Lead and scale Karbon’s customer learning programs by defining and executing a strategy that empowers thousands of accounting professionals to seamlessly adopt Karbon and achieve meaningful, lasting value. Bring firsthand experience working in the accounting industry and build world-class education programs specifically for accountants and their teams. Oversee a high-impact team and work cross-functionally with Product, Customer Success, Marketing, and Implementation to deliver targeted learning experiences.
Lead the design, delivery, and scale of our customer operations function as we grow our footprint in business banking and digital wealth products. This role is key to ensuring we deliver frictionless, compliant, and high-impact service experiences for both individual and business customers, while continuously improving efficiency and supporting innovation. As a strategic leader, you will oversee our customer operations and change and continuous improvement teams.
Lead a dedicated team of Senior Financial Crime Investigators overnight, requiring strong leadership and a deep understanding of financial crime typologies. You will be responsible for ensuring the efficient and effective delivery of financial crime prevention and detection activities throughout the night, maintaining high standards of quality and compliance.
This is a pivotal role that will have end-to-end responsibility for the company’s day-to-day operational performance and execution against strategic objectives; in partnership with the CEO, this role will lead our company transformation efforts. The COO will drive alignment across departments, optimize key internal and external functions, and serve as a key driver of growth, scale, and value creation.
Shape and mature Monzo’s procurement strategy and optimising our sourcing process, aligned with our ambitious growth objectives. You'll lead a high-performing team dedicated to delivering exceptional results and identifying significant opportunities to drive value, efficiency and sustainability. Overseeing diverse and strategic projects, including international market expansions, you'll gain comprehensive insights into Monzo's operations.
As a Senior Facilities Operations Manager, you’ll act in a national capacity, working closely with the Head of Property and Facilities, internal partners and vendors to deliver new spaces, exit old ones and deliver strategies defined alongside the broader Facilities team. You’ll drive occupancy, optimise commercial arrangements and implement sustainability credentials across the portfolio.