Review and accurately post insurance and patient payments with precision and efficiency, ensuring alignment with company policy and regulatory standards.
Resolve auto-posted ERA errors daily and assist with month-end reconciliation to maintain clean patient ledgers.
Collaborate with billing staff and client relations to research payment discrepancies and support accounts receivable processes.
Prompt is revolutionizing healthcare by delivering highly automated software to rehab therapy businesses. As the fastest-growing company in the therapy EMR space, Prompt has a talented team passionate about creating a positive impact on patient care and reducing environmental waste.
Work through a high volume of inbound support tickets across Free, Standard, Pro and Unlimited plans with speed and accuracy
Handle escalations from our AI support layer with sharp judgement on what needs a human and what doesn't
Identify patterns across tickets and proactively surface them to the product team with thoughtful recommendations
Runway builds AI to simulate the world through merging art and science. Their team consists of creative, open minded, caring and ambitious people determined to change the world.
Serve as the primary point of contact for patients regarding billing, statements, and payment resolution.
Manage patient accounts receivable and conduct proactive outreach for unpaid balances and payment arrangements.
Collaborate with cross-functional teams to resolve billing issues, improve workflows, and enhance the patient financial experience.
Oshi Health is a virtual digestive health practice on a mission to transform GI care by combining compassionate, multidisciplinary care with innovative technology. The company is a remote-first, mission-driven startup that values genuine passion for improving patient lives and offers tailored professional development opportunities.
Serve as the primary IT contact, ensuring a high-touch, empathetic support experience for all employees.
Troubleshoot hardware and software issues and explain solutions in clear, jargon-free language.
Manage the full lifecycle of equipment, from onboarding to offboarding, and build a helpful knowledge base.
Midi Health is the largest virtual care clinic for women in midlife, providing evidence-based care for perimenopause and menopause. We are a fast-growing, mission-driven company building the infrastructure for this new category of care.
You'll be the first point of contact for ZayZoon customers, providing support via in-app chat and email.
You'll troubleshoot complex inquiries end-to-end and escalate when needed, ensuring nothing falls through the cracks.
You'll bring the customer perspective to internal teams, sharing patterns and insights that shape product improvements.
ZayZoon is a financial empowerment platform that helps businesses improve employee financial wellness through earned wage access. The company is a rapidly growing Series B startup with a fully remote, supportive culture.