You will be a part of our Salesforce Team and work with our internal business stakeholders to deliver functionality and features to meet business needs. You will be responsible for understanding, documenting, and communicating business needs to ensure the successful delivery of solutions within our Salesforce platform. This role requires strong analytical skills, excellent communication abilities, and a deep understanding of Salesforce functionality and agile methodologies.
The corporate IT Team empowers every team member to do their best work. As an IT Engineer I, you’ll be the first point of contact for technical issues, especially for the Richmond offices. You will team up with other IT groups and cross-functional departments to ensure colleagues have the tools and support they need everyday. This is primarily an on-site role, but offers occasional flexibility for remote work when business demands allow.
As a Senior Systems Engineer you will be responsible for building and iterating on processes and workflows to enhance the overall employee experience at Vanta. This is an opportunity to develop best practices and tooling strategies while helping scale the maturity of the enterprise tech stack as the business grows. You will focus on Atlassian systems and problem solve to have impact at a high-growth company.
This Systems Analyst will support a core Oracle application. The ideal candidate will be responsible for conducting technical analysis, grooming the product backlog, and maintaining comprehensive documentation to support ongoing development and operational needs. Perform in-depth technical analysis of Oracle-based systems and workflows.
As an ITSM Atlassian Consultant, bring specialized knowledge and hands-on expertise to ensure the technical success of platform administration and operations, incident management, governance, continuous improvement, and reliability. Act as a Subject Matter Expert, offering guidance on technologies, products, or platforms like Jira, Confluence or Jira Service Management. You will be key in Solution Design, collaborating with stakeholders to develop solutions. You will provide knowledge transfer through training.
We are seeking a reliable, tech-savvy, and customer-focused Tier 1 Service Desk Technician to join our IT team. This position is responsible for providing first-level support for end-user IT issues, including hardware, software, and basic networking problems. This role requires a hands-on approach to assisting employees with day-to-day technical issues and setups. You’re welcome to work remotely in the USA.
The Salesforce Marketing Cloud Administrator will be the primary point of contact for a new Marketing Cloud Engagement implementation, tied to a multitenant Salesforce Sales Cloud for academic administration. The position will support the marketing and communication needs of a variety of departments and offices as they communicate with their students, faculty, and other internal and external constituents.
Provide first-level technical support to end-users, resolving issues related to hardware, software, and network connectivity. Efficiently troubleshoot and resolve a wide range of IT problems, utilizing a ticketing system like Jira (ITSM). Continuously seek opportunities to improve IT processes and procedures. Coordinate with external vendors to ensure timely maintenance and support of IT systems.
As a Technical Services Engineer, you will work the daily inbound cases from Customer Service, determine the root cause and either resolve or escalate to other team members or teams as required. A Technical Services Engineer is the communication champion between Customer Success, Professional Services, Development, and TechOps to ensure system-wide incidents or issues are known and case resources are coordinated.
As an IT Operations Specialist, you are pivotal in ensuring that our Internal Users get the day 2 day support needed to work efficiently in their roles. This position serves as the main point of contact for technical matters for internal stakeholders and you’ll be responsible for supporting our fleet of Airalo Users with their day-to-day technology needs.