Remote Customer service Jobs

The Customer Migration Specialist will guide customers through the transition from our legacy platform to our new self-service platform, ensuring a smooth migration experience by providing hands-on support and answering questions, while explaining technical concepts such as APIs and integration steps, and capturing feedback on the software.

We are looking for a Customer Support Specialist to join our team, who will respond to emails, reviews, and interviews from users around the world. The position is fully remote and does not require night shifts.

As a Patient Accounts Specialist, you will be the stateside representative of our respective subsidiary/PC brand. Our team collaborates closely with internal and external partners to ensure alignment and seamless processing of patient orders. This role maintains regular contact with the patient’s representation and/or the responsible insurance company to ensure timely payment.

This is a high-impact growth role. At Cloud9, your efforts will unlock a repeat-guest engine that compounds revenue, drives referrals, and establishes a five-star brand. You will be responsible for the guest relationship from booking through departure and beyond. We want proactive doers who solve problems in minutes, not hours.

This role sits at the critical intersection of customer success, engineering, sales, and product development, enabling you to work across teams to ensure customer satisfaction, accelerate issue resolution, and contribute to scalable internal systems and support workflows. You’ll answer product questions and debug technical issues for both current customers and prospects, taking ownership from the moment the customer reaches out, all the way through submitting the PR for the fix.

As a Customer Success Analyst at H1, you’ll onboard, train, and manage a broad portfolio of low-ARR accounts across our Medical and Clinical product lines, supporting the Customer Success team through user training, usage metrics and trend analysis, and the creation of standard client materials. You will serve as a trusted partner to clients—proactively identifying opportunities to deliver value and ensuring successful adoption of H1 solutions.

Manage and own relationships across our small and mid-market customer base, ensuring they achieve maximum value from the CipherHealth solution suite while supporting the roll-out of our digital touch engagement model. This role is critical in ensuring these customers achieve value from our solutions through proactive communication, digital engagement, and scalable support strategies. Collaborate with Senior Customer Success Managers on enterprise accounts, providing insights and operational support.

SmarterDx is seeking a Director, Customer Success who can help our customers thrive. In this role, you will ensure our health system clients have a positive experience with SmarterDx by developing deep relationships with clients, from hospital CFOs to Clinical Documentation Specialists to IT managers and beyond. This position requires exceptional project management, relationship-building, and communication skills.

As a Customer Experience Associate, you’ll handle core support interactions and also step into high-impact moments: managing escalations, supporting high-value customers, and creating warm handoffs to our enterprise sales team. You’ll represent Eko across channels, from private cases to public reviews and social posts, always with professionalism and empathy.

As a Support Account Manager, you'll handle Federal customers under the Premium Support program, ensuring their success with technical support. You'll be their main contact, working remotely and reporting to the Premium Support Manager. Responsibilities include providing first, second, and third level support, troubleshooting, tracking requests, and organizing meetings with internal teams and customers. You'll need experience in L2 and L3 support and customer-facing consulting.