This position is needed to support our largest and most strategic customers by providing technical guidance and troubleshooting expertise. It is filled by a passionate engineer with customer-facing experience and deep interest in Twilio’s Segment or Communications products. This individual thrives on helping people, solving complex problems, and playing a key role in the success of our customers.
Job listings
$43,137–$58,000
USD/year
You will be a part of our frontline support team made up of highly skilled and professional Technical Support Specialists. You will be responsible for responding to customer requests for technical assistance over the phone and via email. Your work will be fast-paced and independent in nature as you will be expected to manage yourself in a way to be available to respond quickly to our customers.
As an Implementation Manager, you will lead clients’ onboarding and implementation, ensuring they unlock the full potential of Level AI to enhance customer experience. You will be responsible for understanding client business requirements, facilitating data integrations, configuring and training on Level AI products, and driving efficient time to value.
$140,000–$170,000
USD/year
Lead implementations and post-launch projects for a range of Archive’s customers including large enterprises. You will leverage your project planning experience, technical knowledge and creative problem solving skills to ensure Archive’s customers launch successful circular businesses through Archive’s technology. You'll lead the cross-functional effort of deploying Archive's platform while solving for new requirements and exceeding customer expectations.