3 results
FiltersAssist the internal support team with technical product and service requests from customers. Requires Web Design competency; responsibilities include executing technical website requests, recommending solutions and guiding internal teams through features and functionalities. Be knowledgeable with the latest web standards, a keen eye for tasteful design and be able to work with data sets.
Mitek is looking for a Technical Support Engineer to join the Global Customer Support team. In this role, you will take a consultative approach with strategic accounts, facilitate issue resolution for identity verification and check deposit solutions, support Mitek products, and drive escalations with internal teams. You will also interface directly with strategic customers and act as a subject matter expert for Mitek’s products.
As a Senior Support Engineer at Clutch, you’ll play a key role in ensuring clients’ success while also shaping how the Support team scales. You’ll handle technical tasks, troubleshoot issues, manage incident communications, and design/improve support processes, ensuring they are robust, efficient, and scalable. You will be a go-to person for operational decision-making—guiding the team, helping peers troubleshoot complex issues, and making configuration and workflow changes.