Manage a portfolio of 300 automotive dealer customers, building trusted relationships digitally.
Use data insights to improve product adoption, retention, and customer satisfaction.
Collaborate with sales and onboarding teams to deliver a seamless customer experience.
Carsales is an online vehicle marketplace that makes buying and selling cars a great experience. They have a large, evolving team with a collaborative culture, recognized as a Best Workplace in Australia.
Support Account Managers and customers with order-related queries, including cable orders and shipment issues.
Handle RMA requests and coordinate with cross-functional teams to ensure seamless quote-to-cash processes.
Maintain accurate customer data in CRM systems, assisting with quoting and sales support.
Motive empowers physical operations with tools to make work safer and more productive. Serving nearly 100,000 customers across industries, the company values diversity and inclusion, fostering a culture of innovation.
Simulate realistic one-on-one career coaching conversations.
Provide practical guidance on career planning, job searches, and interviews.
Adapt to diverse career goals and professional backgrounds.
Our client is a rapidly growing, venture-backed AI company that builds intelligent systems with human expertise. Backed by $40 million in funding, they work with a global network of professionals to train AI models.
Provide email and chat support to Spotify platform users.
Answer FAQ-type questions and assist with account management and payment issues.
Guide users through troubleshooting steps with patience and clarity.
Sutherland is a global digital transformation company that provides business process and technology solutions. At Sutherland Bulgaria, we focus on bringing great people together to do exceptional things, fostering an international, positive, and collaborative environment.
Own retention, adoption, and growth for a portfolio of dedicated mid-market accounts.
Build trusted relationships and lead strategic business reviews demonstrating ROI.
Leverage AI to spot risks, uncover opportunities, and drive renewals and expansions.
OfficeSpace Software provides an AI operating system for the built world, helping teams plan, connect, and perform in the workplace. As a PE-backed, performance-driven company, they operate globally with a culture of trust, respect, growth, and impact.
Own async email tickets and backlog items from intake to resolution, responding with clarity and warmth.
Follow documented workflows and escalation guidelines, ensuring proper tagging, categorisation, and documentation.
Participate in weekly trend reviews, spot patterns in recurring issues, and contribute to knowledge base updates.
ALX Africa is a non-profit organisation dedicated to unlocking Africa's digital future by providing world-class tech skills training and career acceleration programmes. With 347k+ graduates since 2020 and hubs in 8 cities across Africa, they aim to empower 2 million Africans with sustainable tech careers by 2030, fostering a community of innovative leaders.
Provide timely and highly satisfactory customer service including identifying issues, recommending solutions, and offering workarounds.
Assist with testing and troubleshooting issues and translate between customers and technical support and engineering teams.
Offer focused training on proper software use and maintain productivity and quality standards.
Qualia builds the leading B2B real estate technology platform that simplifies the home buying and selling process. The company serves SMB and enterprise customers across the real estate ecosystem, and its platform is used by millions of consumers annually.
Build strategic relationships with enterprise customers to drive adoption, retention, and growth.
Facilitate quarterly Executive Business Reviews to track goals, progress, and opportunities.
Identify and develop upsell opportunities while advocating for customer needs cross-departmentally.
FourKites is the leader in AI-driven supply chain transformation for global enterprises, turning supply chain data into automated action. They process over 3.2 million supply chain events daily and help 1,600+ global brands prevent disruptions and optimize performance.
Manage premium customer support relationships and drive deep product adoption for top-tier customers.
Partner with Field Sales, serve as trusted advisor for web and email security implementations, and manage escalations.
Deliver high-impact training, monitor customer environments, and translate insights into product requirements.
Zscaler accelerates digital transformation with the Zero Trust Exchange platform, a cloud security solution protecting thousands of customers from cyberattacks. The company is AI-native and values ownership, collaboration, and a challenge culture.
Provide exceptional technical and product support to clients via ticketing systems, phone, and email.
Maintain expertise on company products and collaborate with Customer Success, Product, and Development teams.
Contribute to knowledge base articles, FAQs, and documentation, and participate in testing new features.
Cordance accelerates the growth of B2B SaaS companies through acquisition and tactical and financial guidance. We are experienced operators who partner with founders to scale their businesses and realize their full potential.