bugs are documented, reproduced and resolved quickly. Surface trends and insights from customer feedback to the team to inform product choices.

You’ll be the face and voice of Deel for our clients, responsible for onboarding clients and setting them up for durable relationships with Deel to enable long-term success. You will serve as our client’s trusted advisor by providing strategic guidance during the onboarding phase on operational and product-related issues.

Focused on fostering strong relationships with local communities to support health initiatives, this role involves working with local organizations to build community capacity to engage in health research, and executing impactful community events and campaigns for Care Access. This role requires strong planning abilities and communication of plans and outcomes to company leadership.

Serve as the first point of contact at Flywire, guiding customers through their payment process. You will troubleshoot payer's problems, liaise with all departments within Flywire and solve payment inquiries. You should be highly skilled at uncovering customers' needs and providing solutions.

Manage the full lifecycle for existing customers within EasyLlama’s Commercial and Enterprise customer base. Ensure customers are properly transitioned to onboarding and introduced to Support functions, are getting the maximum value from EasyLlama, and are aware of new features and offerings. Build a deep understanding of the EasyLlama product and showcase your strong problem-solving skills to address customer challenges promptly and creatively.

PlayOn is looking for a Customer Support Representative to provide next-level service to MaxPreps customers, ensuring issues are resolved with minimal customer effort. You will raise the average of customer experiences by modeling best-in-class service, tackling issues head-on, and inputting data efficiently. You will answer phones, reply to service tickets via email, and enter high school sports data.

As a Cargo Claims Adjuster, you will speak to customers, educate them, and help them navigate their claim to the best possible outcome. Your role involves handling a claims inventory, triaging critical claims, and delivering service to all claim constituents. The ideal candidate is highly motivated, growth-oriented, and eager to contribute to a tech-driven claims organization, ensuring optimal claim results through effective communication and problem-solving.

We are looking for a compassionate and dedicated Care Companion to join our team. In this position, you will be asked to use both English and Japanese to assist members. As a Care Companion, you will have the unique opportunity to guide our members through their family-forming journeys. You will also have the opportunity to work with members via video chat, and other communication avenues. In this position, your main responsibility will be to provide outstanding customer service.

The Student Success Advisor drives student engagement and retention, owning a caseload of students for a graduate program or bootcamp. This role provides consultative coaching and data-driven decision making to impact student retention, satisfaction, and outcomes.