Own growth strategy for SMB customer portfolio, identifying expansion opportunities and increasing product adoption.
Leverage data, AI tools, and proactive outreach to discover growth potential and engage customers.
Partner cross-functionally with Sales, Customer Success, and Revenue Operations to drive scalable customer success programs.
Nylas provides APIs for developers to integrate email, calendar, and contacts into applications. Supporting over 100,000 developers and 900+ companies globally, they foster a culture of innovation and collaboration across sectors.
You will respond to and resolve customer queries through all channels, enabling customers to get the most out of Paddle.
You will escalate advanced queries to appropriate internal channels.
You will continuously improve your knowledge of Paddle products to grow in your role.
Paddle offers SaaS companies a different approach to payments infrastructure as a Merchant of Record. They are backed by investors like KKR and serve over 6000 software sellers in 245 territories globally.
Manage creative request intake, scoping, sprint scheduling, and remove blockers to keep projects on track.
Communicate clearly about scope, capacity, and tradeoffs with creative and non-creative stakeholders.
Use AI-assisted tools like Claude Code to build and improve internal capacity planning systems.
Kit is an email-first operating system that helps creators grow and monetize their audience through a marketing platform. We are a 100% independent and remote team committed to helping creators earn $1 billion, with a product our customers love.
Manage prior authorization workflows with vendors, providers, patients, and payors.
Develop processes and training materials for offshore teams to resolve authorization issues.
Own Prior Authorization outcomes and KPIs for your region or payors.
Alpaca Health enables clinicians to become entrepreneurs, starting in autism care. We've raised over $14M in funding and are growing 30% - 50% month over month, serving thousands of patients.
Respond to customer inquiries through email, chat, phone, and ticketing systems with professionalism and empathy.
Own assigned tickets from receipt through resolution, ensuring timely updates and accurate documentation.
Coordinate with internal teams to escalate and resolve complex issues while maintaining service level agreements.
Wing connects the world's best talent with winning teams, providing top-tier remote talent that takes ownership of operational work. The company is building a global workforce without borders, digitizing talent to help companies scale without overhead.
Engage with customers to support adoption and use of automation solutions.
Troubleshoot technical issues and ensure customer satisfaction.
Represent the company at events and influence product roadmap.
The company provides advanced AI-driven security automation solutions. It fosters a collaborative, high-performance, and inclusive remote team environment.
Manage the complete ticketing lifecycle using Sabre, including PNR creation, fare validation, ticket issuance, and processing exchanges, refunds, and voids.
Perform quality checks and monitor Sabre queues to ensure accurate and timely handling of time-sensitive booking tasks.
Collaborate with internal teams to coordinate urgent requests and contribute to process improvements for operational efficiency.
The partner company provides luxury travel services for high-value international clients. They operate with a global remote team and emphasize precision, performance, and continuous improvement.
You own the long-term partnership with higher education institutions, setting strategic direction and aligning goals with the PeopleGrove platform.
You lead a team of Engagement Managers to drive adoption and ensure renewal outcomes across your portfolio.
You serve as the senior point of contact for institutional leadership, advocating for client needs internally and tracking performance metrics.
We are the trusted leader in student and alumni lifecycle engagement, helping colleges and universities drive real outcomes. With over 16 years of industry leadership and a dedicated team of over 100 professionals, we offer innovative software solutions and foster a collaborative, purpose-driven culture.
Success Planning & Value: Drive business success planning by partnering with customers, pre-sales, and post-sales teams to align on requirements, goals, and challenges.
Customer Advocacy: Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams.
Issue Management: Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues.
We are the trusted source for open source, delivering hardened and secure builds. We are venture-backed and serve Fortune 500 enterprises and global industry leaders.