Remote Customer service Jobs

• Respond to customers efficiently and in a timely manner using live chat.
• Investigate and resolve customer issues quickly, contributing ideas to improve support quality.
• Represent the brand, providing an engaging and positive customer experience by knowing the product inside and out.

Planner 5D started as an app for floor plans and interior designs, and it is now a unified destination for home improvement and design for over 100 million users globally. They aim to streamline the design process, offering a platform available on Web, iOS, Android, Windows, and MacOS. They are funded by international VCs and foster a collaborative environment across different countries and time zones.

• Drive and own Strategic partnerships with clients and act as the primary point of contact for assigned accounts.
• Act as a trusted advisor to customers to drive adoption of solutions and ensure they leverage value.
• Maintain customer engagement levels and support customer NPS scores.

PointClickCare helps providers deliver exceptional care. They are a leading health tech company that’s founder-led and privately held, empowering employees to push boundaries and innovate.

• Serve as on-call support for weekend roadshows, ensuring rapid response to field team needs
• Act as the central point of contact for field reps, regional managers, and Costco/warehouse partners
• Quickly assess and resolve field issues that impact sales performance

True Classic is an apparel brand focused on fit, quality, and impact. Founded in 2019, they aim to build a high-performance team where driven people do meaningful work and see direct results.

• Set the vision and strategic plan for the CX Services organization, with a focus on product adoption, customer outcomes, and business growth.
• Architect and improve the post-sales customer experience by defining scalable lifecycle programs, engagement models, and customer success practices.
• Lead the design, launch, and ongoing iteration of new and existing service offerings, including paid success plan approaches aligned to company goals.

GitLab is the intelligent orchestration platform for DevSecOps. They enable organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. GitLab has more than 50 million registered users and more than 50% of the Fortune 100 trust them. The company embraces AI, values knowledge exchange, and fosters a high-performance culture.

• Own the success, retention, and growth of Gaggle’s entire customer base across North Carolina.
• Serve as a strategic advisor to district leaders, helping them achieve meaningful outcomes tied to student safety.
• Work cross-functionally with various teams to deliver a consistent, high-quality experience statewide.

Gaggle provides solutions focused on student safety and well-being. While their employee count isn't specified, they seem to promote a collaborative environment across various internal teams to ensure customer success.

• Answer incoming customer calls after business hours
• Schedule appointments, estimates, and upcoming service visits
• Update customer records and job details in the CRM

20four7VA connects offshore independent contractors with clients worldwide, particularly in developed markets. They focus on improving business efficiency for clients through task-specific services provided by qualified contractors.

• Bilingual (Spanish and English)
• Excellent communication skills
• Leadership capabilities

Global Elite Empire Consultants is a third-party recruiter. They are looking for goal-oriented individuals with leadership potential to join their rapidly growing company.

• Manage a high volume of inbound client communications across multiple channels.
• Handle phone inquiries professionally and efficiently, maintaining an average response time of under 3 minutes.
• Document all client interactions thoroughly in our CX platform to ensure seamless follow-up and support.

[solidcore] is a fitness company. They are looking for a empathetic, strategic, and mission-driven team member to join their CX Operations team.

• Take ownership of a book of business, ensuring that all your clients receive the value they expect from Promenade.
• Maintain high retention and build trust and rapport with your book of business.
• Work with our customers to identify their needs, then work with our offshore reps to make sure those needs are met

Promenade, formerly BloomNation, empowers local businesses with products and services that allow them to thrive online and offline. Promenade builds vertically-focused software catered to each industry they serve, leveling the playing field between small businesses and large aggregators.

• Partner with customers to translate pre-sales command plans and desired business outcomes into actionable objectives.
• Guide customers on how to best use the GitLab platform, including common DevSecOps best practices and CI/CD.
• Own a book of customers and drive adoption, retention, expansion, and overall satisfaction through strategic engagement.

GitLab is the intelligent orchestration platform for DevSecOps. It enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. The company has more than 50 million registered users and more than 50% of the Fortune 100 trust GitLab and its high-performance culture, which is driven by its values and continuous knowledge exchange.