Remote Customer service Jobs · SQL

This Senior Associate will act as a pivotal operational bridge, ensuring our 15,000 frontline support workforce is prepared for every major company initiative. You'll drive the readiness lifecycle, translating complex product launches, policy shifts, and tooling updates into actionable plans for our agents. Success is measured by your ability to execute autonomously, influence cross-functional partners, and deliver scalable change for our support network.

The Customer Support Analyst serves as the primary technical resource for InteleShare customers, ranging from major hospital networks to small radiology facilities. This remote position operates on a night shift schedule providing real-time technical support. The role ensures InteleShare software is properly configured and operating effectively at all times, delivering timely resolution of technical issues while maintaining exceptional service levels and customer satisfaction.