Rollstack is seeking a dedicated and experienced Customer Success Manager to ensure customers achieve their desired outcomes using Rollstack's solutions by building strong relationships, understanding business needs, and maximizing product value so as to drive retention and expansion opportunities.

The Sr. Customer Success Manager role will collaborate closely with different teams to drive renewals, upsells and expansions. You’ll oversee design and execution of OfferFit use cases, identify future use cases, and own executive level relationships, acting as the voice of our customers via communicating customer needs.

Run the full Scribe customer lifecycle from end to end for our free users. Ensure the efficient and timely execution of all essential aspects of client onboarding, from project initiation to launch. Manage customer relationships and own the delivery of exceptional experiences for every customer. The position requires 50% travel.

As Senior Customer Support Specialist improve Paddle by incorporating user feedback, increase customer satisfaction and build loyalty by providing amazing, personal customer support. You will be working with technology companies, offering top-notch support, cultivating strong customer satisfaction, and ensuring we deliver effective and supportive customer interactions.