Remote Customer service Jobs

The Director, Customer Support – EMEA will lead and oversee both the Service and Technical Support teams within the EMEA region, driving operational excellence and customer satisfaction. This leader will define and execute the regional support strategy, ensuring exceptional service delivery and a unified, scalable model that aligns with global Customer Support objectives. They will be responsible for regional performance, customer engagement, and cross-functional collaboration.

• Monitor social channels and promptly address client inquiries.
• Proactively engage clients and contribute to growing Kraken’s social media presence.
• Excel in high-pressure work environments and adapt to the dynamic landscapes of social media and cryptocurrency.

Take end-to-end accountability for customer service delivery in the international market. Manage service quality and optimize portfolios. Collaborate with top management to drive success.

Supporting customers by phone and in writing. Providing knowledgeable guidance to customers. Handling service-oriented complaint and claims management.

Provide care to users through calls, chats and email. Get to know each user’s business goals, uncover their needs and help guide them through their journey. Analyze user behavior, content suitability and content relevance to determine effects on user satisfaction.

Supporting members through illness, recovery and return to work by providing them with disability benefits and proactive case management. Working and collaborating with a dynamic and talented team of professionals in a high-energy work environment. Helping members to realize their potential for productive lives, to the best of their abilities.

• Be the first point of contact for clients calling in with credit cards questions or requests.
• Assist clients with credit cards operations and inquiries, and proactively suggest solutions.
• Provide information and solutions to existing and potential clients regarding CIBC’s credit card products and services.

Support the post-sale project deployment of managed services contracts. Oversee daily operations of a customer service team to ensure high-quality customer experience and operational efficiency. Build and maintain strong customer relationships, address inquiries, and resolve escalated complaints.

• Lead the Client Success organization, including Client Management, Customer Success Engineering, Support, and Education Services.
• Drive retention excellence by ensuring clients renew subscriptions and achieve target retention metrics.
• Develop expansion revenue through strategic upselling/cross-selling initiatives and client advocacy programs.

• Booking hotels, flights, vacation packages, and custom itineraries.
• Using our trusted supplier partnerships to score amazing deals and upgrades.
• Building lasting relationships through five-star service.