An intensely organized and detail oriented candidate with exceptional communication skills is needed. You will be working directly with clients and ensuring that they have an amazing experience using the Ontic platform while resolving incoming issues and proactively engaging users before an issue arises. This role will serve as the technical liaison between Success and Product, serving as the voice of the client to make our product better.
As a SingleStore Customer Success team member, you'll co-own a portfolio with assigned account executives, cultivating robust relationships and expanding SingleStore's presence both vertically and horizontally. Your role spans the post-sales customer lifecycle, emphasizing value maximization through effective SingleStore use. Thriving in a dynamic, collaborative environment, you'll play a key role in SingleStore's growth and support customer adoption.
Join the team as a Technical Support Expert. As a pivotal member of the Onboarding and Compliance Support team, you'll be the shield that guards the realms of communication, ensuring that customers can operate in a secure and compliant environment, free from external threats. You will deliver top-tier customer service, navigate customers through compliance, provide expert advice, and resolve issues.
Join our Customer Onboarding team as an Onboarding Consultant. You will set up customers for immediate success by helping them navigate change management through customer training and consultation, sharing best practices and facilitating implementation. You will educate our new and existing customer base through the delivery of compelling and interactive training sessions that leave attendees inspired to incorporate our products into their teaching and learning strategies.
Be the Voice of our customers and a key representative of our company, addressing complex product enquires and technical issues that go beyond the scope of Tier 1 support. You will engage with both B2C and B2B customers, adapting support approaches to meet the unique needs of each user. Collaborate with the Operations Lead to enhance customer-focused processes, ensuring our service consistently sets industry standards.