Handle inbound post-sales calls and chats, providing single-call resolution and managing escalations.
Maintain customer records in Salesforce.com and report inefficiencies via ServiceNow.
Collaborate with a team of 5-10 representatives to meet call quality, adherence, and performance metrics.
Ferguson is a leading distributor of quality supplies for infrastructure, plumbing, HVAC, and more, serving commercial and residential industries. With approximately 36,000 associates across 1,700 locations, the company fosters a culture of pride, growth, and meaningful work.
Respond to client inquiries and provide timely, professional support
Coordinate and manage service-related requests using established processes
Maintain organized records of client interactions and support activity
We provide client communications and support coordination services. Our remote team offers a structured, service-focused environment with opportunities for growth and a supportive culture.
Advise customers on the right products and ensure excellent customer relations.
Troubleshoot customer issues and manage inquiries from start to resolution.
Process customer orders for products and literature via various communication channels.
Bosch Service Solutions provides services and technology-driven solutions in Business Process Outsourcing for leading companies across automotive, travel, and telecom sectors. As part of the Bosch Group, we operate within Building and Energy Technologies, fostering a diverse and inclusive team environment.
Manage day-to-day content publishing, updates, and maintenance for the company intranet.
Draft, edit, format, and publish employee-facing communications, including announcements and newsletters.
Track and report on content performance, engagement trends, and channel effectiveness.
J.S. Held is a global consulting firm combining technical, scientific, financial, and strategic expertise to advise clients on risk mitigation and value realization. The firm offers a comprehensive suite of services and employs a collaborative, high-energy team.
Manage a portfolio of SMB and Mid-Market clients as their trusted advisor throughout the client lifecycle.
Build strong relationships, monitor client health, and proactively drive engagement and renewals.
Collaborate cross-functionally with Sales, Product, and Marketing to share client insights and improve offerings.
Headspace provides every person access to lifelong mental health support through evidence-based content, clinical care, and innovative technology. The company has a collaborative, inclusive culture grounded in values like making the mission matter and owning the outcome.
Own the vision and strategy for product support, defining best-in-class service levels and building a phased roadmap balancing long-term transformation with near-term quality.
Lead, develop, and retain a high-performing support team, including internal staff and outsourced partners, fostering a resilient, customer-first culture.
Architect the path to AI-augmented support, assessing workflows and tooling to design a scalable foundation and lead implementation and refinement.
Inspiren offers the most complete and connected ecosystem in senior living. Founded by a former Green Beret turned cardiothoracic nurse, the company provides integrated solutions that capture everything happening within a community, backed by nurse specialists and powerful analytics to drive efficiency, profitability, and better care outcomes.
Scale Airtable Builder Crews by recruiting leaders, developing playbooks, and expanding to new regions.
Drive community engagement across Airtable Community, Reddit, and social channels to boost customer connections.
Improve community operations by building scalable systems, dashboards, and workflows for program growth.
Airtable is a no-code app platform that empowers teams to accelerate critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.
Support the Deputy Director of Partnerships in maintaining high-touch communication with existing partners to increase engagement.
Actively identify and onboard new health-related organizations to expand our national footprint beyond current partners.
Organize and train health professional students to facilitate voting access for patients facing unexpected hospitalization during election cycles.
Vot-ER is a nonpartisan organization that works to integrate civic engagement into healthcare by helping health institutions provide voter registration and voting access to patients. The organization collaborates with partners like the Latino Medical Student Association to expand its reach and impact.
Respond to patient inquiries regarding prescription drug plan coverage and fulfillment through the pharmacy, including answering inbound calls and conducting status checks.
Make outbound patient refill phone calls, coordinate medication refills including data entry and pharmacy claim adjudication, and resolve adjudication error messages.
Manage, organize, and update relevant data using database applications, identify trends, and participate in process improvement initiatives.
Shields Health Solutions is a healthcare company that partners with health systems to deliver specialty pharmacy services. They focus on patient engagement and medication adherence through integrated care models.
Own and execute convenings, workshops, and activation touchpoints for a community of 900,000+ leader ambassadors.
Build peer relationships and ensure community health through leader-to-leader connections and onboarding.
Coordinate with senior engagement managers and partners across regional and organizational networks.
Stand Together is a philanthropic community that helps America's boldest changemakers tackle the root causes of the country's biggest problems, from education to the economy. With over 1,300 employees, the organization fosters a culture rooted in Principle Based Management, emphasizing dignity, openness, and bottom-up empowerment.